59
Service
Gigaset E490/E495 / GBR / A31008-M2105-L101-2-7619 / appendix.fm / 04.01.2011
V
e
rsion 4, 16.0
9
.2005
Questions and answers
If you have any questions about the use
of your phone, you can contact us 24/7
at www.gigaset.com/service. The table
below contains a list of common problems
and possible solutions.
E495 Gigaset only:
The display is blank.
1. The handset is not switched on.
¥
Press
and hold
the end call key
a
.
2. The batteries are flat.
¥
Charge or replace the batteries
(
¢
page 10).
"Base x"
flashes
on the display.
1. The handset is outside the range of the base
station.
¥
Move the handset closer to the base sta-
tion.
The base station's range is reduced because
eco mode is activated.
¥
Deactivate eco mode (
¢
page 45) or
reduce the distance between the handset
and the base station.
2. The base station is not turned on.
¥
Check the base station's mains adapter
(
¢
page 8).
"Please register
" flashes in the display
.
Handset has not been registered with the base
station or has been deregistered.
¥
Register the handset (
¢
page 46).
Handset does not ring.
1. The ringer is deactivated.
¥
Activate the ringer (
¢
page 53).
2. Call divert set to
All Calls
.
¥
Deactivate call divert (
¢
page 25).
You cannot hear a ringer/dialling tone from the
fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
¢
page 8).
Error tone sounds after system PIN prompt
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000 (
¢
page 55).
Forgotten the system PIN.
¥
Reset the system PIN to 0000 (
¢
page 55).
Call charges are not displayed.
1. Your network provider does not support this
feature.
2. There are no metering pulses.
¥
Ask your network provider to transmit the
metering pulses.
The other party cannot hear you.
You have pressed the
u
(INT) key. The handset
is "muted".
¥
Activate the microphone again (
¢
page 23).
The number of the caller is not displayed
despite CLIP
.
Calling Line Identification is not enabled.
¥
The caller
should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox
.
Your PABX is set for dial pulsing.
¥
Set your PABX to tone dialling.
No time is specified for a message in the calls
list.
Date and time have not been set.
¥
Set the date/time (
¢
page 13).
The answering machine announces "PIN is
incorrect" during remote operation.
1. You have entered the wrong system PIN.
¥
Enter the system PIN again.
2. The system PIN is still set to 0000.
¥
Change the system PIN (
¢
page 55).
The answering machine is not recording any
messages/has switched over to announce only.
Its memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.