Gericom Hollywood 8060 Page 99 User Manual Download

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CHAPTER

Troubleshooting

Computer problems can be caused by hardware, software, or both. When
you encounter any problem, it might be a typical problem that can easily
be solved.

This chapter tells you what actions to take when solving common
computer problems. It is divided into three sections:

Preliminary checklist

Solving common problems

Resetting the computer

Summary of Contents for Hollywood 8060

Page 1: ...User s Manual Part Number 5615 6731 0013 R00 November 2002...

Page 2: ...TRADEMARKS All brand and product names are trademarks or registered trademarks of their respective companies NOTE The information in this manual is subject to change without notice...

Page 3: ...wing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the r...

Page 4: ...Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This digital apparatus does not exceed the Class B limits for radio noise emissions from digital...

Page 5: ...voi r j ht jos se on virheellisesti asennettu Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin H vit k ytetty paristo valmistajan ohjeiden mukaisesti ENGLISH CAUTION Danger of explosion...

Page 6: ...is specifically designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 4 Use caution when installing...

Page 7: ...Computer 1 6 Right Side Components 1 6 Left Side Components 1 7 Rear Components 1 8 Front Components 1 9 Bottom Components 1 10 Top open Components 1 11 Where to Go from Here 1 13 Chapter 2 Operating...

Page 8: ...19 Using the CD Player Buttons 2 20 Using the Video Features 2 22 Configuring the Display Modes 2 22 Using the Audio Features 2 24 Connecting Audio Devices 2 24 Using the Communication Features 2 26...

Page 9: ...2 Chapter 5 Using BIOS Setup 5 1 When and How to Use BIOS Setup 5 2 When to Use 5 2 Starting BIOS Setup 5 2 Moving Around and Making Selections 5 3 Startup Menu 5 5 Disk Menu 5 6 Components Menu 5 7 P...

Page 10: ...s 8 7 Hardware Device Problems 8 8 Hard Disk Drive Problems 8 8 Infrared Problems 8 8 Keyboard Mouse and Touchpad Problems 8 9 LAN Problems 8 10 WLAN Problems 8 10 Modem Problems 8 12 PC Card Problems...

Page 11: ...s information on power z Chapter 4 Expanding Your Computer provides information on installing and using peripheral devices z Chapter 5 Using BIOS Setup describes the SCU program that configures the co...

Page 12: ...keys are shown in a bold typeset For example Press Enter to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally relea...

Page 13: ...it the computer is ready and easy to go This chapter first tells you step by step how to get the computer up and running You will find instructions for these procedures z Unpacking z Connecting to AC...

Page 14: ...Manual Inspect all the items If any item is damaged or missing notify your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the futu...

Page 15: ...nect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or the computer z When unplugging the connector always hold the plug head Never pull on t...

Page 16: ...ff the Computer Turning On 1 Make sure that the computer is connected to AC power 2 Press the power button 3 Each time the computer is turned on it performs a Power On Self Test POST and the operating...

Page 17: ...ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Computer in Chapter 2 for information CAUTION If you have to turn the...

Page 18: ...of each component NOTE Depending on the model you purchased the appearance of your computer may not be exactly the same as those shown in this manual Right Side Components Ref Component Description Se...

Page 19: ...on See Also n Ventilation Openings Do not cover or block the ventilation openings for air circulation thus preventing overheating o CD DVD CD RW Combo Drive Accepts a compact disc CD for installing or...

Page 20: ...nects the LAN cable P 2 27 r Parallel Port Connects a parallel device such as a printer P 4 5 s VGA Port Connects an external monitor P 4 2 t Ventilation Openings Do not cover or block the ventilation...

Page 21: ...ume of the computer P 2 24 Stop eject Play pause Previous track Next track p CD Player Buttons CD player function on off P 2 20 q Microphone Connector Connects an external microphone P 2 24 r Audio In...

Page 22: ...for expanding the memory size of your computer P 4 12 o Mini PCI Slot Inside is the Mini PCI slot for using an optional Mini PCI card P 2 28 p Battery Pack Supplies power to your computer when externa...

Page 23: ...cators Show the current status of the computer s devices Wireless LAN indicator P 2 29 CD DVD drive in use indicator P 2 19 Hard disk drive in use indicator P 2 15 Num Lock indicator P 2 4 Caps Lock i...

Page 24: ...d to AC power Glows amber when the battery is being charged t Battery Charge Indicator Blinks red when the battery is almost completely discharged P 3 3 Glows green when the computer is using battery...

Page 25: ...apter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To install the dri...

Page 26: ......

Page 27: ...mputer user but are new to notebook computers you may choose to read only the parts containing information unique to your computer Described in this chapter are the operating basics of these component...

Page 28: ...g system today is Microsoft Windows Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Standby or Hibernation mode To...

Page 29: ...the computer in Hibernation mode by Closing the display cover Pressing Fn F12 Pressing the power button Press the power button If you choose to stop in Standby or Hibernation mode you can return to w...

Page 30: ...light up Key Description The Control key is normally used in combination with other keys for program specific functions The Alternate key is normally used in combination with other keys for program sp...

Page 31: ...ey temporarily stops screen scrolling Scroll Lock does not work for all programs The Print Screen key prints the displayed screen Print screen does not work for all programs Cursor Control Keys NOTE T...

Page 32: ...mode means any character typed will be inserted to the current cursor position overtype mode means any character typed will overwrite the text in the current cursor position Deletes the character to t...

Page 33: ...an Euro sign on it z To press the Euro sign on a United States 101 keyboard hold down either of the Alt keys and type 0128 on the numeric keypad of your keyboard z To press the Euro sign on an UK key...

Page 34: ...e functions are identified by the color of blue on the keytop To perform a desired function first press and hold Fn then press the other key Hot Keys Hot keys refer to a combination of keys that can b...

Page 35: ...the display output to one of the following when an external device is connected Upon booting the system with CRT LCD CRT LCD CRT Upon booting the system with CRT and TV LCD CRT TV LCD CRT NOTES z If...

Page 36: ...ontrolling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad and two buttons To use the touchpad place your forefinger or thumb...

Page 37: ...keep your finger in contact with the pad Then move your finger across the pad to drag the selected object to your destination When you lift your finger from the pad the selected object will drop into...

Page 38: ...the left button and vise versa You can also change the size of the on screen pointer the speed of the pointer and so on To configure the touchpad you can use the standard Microsoft or IBM PS 2 driver...

Page 39: ...one which can read and write to either double density 2DD 720 KB floppy disks or high density 2HD 1 44 MB floppy disks Notice that both types of floppy disk have an arrow imprinted on the front upper...

Page 40: ...into place To eject a floppy disk first ensure that the floppy disk drive is not working and then press the eject button on the drive When the floppy disk pops out of the drive remove the floppy disk...

Page 41: ...itry necessary for operation directly onto the drive itself This allows the drive manufacturer to carefully optimize drive performance CAUTION z Make regular backups of your data files from your hard...

Page 42: ...Operating Your Computer 3 Slide the hard disk drive tray containing the hard disk drive out of the compartment 4 Remove four screws securing the hard disk drive to the tray and replace with another d...

Page 43: ...r Computer 2 17 5 Replace the four screws to secure the hard disk drive to the tray and slide it back into the hard disk drive compartment 6 Replace the hard disk drive compartment cover and secure wi...

Page 44: ...above discs z Combo drive can work both as a DVD ROM drive and CD RW drive CAUTION z When inserting a CD do not use force z Make sure that the CD is correctly inserted into the tray and then close th...

Page 45: ...nserting and Removing a CD NOTE The following procedure applies to inserting or removing a DVD disc as well Follow this procedure to insert or remove a CD 1 Turn on the computer 2 Press the eject butt...

Page 46: ...tarting up the computer 1 When the computer power is off press the on off button to turn on the CD player 2 Press the stop eject button and insert the audio CD 3 Press the play pause button to start t...

Page 47: ...Buttons driver supplied with your computer must be installed see Chapter 6 for details While in Windows the CD player buttons work the same way as described above except that the on off button is use...

Page 48: ...h your computer must be installed z The computer enters Standby or Hibernation mode when the LCD is closed If you want to use the computer with the LCD closed set None to the When I close the lid of m...

Page 49: ...Mode LCD CRT TV Only LCD Only Resolution Colors 16 bit 800x600 32 bit 16 bit 1024x768 32 bit 16 bit 1280x854 32 bit TABLE NOTES z 16 bits High Color or 65 536 64 K colors 24 and 32 bit True Color 16 7...

Page 50: ...tal audio and analog mixing functions required for recording and playing sound on your computer z Sound Blaster Pro Adlib and Microsoft Windows Sound System support z Volume control n z External audio...

Page 51: ...set synthesizer walkman etc z Audio Output Connector can be connected to the line in connector of powered speakers with built in amplifiers headphones or earphone set This connector is compliant to S...

Page 52: ...fax email or connect to an online service or bulletin board To connect the telephone line to the modem connect one end of the modem cable to RJ 11 connector on the computer and the other end to the ph...

Page 53: ...r must be installed The internal 10 100Base T LAN Local Area Network module allows you to connect your computer to a network It supports data transfer rate up to 100 Mbps To connect the network cable...

Page 54: ...of the WLAN feature make sure that the WLAN driver is installed correctly See Chapter 6 for more information If your WLAN card was provided by your dealer instead of the computer manufacturer contact...

Page 55: ...n F1 WLAN hot key to switch the WLAN on off See Hot Keys in Chapter 2 Upon booting up your computer the WLAN function is on Both Fn F1 hot key and the WLAN utility must be on for the WLAN function to...

Page 56: ......

Page 57: ...ry performance it is important that you use the battery in the proper way The topics in this chapter include z What is an AC adapter z How to charge the battery pack z When and how to initialize the b...

Page 58: ...wer cord z When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer z When unplugging the con...

Page 59: ...he AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adapter to the computer and an electrical outlet...

Page 60: ...he battery is fully discharged The computer will shut down automatically 4 Connect the AC adapter to fully charge the battery pack Checking the Battery Level NOTE Any battery level indication is an es...

Page 61: ...the battery pack follow these steps 1 Make sure that the computer is not turned on or connected to AC power 2 Carefully place the computer upside down 3 Slide the battery security lock upward to the...

Page 62: ...sing the audio subsystem PC card hard or floppy disk drives the battery might run out of charge very quickly Always respond to Battery Low by placing your computer on Standby or Hibernation mode turni...

Page 63: ...is way What When Power to the hard disk is turned off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period When the enti...

Page 64: ...hese applications open and running and normally they all have to be closed before the system can be turned off When you use the hibernation feature you do not have to close the applications The comput...

Page 65: ...ble level z Disable the parallel port if no devices are connected to these ports See Components Menu in Chapter 5 z If you work with an application that uses a PC card exit the application when you fi...

Page 66: ......

Page 67: ...pheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using the...

Page 68: ...t 4 To use the monitor turn on the monitor before turning on the computer 5 The monitor should respond by default If not you can switch the display to the monitor or to both simultaneous display or to...

Page 69: ...on 2 Make sure that the computer is not turned on 3 You need a video cable for connection Before connecting the video cable you must attach a ferrite core to the cable a Open the ferrite core b Attach...

Page 70: ...our computer only Do not connect the converter to another computer 4 Turn on the power of the TV and switch to the video mode 5 Turn on the power of the computer and switch the display to TV by pressi...

Page 71: ...peripheral port Follow this procedure to connect a parallel device 1 Make sure that the LPT Port item is set properly in the SCU program See Components Menu in Chapter 5 for information 2 Make sure t...

Page 72: ...amera scanner printer modem and mouse USB is specified to be an industry standard extension to the PC architecture It supports Plug and Play technology so you can install and remove USB devices withou...

Page 73: ...e SCU program See Components Menu in Chapter 5 for information 2 Right click on My Computer and select Properties Click the Hardware tab and select the Device Manager button Right click on Infrared de...

Page 74: ...Expanding Your Computer z Do not enter Standby mode z Do not use a cell phone or another IR device near the computer z Avoid strong light such as sunlight or fluorescent light z Disable the screen sa...

Page 75: ...allows connection of up to 63 devices The applications include not only computer peripheral devices such as scanner printer and high quality CCD but also consumer electronic equipment such as DVCAM a...

Page 76: ...r s PC card slot can accommodate a type or type card Typical type cards are flash memory SRAM modem LAN and SCSI cards CardBus Support Your computer s PC card slot supports CardBus specifications Card...

Page 77: ...e on screen instructions to complete the process To remove a PC card 1 Double click on the Safely Remove Hardware icon found on the Windows XP taskbar and the Safely Remove Hardware window appears on...

Page 78: ...ternal Components Upgrade You can upgrade your computer by changing the CPU or adding memory However to avoid damage during the installation procedure please ask your dealer for help Do not install an...

Page 79: ...computer BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed...

Page 80: ...em performance Starting BIOS Setup NOTES z The SCU screens shown in this chapter are for your reference only The actual items or settings on your computer may differ z The SCU program may have been up...

Page 81: ...ng the titles of the available menus Each menu title brings a specific menu z The center left column of the menu contains information regarding the current settings of the system If you open a pull do...

Page 82: ...the Keyboard Keyboard information can be found at the bottom of the screen A brief description of keyboard usage is listed next Key Function Selects a menu title 1 Selects an item or option 2 Brings u...

Page 83: ...st boot device to PXE LAN the system will boot from the LAN server first The options are Hard Disk C CD ROM Drive Diskette A and PXE LAN The default setting is Diskette A Hard Disk C then CD ROM Drive...

Page 84: ...ts if a warning message will appear when the hard disk boot sector partition table has been changed A checkmark 9 indicates enabled while an underline _ indicates disabled The default setting is disab...

Page 85: ...compatibility mode according to the type of the IR device to be connected The options are IrDA HPSIR and FAST IR The default setting is FAST IR This item is not valid for setting if the IR I O Setting...

Page 86: ...mode when a TV is used for display output Select PAL for use in UK and Europe NTSC for use in other areas The default setting is NTSC TV Output Format sets the interface of TV output when a TV is used...

Page 87: ...t setting is Automatic Maximum Performance Allows the CPU to run in full speed Battery Optimized Allows the CPU to run in low speed Automatic Allows the system to automatically switch to Maximum Perfo...

Page 88: ...fect Save and Exit Exit No Save Default Settings Restore Settings Version Info Save and Exit saves the changes you have made and exits SCU Exit No Save exits SCU without saving the changes you have ma...

Page 89: ...rating systems require custom software known as drivers to be installed If you purchased the computer with Windows pre installed your dealer may have already installed the drivers If not you need to i...

Page 90: ...ws XP only Although drivers for Windows 98 and Windows Me can be found on the CD you are not recommended to install these drivers An autorun program is provided on the driver CD to help you easily ins...

Page 91: ...ake full advantage of the audio subsystem Modem driver Win2000 Modem WinXp Modem Installs the driver that allows you to use the modem function of the computer LAN driver Win2000 Lan WinXp Lan Installs...

Page 92: ...e Windows Plug and Play capability may automatically detect the new device Mini PCI WLAN card module and display the wizard requesting for drivers Click Cancel to bypass the wizard screen s This drive...

Page 93: ...duce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance z How to protect the computer z What to note when using and storing the computer z How to...

Page 94: ...mpt requesting for the password appears on the screen whenever the computer is turned on The password is set via the BIOS Setup program See Startup Menu in Chapter 5 for instructions Using the Cable L...

Page 95: ...acking computers even more easily with emails so commonly used worldwide The security feature of the BIOS protects the boot sector of the hard disk To enable the function see Disks Menu in Chapter 5 f...

Page 96: ...a strong magnetic field such as a TV refrigerator motor or a large audio speaker z Do not move the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F will c...

Page 97: ...early discharged When recharging Make sure that the battery pack is fully charged Doing so may avoid harm to the battery pack z Operate the computer with the battery pack installed even when using ext...

Page 98: ...it with you Use the AC adapter as the power source and as a battery charger z Hand carry the computer Do not check it in as luggage z If you need to leave the computer in the car put it in the trunk...

Page 99: ...both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three s...

Page 100: ...that the cable connections are correct and secure z Make sure that the configuration information is properly set in the BIOS Setup program z Make sure that all the device drivers are correctly instal...

Page 101: ...Disk Drive Problems P 8 7 Hardware Device Problems P 8 8 Hard Disk Drive Problems P 8 8 Infrared Problems P 8 8 Keyboard Mouse and Touchpad Problems P 8 9 LAN Problems P 8 10 WLAN Problems P 8 10 Mod...

Page 102: ...See Initializing the Battery Pack in Chapter 3 for instructions The battery operating time indicated by the battery meter does not match the actual operating time z The actual operating time can be di...

Page 103: ...d and then remove the CD Display Problems Nothing appears on the screen z During operation the screen may automatically turn off as a result of power management Press any key to see if the screen come...

Page 104: ...Dark Bright Dark Bright Dark Total 12 1 SVGA N 5 N 5 15mm 15mm 2 Pairs 2 Pairs Not allowed Not allowed N 8 13 3 XGA N 5 N 7 15mm 15mm 2 Pairs 2 Pairs Not allowed Not allowed N 9 14 1 XGA N 5 N 7 15mm...

Page 105: ...is properly connected z If you are using Windows 98 make sure that the disk drive driver is installed correctly The Floppy Disk Drive In use Indicator stays on z Make sure that the floppy disk is not...

Page 106: ...n Hard Disk Drive Problems The hard disk drive error message appears on the screen z The hard disk drive has defects Ask your dealer for help The hard disk drive operations seem slow z The data files...

Page 107: ...computer or device z Make sure that no direct sunlight or fluorescent lamps are near the computer or device z Make sure that the IR ports are clean Keyboard Mouse and Touchpad Problems The keyboard d...

Page 108: ...Make sure that the Mini PCI WLAN card is correctly installed z Make sure that the necessary driver s is correctly installed z Make sure that the WLAN feature is turned on Transmission quality is poor...

Page 109: ...erly z If the operating radio channel is in poor quality change the Access Point and all the wireless station s within the BSSID to another radio channel z Your computer may be in an out of range situ...

Page 110: ...e available The PC card stops communicating properly z The application may have been reset when the computer is turned off or in Standby mode Exit and restart the application Power Management Problems...

Page 111: ...Hibernation mode To enter the mode stop the communication program and then remove the card or stop the card Printer Problems The printer does not work z Make sure that the printer is turned on if it c...

Page 112: ...rectly installed z Make sure that the computer is not in Standby mode z If using an external speaker make sure that the speaker is properly connected Distorted sound is produced z Make sure that the v...

Page 113: ...in the floppy disk drive If there is remove it and restart the system z If this message appears when you are booting from the hard disk insert a bootable disk in the floppy disk drive and check the co...

Page 114: ...correct z Correct the date and time via the operating system or SCU program z After you have performed everything as described above and still have the incorrect date and time every time you turn on t...

Page 115: ...rd disk drive in use indicator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the r...

Page 116: ......

Page 117: ...dia MAP17 440 AGP4X multi monitor support Display Video ports VGA port S video connector Keyboard Standard keys numeric keypad 12 function keys a special Fn Function key and Windows keys Pointing devi...

Page 118: ...N Mini PCI optional IEEE 802 11b compliant AC adapter Universal AC adapter 90W input 100 240V 50 60Hz AC Power Battery 9 cell 2000 mAH 3 7 V Li Ion battery Dimension W D H 13 9 10 2 1 17 1 24 inch 352...

Page 119: ...ow 3 6 Charging 3 3 Checking the battery level 3 4 Initializing 3 4 Replacing 3 4 Taking care 3 3 7 5 Troubleshooting 8 4 BIOS 5 1 BIOS Setup 5 1 Booting 2 2 Brightness 2 9 Buttons CD player 2 20 C Ca...

Page 120: ...A 2 EPP 4 5 Esc key 2 4 Euro symbol 2 7 F FIR 4 7 Floppy disk drive 2 13 A 1 Connecting 2 13 Ejecting floppy disks 2 14 Inserting floppy disks 2 14 Setting 5 9 Troubleshooting 8 7 Fn key 2 8 Function...

Page 121: ...tor Connecting 4 2 Mouse Troubleshooting 8 9 Multimedia applications driver 6 3 N Network See LAN Num Lock 2 4 Indicator 1 11 Numeric key 2 6 O Operating system 1 4 2 2 P Parallel device Connecting 4...

Page 122: ...allation 6 3 Troubleshooting 8 9 Touchpad driver 6 3 Traveling with the computer 7 6 Troubleshooting 8 1 Battery problem 8 4 CD drive problem 8 4 Display problem 8 5 Floppy disk drive problem 8 7 Hard...

Page 123: ...otection Settings 5 6 Volume control 1 9 2 24 W Weight of the computer A 2 Windows 1 4 Windows key 2 7 WLAN Configuring 2 28 Driver installation 6 4 Indicator 1 11 Troubleshooting 8 10 Turning off 2 2...

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