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Getac S410, User Manual

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Summary of Contents for S410

Page 1: ...Rugged Mobile Computing Solution S410 USER MANUAL ...

Page 2: ...owned by Bluetooth SIG Inc All brand and product names are trademarks or registered trademarks of their respective companies NOTE The information in this manual is subject to change without notice For the latest version of the manual please visit the Getac website at www getac com ...

Page 3: ...en Components 10 Bottom Components 12 Chapter 2 Operating Your Computer 14 Using the Keyboard 15 Typewriter Keys 15 Cursor Control Keys 15 Numeric Keypad 16 Function Keys 16 Fn Key 16 Hot Keys 17 Windows Keys 18 Using the Touchpad 19 Touch Gestures for Windows 10 20 Configuring the Touchpad 21 Using the Touchscreen Optional 22 Using Multi touch Gestures 23 Using the Tether Optional 25 Using the Qu...

Page 4: ...ery Low Signals and Actions 47 Replacing the Battery Pack 48 Hot Swapping the Battery Pack Optional 50 Power Saving Tips 52 Chapter 4 Expanding Your Computer 53 Connecting Peripheral Devices 54 Connecting a USB Device 54 Connecting a Device for USB Charging Optional 55 Connecting a Monitor 56 Connecting a Serial Device Optional 57 Connecting an Audio Device 57 Using Storage and Expansion Cards 58 ...

Page 5: ...0 When Traveling 81 Chapter 8 Troubleshooting 82 Preliminary Checklist 83 Solving Common Problems 84 Battery Problems 84 Bluetooth Problems 84 Display Problems 85 DVD Drive Problems 85 Hardware Device Problems 86 Hard Disk Drive Problems 86 Keyboard and Touchpad Problems 87 LAN Problems 87 Power Management Problems 87 Software Problems 88 Sound Problems 88 Startup Problems 89 WLAN Problems 89 Othe...

Page 6: ... of the System 99 Class B Regulations 99 Safety Notices 100 On the Use of the RF Device 103 USA and Canada Safety Requirements and Notices 103 European Union CE Marking and Compliance Notices 105 User Notification of Take back Service 106 ENERGY STAR 6 1 107 Battery Recycling 109 ...

Page 7: ...rted Congratulations on purchasing this rugged computer This chapter first tells you step by step how to get the computer up and running Then you will find a section briefly introducing the external components of the computer ...

Page 8: ...ld find these standard items S410 notebook computer AC adapter Main battery pack AC power cord Second battery pack Stylus Tether Screen cleaning cloth Document s Driver disc Select models only Optional Inspect all the items If any item is damage or missing notify your dealer immediately ...

Page 9: ... cord to the AC adapter and the male end to an electrical outlet 3 Power is being supplied from the electrical outlet to the AC adapter and onto your computer Now you are ready to turn on the computer CAUTION Use only the AC adapter included with your computer Using other AC adapters may damage the computer NOTE When the AC adapter is connected it also charges the battery pack For information on u...

Page 10: ...mputer Turning On 1 Open the top cover by pulling the cover latch and lifting up the cover You can tilt the cover forward or backward for optimal viewing clarity 2 Press the power button The Windows operating system should start ...

Page 11: ...ds Press the power button Close the top cover Press Fn F12 Click Power Sleep Use one of these methods Press the power button Close the top cover Press Fn F12 Use the Windows Start menu to put the computer in Sleep mode Hibernate By default this option is not shown in the Start menu If you want to use the feature set up accordingly in Windows settings Use the Windows Start menu to put the computer ...

Page 12: ...the protective covers to access the connectors When not using a connector make sure to close the cover completely for water dust and fire proof integrity Engage the locking mechanism if existing Front Components Ref Component Description See Also Top Cover Latch Locks the top cover P 4 Stereo Speaker Sends out sound and voice from the computer Handle Provides a convenient way to carry the computer...

Page 13: ...he model the component can be one of the following None RJ 45 Connector Connects the LAN cable for LAN 2 P 28 PowerShare USB Port Can be used to charge mobile devices P 55 VGA Connector optional Connects an external display monitor P 56 or RS232 Serial Connector optional Connects a serial mouse o r serial communication device RS232 Serial Connector optional Connects a serial mouse o r serial commu...

Page 14: ...of headphones or external speakers with amplifier P 57 Supports a headset microphone with 4 pole TRRS 3 5mm jack SIM Card Slot optional Accepts a SIM card for models having the WWAN module P 33 Smart Card Reader Accepts a smart card for additional security feature P 58 Storage Card Reader Accepts an SD card for removable storage media P 58 USB 3 0 Port Connects a USB device such as a USB flash dis...

Page 15: ...ttery Pack Supplies power to your computer when external power is not connected P 46 Super Multi Drive Accepts a compact disc for installing or loading software accessing data and playing music video P 37 PC Card Slot Accepts a PC card for additional functions P 61 ExpressCard Slot Accepts an ExpressCard for additional functions P 60 Hard Disk Drive Is the storage device that contains the operatin...

Page 16: ...l Allows you to use the camera function When the camera lens is in use the LED beside it lights up LCD Screen Displays the output of the computer May include the optional touchscreen feature P 22 Indicators Num Lock Lights green when Num Lock is on P 16 Hard Disk Blinks green when computer is reading writing data to the hard disk ...

Page 17: ...eted Blinks green to indicate the battery s built in high temperature protection mechanism is activated CAUTION Do not remove the battery during this period Blinks red when the battery s capacity is below 10 P 47 Blinks amber when the battery is in an abnormal condition Power Lights green when computer is on Blinks green when computer is in Sleep mode P1 Button Toggles Blackout mode on or off P 25...

Page 18: ...r P 37 Keyboard Serves as the data input device of the computer P 15 Touchpad Serves as the pointing device of the computer P 19 Bottom Components Ref Component Description See Also Antenna Pass through optional Connects to the docking station for using external WWAN WLAN GPS antenna Battery Latch Locks the main battery pack in place P 48 WWAN GPS WLAN ...

Page 19: ...ry latch while operating the computer on battery power The indicator is intended to inform whether you can safely hot swap the battery pack NOTE This indicator works only if your model has the second battery pack and or bridge battery P 50 Green light It is safe to hot swap the battery pack Red light Hot swapping is not allowed Blinking red light The computer is entering Hibernation mode Hard Disk...

Page 20: ...only the parts containing information unique to your computer CAUTION Do not expose your skin to the computer when operating it in a very hot or cold environment The computer can get uncomfortably warm when you use it in high temperatures As a safety precaution in such a circumstance do not place the computer on your lap or touch it with your bare hands for extended periods of time Prolonged body ...

Page 21: ...eys Typewriter keys are similar to the keys on a typewriter Several keys are added such as the Ctrl Alt Esc and lock keys for special purposes The Control Ctrl Alternate Alt key is normally used in combination with other keys for program specific functions The Escape Esc key is usually used for stopping a process Examples are exiting a program and canceling a command The function depends on the pr...

Page 22: ...d and you need to type the English letter in the keypad area you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off Some software may not be able to use the numeric keypad on the computer If so use the numeric keypad on an external keyboard instead The Num Lock key can be disabled See Main Menu in Chapter 5 Function Keys On the top row of the keys are the fu...

Page 23: ...iption Switches the keyboard backlight off or on with 4 level brightness Switches the RF radio frequency radio on and off When off all wireless modules such as WLAN Bluetooth and WWAN cannot be used When on individual settings of the module work Decreases the sound volume Increases the sound volume Switches the display output to the next choice if an external display is connected Choices are LCD o...

Page 24: ... sleep button that you can define with Windows Power Options TABLE NOTE means select models only Windows Keys The keyboard has two keys that perform Windows specific functions Windows Logo key and Application key The Windows Logo key opens the Start menu and performs software specific functions when used in combination with other keys The Application key usually has the same effect as a right mous...

Page 25: ...you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad work surface and a left and right buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the pointe...

Page 26: ...destination The object will drop into the new location or Gently tap twice on the pad and on the second tap keep your finger in contact with the pad Then move your finger across the pad to drag the selected object to your destination When you lift your finger from the pad the selected object will drop into place TABLE NOTE If you swap the left and right buttons tapping on the touchpad as an altern...

Page 27: ...t handed user you can swap the two buttons so that you can use the right button as the left button and vice versa You can also change the size of the on screen pointer the speed of the pointer and so on To configure the touchpad go to Settings Devices Mouse touchpad in Windows 10 or Control Panel Mouse in Windows 7 ...

Page 28: ...he Touch Screen Mode shortcut on Windows desktop to open the settings menu and select one of the options as shown below NOTE If liquid is spilled on the touchscreen causing a wet area the area will stop responding to any inputs For the area to function again you must dry it The following table shows how you use the touchscreen to obtain equivalent mouse functions Term Action Equivalent Mouse Funct...

Page 29: ...s finger down finger up Descriptions Pan Scroll or Drag 1 or 2 fingers up or down Use panning to see another part of a page that has scroll bars Zoom Pinch Move two fingers apart toward each other Use zooming to make an item a photo for example on the screen larger or smaller The gesture works in applications that support mouse wheel zooming Rotate or Move two fingers in opposing directions or Use...

Page 30: ...p Tap two fingers at the same time where the target is in the midpoint between the fingers The function is defined by applications that support the specific gesture Flicks Make quick drag gestures in the desired direction Flick left or right to navigate back and forward in a browser and other applications The gesture works in most applications that support back and forward ...

Page 31: ...through the first loop as indicated by below and pull it tight 2 Insert the other loop end to the hook on the computer as indicated by below Then insert the stylus end through the loop as indicated by below and pull it tight 3 When not in use store the stylus in the stylus slot CAUTION Be careful the tether does not get in the way when you open or close the DVD tray if your model has a DVD drive a...

Page 32: ...button Default function Can start a program based on your settings See Quick Button Definition Utility in Chapter 6 for more information Alternative functions Can serve as Emergency button if set accordingly in the BIOS Setup program For setup information see Advanced Menu in Chapter 5 P2 Toggles the sunlight readable mode on or off In sunlight readable mode the LCD brightness is increased to the ...

Page 33: ...power related setting is changed the computer resumes from Sleep Hibernation mode or the computer is restarted Each ECO mode Quick Power Saving or Work is a combination of power settings that results in different power consumptions You can use the G Manager program to configure the ECO modes See G Manager in Chapter 6 NOTE The button works only when using battery power Alternative functions Can st...

Page 34: ...p to 1000 Mbps Select models have a second LAN module so you can connect to two networks at the same time NOTE LAN2 module implements DSM Deep Slumber Mode to save battery power Power is supplied to the LAN module only when the LAN cable is connected This means the LAN module will not appear in Windows Device Manager if the LAN cable is not connected and will appear if the cable is connected LAN2 ...

Page 35: ...work Internet Airplane mode Slide the Airplane mode switch to the Off position 2 If you have previously turned off the WLAN radio use one of the below methods to turn it on For Windows 10 Click Settings Network Internet Wi Fi Slide the Wi Fi switch to the On position For Windows 7 Use either Windows Mobility Center or Getac Quick Bar To open Getac Quick Bar right click the Getac Utility icon on Wi...

Page 36: ...e taskbar An orange light in the icon indicates connections are available 3 In the list of available wireless networks click a network and then click Connect 4 Some networks require a network security key or passphrase To connect to one of those networks ask your network administrator or Internet service provider ISP for the security key or passphrase For more information on setting a wireless net...

Page 37: ... mode using one of the below methods Press Fn F1 For Windows 10 Click Settings Network Internet Airplane mode Slide the Airplane mode switch to the Off position 2 If you have previously turned off the Bluetooth radio use one of the below methods to turn it on For Windows 10 Click Settings Devices Bluetooth Slide the Bluetooth switch to the On position For Windows 7 Use Getac Quick Bar To open Geta...

Page 38: ...Bluetooth device is turned on discoverable and within close range See the documentation that came with the Bluetooth device 3 For Windows 10 Click Settings Devices Bluetooth For Windows 7 Right click the Bluetooth icon on Windows taskbar Click Add a Device 4 Select the device you want to connect from the search results 5 Depending on the type of Bluetooth device that you want to connect to you wil...

Page 39: ...nly supports data transmission voice transmission is not supported Do not block the antenna area Installing a SIM Card 1 Turn off the computer and disconnect the AC adapter 2 Open the cover of the SIM card slot 3 Insert the SIM card into the slot Make sure the golden contact area on the card is facing upward and the beveled corner on the SIM card facing inward 4 Close the cover WWAN main antenna W...

Page 40: ... of the below methods to turn it on Use the WWAN utility For Windows 10 Click Settings Network Internet Airplane mode Slide the Cellular switch to the On position For Windows 7 Use Getac Quick Bar To open Getac Quick Bar right click the Getac Utility icon on Windows taskbar and select Quick Bar Click the WWAN button in the Quick Bar an X over the button means the radio is currently off To turn off...

Page 41: ...e WWAN function is enabled as described above 2 Start the WWAN utility software Skylight 3 You need to configure the software to match your mobile network operator Select the button to open the User Options window 4 Select Firmware and pull down the list of mobile network operators ...

Page 42: ... MC7305 firmware is required The supported operators include Orange Swisscom Telefonica Telstra and Vodafone If your operator is not one of them select Generic_EMEA_APAC_7305 in the list 6 Select OK to start configuring mobile broadband device A message bar appears on the screen to show the progress Wait till the configuration is completed CAUTION Do not perform other tasks or shut down the comput...

Page 43: ... following statement for all laser based devices Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure NOTE The DVD drive is classified as a Class 1 laser product This label is located on the DVD drive NOTE This product incorporates copyright protection technology that is protected by method claims of certai...

Page 44: ...D tray will slide out partially Gently pull on it until it is fully extended 3 To insert a disc place down the disc in the tray with its label facing up Slightly press the center of the disc until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive NOTE In the unlikely event that you are unable to release the...

Page 45: ...aphic location of the computer and use the data for navigational and other purposes NOTE You need to install third party software to take full advantage of the GPS feature Do not block the antenna area You can view GPS information by running the G Manager program and selecting the GPS Status tab GPS antenna ...

Page 46: ...surface when you touch it resulting in a failed operation Besides touching freezing metal with your finger can cause frostbite The fingerprint scanner if your model has the feature provides a strong authentication mechanism based on fingerprint recognition You can log on to Windows and dismiss the lock screen with an enrolled fingerprint instead of a password Enrolling a Fingerprint NOTE You can e...

Page 47: ...click Add another 4 You will be asked to enter the password of the selected user Enter the password and click OK 5 Place any finger of your choice on the scanner surface Keep the finger still until you re asked to lift your finger and repeat the action again Several scans of the fingerprint are required NOTE Place your finger in a natural position that matches the way you normally hold your device...

Page 48: ...print scanner The fingerprint scanner has 360 degree readability You can place your finger in any orientation for the scanner to recognize an enrolled fingerprint With an enrolled fingerprint the user can log on by tapping the Fingerprint option in Windows login screen and then placing the finger on the scanner The user can also dismiss the lock screen with the fingerprint If fingerprint login att...

Page 49: ...3A B Felica and Mifare standards NOTE For optimal results when reading an RFID NFC tag have the tag face the antenna in the same orientation as indicated by the icon on the exterior of the computer When not using an RFID NFC card do not leave it within or near the antenna area For enhanced applications and customization of the module contact your authorized Getac dealer The NFC reader requires spe...

Page 50: ... computer operates either on external AC power or on internal battery power This chapter tells you how you can effectively manage power To maintain optimal battery performance it is important that you use the battery in the proper way ...

Page 51: ... When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electrical outlet ...

Page 52: ... room temperature before charging again During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery The battery has a high temperature protection mechanism which limits the maximum charge of the battery to 80 of its total capacity in the event of high temperature conditions In such conditions the battery will be re...

Page 53: ...are tool called Gauge Reset is provided for the purpose Use the G Manager program and select the Battery tab to find the tool Checking the Battery Level NOTE Any battery level indication is an estimated result The actual operating time can be different from the estimated time depending on how you are using the computer You can find the battery icon on the Windows taskbar lower right corner The ico...

Page 54: ...ry Pack CAUTION There is danger of explosion if the battery is incorrectly replaced Replace the battery only with the computer manufacturer s optional battery packs Discard used batteries according to the dealer s instructions Do not attempt to disassemble the battery pack 1 Turn off the computer and disconnect the AC adapter Skip this step if you are hot swapping the battery pack See Hot Swapping...

Page 55: ...49 5 Noting the orientation insert the new battery pack all the way into the bay The battery latch should be engaged in the locked position ...

Page 56: ...attery Pack for replacement instructions and note the following hints and reminders on hot swapping Make sure the battery pack to be installed is charged The appropriate temperature range for hot swapping the battery pack is between 21 C 5 8 F and 55 C 131 F Check the Battery Hot Swapping Indicator after removing a battery pack Replace the battery pack only when the indicator lights in green A red...

Page 57: ... computer About the Bridge Battery For models having the bridge battery The bridge battery is not user replaceable and is invisible to the operating system It never functions as the power source as long as the battery pack is installed The bridge battery is charged by external AC power if the AC adapter is connected ...

Page 58: ...ment Decrease the LCD brightness to the lowest comfortable level Shorten the length of time before Windows turn off the display When not using a connected device disconnect it Remove the card such as smart card ExpressCard or PC card if not using it Turn off the wireless radio if you are not using the wireless module such as WLAN Bluetooth or WWAN Turn off the computer when you are not using it ...

Page 59: ...ur Computer You can expand the capabilities of your computer by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter ...

Page 60: ...ts and one USB 2 0 port for connecting USB devices such as a digital camera scanner printer modem and mouse NOTE Select models have a PowerShare USB port If needed you can change the settings and use this port as a standard USB 2 0 port See the next section for more information USB 3 0 USB 2 0 ...

Page 61: ... PowerShare USB tab When disabled the PowerShare USB port functions as a standard USB 2 0 port Notes and Cautions on USB Charging Before connecting a device for charging make sure the device works with the USB charging feature Connect a device directly to this port Do not connect via a USB hub After resuming from sleep or hibernation the computer may not detect the connected device If this happens...

Page 62: ... HDMI connector HDMI High Definition Multimedia Interface is an audio video interface that transmits uncompressed digital data and therefore delivers true HD quality Select models have a VGA connector The connected device should respond by default If not you can switch the display output by pressing the Fn F5 hot keys You can also change the display through Windows Control Panel ...

Page 63: ...n Audio Device For higher audio quality you can send sound through an external audio device The audio combo connector is the 4 pole TRRS 3 5mm type Apple iPhone Recessed so you can connect a compatible headset microphone SAFETY WARNING To prevent possible hearing damage do not listen at high volume levels for long periods COM2 COM1 ...

Page 64: ...SD Secure Digital and SDXC Secure Digital eXtended Capacity cards To insert a storage card 1 Locate the SD card reader on the right side of the computer and open the cover 2 Align the card with its connector pointing to the slot and its label facing up Slide the card into the slot until it reaches the end 3 Close the cover 4 Windows will detect the card and assign it a drive name To remove a stora...

Page 65: ...hentication and interact intelligently with a smart card reader To insert a smart card 1 Locate the smart card slot on the right of the computer and open the cover 2 Slide the smart card with its label and embedded computer chip facing up into the slot 3 Close the cover To remove a smart card 1 Make sure that the third party smart card software is not accessing the smart card 2 Pull the card out o...

Page 66: ...ressCard slot on the left side of the computer 2 Slightly push the dummy card to release and then pull it out of the slot 3 Slide the ExpressCard with its label facing up all the way into the slot until the rear connectors click into place To remove an ExpressCard 1 Double click the Safely Remove Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 2 S...

Page 67: ...lide the PC card with its label facing up into the slot until the eject button pops out To remove a PC card 1 Double click the Safely Remove Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the PC card from the list to disable the card 3 Push the eject button and the card will slide out slightly 4 Pull the card out of the slot Ej...

Page 68: ...n 3 Locate the hard disk drive 4 Slide the hard disk drive latch to the unlocked position and hold it there Meanwhile grasp the edge of the hard disk drive using the other hand and pull it out of the bay 5 Noting the orientation insert the new hard disk drive all the way into the bay The hard disk drive latch should be engaged in the locked position ...

Page 69: ...BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the BIOS Setup Utility ...

Page 70: ...now In the boot options menu click Troubleshoot Advanced options UEFI Firmware Settings Click Restart In the next menu that appears use the arrow key to select Setup Utility and press Enter For Windows 7 models Press the F2 key when the prompt appears on the screen during system startup 2 The BIOS Setup Utility main screen appears In general you can use the arrow keys to move around and keys to ch...

Page 71: ...elect specifies which version of Windows your computer is running Legacy USB Support enables or disables the system s support for Legacy USB device in DOS mode for Windows 7 only PXE Boot sets the PXE boot to UEFI or Legacy PXE Preboot eXecution Environment is an environment to boot computers using a network interface independently of data storage devices or installed operating systems Internal Nu...

Page 72: ...tion AMT allows the system administrator to access an AMT featured computer remotely Intel AMT Setup Prompt determines whether the prompt for entering Intel AMT Setup appears or not during POST This item only appears when the previous item is set to Enabled Virtualization Technology Setup sets Virtualization Technology parameters Intel R Virtualization Technology enables or disables Intel VT Intel...

Page 73: ... the Quick Buttons in Chapter 2 for more information ECO See Using the Quick Buttons in Chapter 2 for more information Quick Btn See Quick Button Definition Utility in Chapter 6 for more information HDD Preheat keeps the hard disk drive s temperature above 5o C 41o F during system shutdown period as long as external AC power is connected When set to Enabled the optional heater will automatically t...

Page 74: ... booting up your system Secure Boot Configuration You can access this item only after setting the Supervisor Password Secure Boot enables or disables Secure Boot Secure Boot is a feature that helps prevent unauthorized firmware operating systems or UEFI drivers from running at boot time Delete all Security Boot keys deletes all secure boot variables Restore Factory Defaults resets secure boot vari...

Page 75: ...luded in the search To exclude a device from the search move to the X sign of the device and press Enter Exit Menu The Exit menu displays ways of exiting BIOS Setup Utility After finishing with your settings you must save and exit so that the changes can take effect Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility Exit Discarding Changes exits BIOS Setup Utility wit...

Page 76: ...70 Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management This chapter briefly introduces the programs ...

Page 77: ...reen sensitivity mode Enable PowerShare USB feature Set if a warning message will appear when a connected docking station is removed unexpectedly Enable the use of external GPS WWAN WLAN antenna signal Monitor the system View the GPS information Right click the Getac Utility icon located on Windows taskbar and select G Manager to start the program The G Manager window appears containing several ta...

Page 78: ...72 For detailed information on the program see the program s online help Help ...

Page 79: ...vanced menu See Advanced Menu in Chapter 5 Save and exit the program 2 Right click the Getac utility icon on the Windows taskbar and select Quick Button Definition 3 The following window appears By default P1 is assigned to G Manager and P2 to Internet Explorer To assign a program to a button click the Open button 4 In the Open dialog box browse to the destination folder and select the desired pro...

Page 80: ...74 5 A matching program icon will appear in the settings window NOTE You can restore the quick buttons to the default settings by clicking Get Default ...

Page 81: ...intenance Taking good care of your computer will ensure a trouble free operation and reduce the risk of damage to your computer This chapter gives you guidelines covering areas such as protecting storing cleaning and traveling ...

Page 82: ... a virus detecting program to monitor potential viruses that could damage your files Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock Sto...

Page 83: ...ing or hitting may damage the computer Do not cover or block any ventilation openings on the computer For example do not place the computer on a bed sofa rug or other similar surface Otherwise overheating may occur that results in damage to the computer As the computer can become very hot during operation keep it away from objects that are vulnerable to heat Keep the computer at least 13 cm 5 inch...

Page 84: ... can affect its sensitivity Clean the pad by using adhesive tape to remove the dust and grease on its surface If water or liquid is split onto the computer wipe it dry and clean when possible Though your computer is water proof do not leave the computer wet when you can dry it If the computer gets wet where the temperature is 0 C 32 F or below freeze damage may occur Make sure to dry the wet compu...

Page 85: ...en the computer is in Sleep mode Abruptly removing the battery pack may cause loss of data or the computer may become unstable avoid touching the battery pack terminals or damage may occur thereby causing improper operation to it or the computer The computer s input voltage and surrounding temperature will directly affect the battery pack s charge and discharge time charging time will be prolonged...

Page 86: ... when cleaning the display Cleaning the display with the power on may cause improper operation Do not use excessive force on the display Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display Using the touchscreen during low temperature below 5 o C 41 F may cause a slower response time this is normal A normal response time may be restored upon...

Page 87: ...C adapter from the computer and take it with you Use the AC adapter as the power source and as a battery charger Hand carry the computer Do not check it in as luggage If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and flash disks through the...

Page 88: ... Computer problems can be caused by hardware software or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems ...

Page 89: ...he cable connections are correct and secure Make sure that the configuration information is properly set in the BIOS Setup program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult one for a...

Page 90: ...ften partially recharge and discharge the battery might not be charged to its full potential Initialize the battery to solve the problem The battery operating time indicated by the battery meter does not match the actual operating time The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the es...

Page 91: ...nding temperature is too high or too low It is not a malfunction in this situation Bad dots appear on the display at all times A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as a LCD defect DVD Drive Problems The DVD drive cannot read a disc Make sure that the disc is correctly seated in the tray with the l...

Page 92: ...k the cables or power cords for correct connections For an external device that has its own power switch make sure that the power is turned on Hard Disk Drive Problems The hard disk drive error message appears on the screen The hard disk drive has defects Ask your dealer for help The hard disk drive operations seem slow The data files stored on the hard disk drive may be fragmented Defragment the ...

Page 93: ...n t remove it Wait for the keyboard to air dry before using the computer again The touchpad does not work or the pointer is difficult to control with the touchpad Make sure that the touchpad is clean LAN Problems I cannot access the network Make sure that the LAN cable is properly connected to the RJ 45 connector and the network hub Make sure that the network configuration is appropriate Make sure...

Page 94: ...ctly Make sure that the software is correctly installed If an error message appears on the screen consult the software program s documentation for further information If you are sure the operation has stop reset the computer Sound Problems No sound is produced Make sure that the volume control is not set too low Make sure that the computer is not in Sleep mode If using an external speaker make sur...

Page 95: ...low for the heating to complete the computer may not start up In case the computer fails to start up turn off the computer and leave it in room temperature for about an hour before trying to turn it on again WLAN Problems I cannot use the WLAN feature Make sure that the WLAN feature is turned on Transmission quality is poor Your computer may be in an out of range situation Move your computer close...

Page 96: ...he Access Point and all the wireless station s within the BSSID to another radio channel Your computer may be in an out of range situation Move your computer closer to the Access Point it is associated with Make sure that your computer is configured with the same security option encryption to the Access Point Use the Web Manager Telnet of the Access Point to check whether it is connected to the ne...

Page 97: ...rmed everything as described above and still have the incorrect date and time every time you turn on the computer the RTC Real Time Clock battery is at the end of its life Call an authorized dealer to replace the RTC battery ...

Page 98: ...nd you cannot use the restart function of the operating system reset the computer Reset the computer by any of these methods Press Ctrl Alt Del on the keyboard This opens the Ctrl Alt Del screen where you can select actions including Restart If the above action does not work press and hold the power button for more than 5 seconds to force the system to turn off Then turn on the power again ...

Page 99: ...hout keeping your files See Microsoft website for more information NOTE System recovery for Windows 10 typically will take several hours to complete System Recovery a Tool for Windows 7 Models Use System Recovery when The Windows 7 operating system does not start at all You want to restore the system to the factory state WARNING Using this feature will reinstall Windows to your system and configur...

Page 100: ...recovery process 4 The progress bar shows the percentage completed When it reaches 100 the system turns off 5 Turn on the computer The Windows setup wizard starts Follow the onscreen prompts to continue 6 When the system restarts the installer screen appears The installer will perform system hardware detection and driver installation 7 When completed the system restarts and displays Windows deskto...

Page 101: ...one after installing Windows To manually install drivers and utilities 1 Start up the computer 2 Skip this step if your model has a DVD drive Prepare an external CD DVD drive with USB connection Connect the drive to your computer Wait for the computer to recognize the drive 3 Insert the Driver disc Make sure you use the disc that matches the Windows version of your computer 4 The autorun program s...

Page 102: ...er Speaker 2 Keyboard Standard keys with numeric pad keys 12 function keys special Fn Function key and Windows keys with water proof membrane or backlight option Pointing device Glide touchpad with multi touch feature capacitive type Hard disk drive SATA III interface 2 5 inch diameter shock mounted user removable solid state disk option HDD heater option second hard disk drive option Optical driv...

Page 103: ...Felica Mifare Security Kensington lock TPM 2 0 Fingerprint scanner option Power AC adapter Universal AC adapter 65 W UMA VGA models 120 W Discrete VGA models input 100 240 V output 19 V Battery pack Lithium ion Prismatic type Main 6 cell 2100mAh 3 7V Second option 6 cell 2100mAh 3 7V Bridge battery option 2 cell 2050mAh Hot Swap technology Dimension W D H 350 x 294 x 34 9 mm 13 8 x 9 8 x 1 37 inch...

Page 104: ...nd safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only ...

Page 105: ...ntee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment an...

Page 106: ...ent sur le brouillage radioélectrique édicté par le ministère des Communications du Canada Safety Notices About the Battery Keep the battery pack out of the reach of children Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren...

Page 107: ...nstructions du fabricant Attention for USA Users The product that you have purchased contains a rechargeable battery The battery is recyclable At the end of its useful life under various state and local laws it may be illegal to dispose of this battery into the municipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About...

Page 108: ...ord becomes damaged Do not attempt to service the unit There are no serviceable parts inside Replace the unit if it is damaged or exposed to excess moisture About the DC Fan WARNING Hazardous moving parts Keep away from moving fan blades ...

Page 109: ...diates radio frequency energy The radio frequency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission FCC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference tha...

Page 110: ...t antenna that is installed outdoors is subject to licensing Pour empêcher que cet appareil cause du brouillage au service faisant l objet d une licence il doit être utilisé à l intérieur et devrait être placé loin des fenêtres afin de fournir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence CAN ICES 3 B NMB 3 B Th...

Page 111: ...péenne 1999 5 EC German Dieses Produkt entspricht den Bestimmungen der Europäischen Richtlinie 1999 5 EC Greek To προϊόν αυτό πληροί τις προβλέψεις της Ευρωπαϊκής Οδηγίας 1999 5 EC Icelandic Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 1999 5 EC Italian Questo prodotto è conforme alla Direttiva Europea 1999 5 EC Norwegian Dette produktet er i henhold til bestemmelsene i det eur...

Page 112: ... hazardous materials While they pose no risk to you during normal use they should never be disposed with other wastes Getac provides a free take back service for recycling your Getac products Our electronics recycler will provide competitive bids for recycling non Getac products as well For Battery Recycling The batteries used to power your portable Getac products contain hazardous materials While...

Page 113: ...rs without enabled power management features Earning the ENERGY STAR When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air If left inactive ENERGY STAR qualified computers enter a low power mode and may use 15 watts or less New chip technologies make power management features more reliable depe...

Page 114: ...gas emissions Getac Product Compliance All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard and the power management feature is enabled by default As recommended by the ENERGY STAR program for optimal energy savings the computer is automatically set to sleep after 15 minutes in battery mode and 30 minutes in AC mode of user inactivity To wake up the computer press the powe...

Page 115: ...800 822 8837 Call2Recycle is a product stewardship program providing no cost battery and cellphone recycling solutions across the U S and Canada Operated by Call2Recycle Inc a 501 c 4 nonprofit public service organization the program is funded by battery and product manufacturers committed to responsible recycling See more at http www call2recycle org ...

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