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13. Malfunctions (possible causes and troubleshooting)
M
ALFUNCTION
P
OSSIBLE CAUSE
(
S
)
T
ROUBLESHOOTING
A
LL MOTORS DO NOT WORK
.
1.
No connection to the mains.
1.
Check the connection status.
2.
The power cord is damaged.
2.
Power cord must be replaced (please
contact the customer service).
3.
Actuator plug not plugged in properly.
3.
Check proper connection of the plug.
4.
Operating buttons are defective.
4.
Operating buttons must be replaced
(please contact the customer service).
5.
Control box complete failure.
5.
Control box must be replaced (please
contact the customer service).
S
INGLE MOTOR DOES NOT WORK
.
1.
Actuator plug not connected properly.
1.
Connect plug properly.
2.
Operating buttons are defective.
2.
Operating buttons must be replaced
(please contact the customer service).
3.
Control box is defective.
3.
Control box must be replaced (please
contact the customer service).
4.
Actuator plug or plug is defective.
4.
Actuator cord / plug must be replaced
(please contact the customer service).
5.
Actuator is defective.
5.
Actuator must be replaced
(please contact the customer service).
