13
In the vast majority of cases, the repair will be dealt with by sending spare parts from the factory. In the
unlikely event that it becomes necessary to return your loudspeakers or any part of them to the factory,
you will be given a Return Authorization (RA) number. This number must be clearly marked on the
outside of the packing. Returns made without a RA number will not be accepted. Any returned items
must be shipped in the original packing. German Physiks will not be responsible for any damage that
occurs as a result of the use of non-standard packing. Returns received in non-standard packing will
be replaced with new packing at the owner's expense. If you need new packing, please contact your
German Physiks dealer or the factory.
For items returned to the factory under warranty during the first year, German Physiks will pay for the
shipping charges both ways. A shipping company approved by German Physiks must be used and the
items will be returned to the customer using the same carrier, or an equivalent service.
For loudspeakers returned to the factory under warranty after the first year, the customer is responsible
for paying all shipping and related charges back to the factory. A shipping company approved by
German Physiks must be used. Providing this condition is met, German Physiks will pay the cost of
shipping the loudspeakers back to the customer.
German Physiks will not pay any shipping costs if:
a. Loudspeakers or parts are returned without a RA number
b. No fault is found
c. If the fault is judged to be due to misuse such as, but not limited to, burnt out voice
coils and dents or scratches on driver diaphragms or cabinets.
Customers are responsible for all freight, duties and related shipping charges for loudspeakers
returned for non-warranty repairs.
11. HOW TO CONTACT US
If you wish to get in touch with us please use the contact information shown below. Please note that
our office hours are from 9.30 a.m. to 5.00 p.m. Monday to Thursday, excluding public holidays and
that we cannot respond to enquiries outside of these hours. We recommend that where ever possible
you contact us by email, as this will allow us to give your enquiry more consideration and thus provide
a more detailed reply.
Address
DDD-Manufactur GmbH
Gutenbergstraße 4
D-63477 Maintal
GERMANY
Telephone
+ 49 61 09 50 29 823
Fax
+ 49 61 09 50 29 826
Web
www.german-physiks.com
