Troubleshooting
Your Giles & Posner Table Fountain is designed for high reliability and trouble-free use.
On the rare occasions when you experience a problem, try these simple solutions:
Problem
Possible cause – and solution
Chocolate is dripping, not flowing
Chocolate is too thick. Add a small amount of vegetable oil.
Or
The Fountain is not level. Check the surface it’s standing on.
Adjust the base unit’s feet as required.
Or
Make sure there’s at least 800g of melted chocolate in
the bowl.
Chocolate is flowing unevenly
The base is not level. Check the surface it’s standing on and
adjust the feet on the base unit as necessary. The chocolate
should also be evenly distributed in the bowl.
Chocolate flow is intermittent
Food may be blocking the chocolate flow at the base of the
or interrupted
tier system. Remove any pieces found.
Chocolate flow is slow, not
Air may be caught in the spiral drive or tier system.
reaching the bottom tier
Turn off the Fountain for a few minutes then restart.
Chocolate is too thick to flow
The room temperature may be too low or the Fountain may
be in a draught from an open door or window. Thin the
chocolate with a little vegetable oil.
How to clean and care for your Fountain
Your Fountain is designed to be easy to use and easy to clean and care for too. Always
switch off your Fountain and unplug it before cleaning.
Start by pouring away any remaining liquid chocolate from the bowl. It’s important to put
it into a plastic bag or another disposable container and then place in a bin. Never pour the
chocolate into a drain or the toilet. It could cause blockages as it hardens.
Let the Fountain cool down. Wipe off any remaining chocolate in the bowl and on the sides
of the base unit with a damp paper towel or soft cleaning cloth and buff dry. Don’t use
abrasive sponges or scourers as these will damage the surface.
The base unit of your Fountain contains the electrical components and so it must obviously
never be placed in water or in a dishwasher. The spiral drive and the tier system can be
safely washed by hand in warm, soapy water. Then rinse and dry with a paper towel
or soft cloth.
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