GigaFast Technical Support Department
Limited Warranty
Limited Warranty Statement: GigaFast Ethernet Solutions Inc. ("GFE") warrants its products to be free from defects in
workmanship and materials, under normal use and service, for the applicable warranty term. All GFE products carry a standard
limited warranty from the date of purchase from GFE or its Authorized Reseller. GFE may, at its own discretion, repair or replace
any product not operating as warranted with a similar or functionally equivalent product, during the applicable warranty term.
All products that are replaced become the property of GFE. Replacement products may be either new or reconditioned. Any
replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty, whichever is longer.
GFE is not responsible for any custom software or firmware, configuration information, or memory data of Customer contained
in, stored on, or integrated with any products returned to GFE pursuant to any warranty. Products returned to GFE should have
any customer-installed accessory or add-on components, such as expansion modules, removed prior to returning the product
for replacement. GFE is not responsible for these items if they are returned with the product.
Customers must contact GFE for a Return Material Authorization number prior to returning any product to GFE. Proof of
purchase may be required. Any product returned to GFE without a valid Return Material Authorization (RMA) number clearly
marked on the outside of the package will be returned to customer at customer’s expense. For warranty claims within North
America, please call our toll-free customer support number at (888) GFE-6788/(888) 433-6788. Customers are responsible for
all shipping charges from their facility to GFE. GFE is responsible for return shipping charges from GFE to customer.
WARRANTIES EXCLUSIVE: IF A GFE PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE
REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION, AT GFE’S OPTION. THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
GFE NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. GFE SHALL NOT BE
LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE
PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT,
IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND
Appendix B
Hours of Operation:
Monday thru Saturday
8AM - 8PM
Excluding Holidays
(888) GFE-6788 or (888) 433-6788
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A
ppendix B: Technical Support
GigaFast
