![background image](http://html1.mh-extra.com/html/gera/ladybird-i/ladybird-i_service-manual_2216130010.webp)
Ladybird I Folder
March 2014
Service Manual
1-3
SERVICE CALL PROCEDURE
FOLDER REGISTRATION
After the folder installation procedure is performed it is mandatory to perform the
Folder
Registration
.
At the end of the Installation Procedure in Service Manual Section 6 CSE must perform the
Folder Registration, these actions provided as a convenience to insure that all the elements of
the installation procedure are completed.
The Folder Registration Form can be completed on line at
http://www.gera.it/GERA%20folder%20registration.htm
and is required to:
Order Spare
Activate Warranty
Contact Tech support with the online Problem Report Form
SYSTEM CHECKOUT
Procedure
Run and fold the following sizes by:
ISO ANSI
ARCH
A3 B B
A2 C C
A1 D D
A0 E E
Folded prints are delivered to the output tray.
Y
N
Refer to the Initial Action in order to classify the problem and begin your repairs.
Evaluate the print folding. The folding quality is acceptable.
Y
N
Go to Section 3, Fold Quality.
Close the Call.
CSE CALL ESCALATION
To enter the Call Escalation Flow the Customer Service Engineer must first:
1.
Make sure that the Product has been registered on the GERA web site and store a copy
of the form in the folder. This will enable
Ordering Spares
Activate Warranty
Contact Tech support with a Problem Report Form
2.
Get the Gera Folder serial number
3.
Evaluate the problem using Section 3 Fold Quality or Section 2 RAP in the Service
Manual and adjust or repair as necessary
4.
If problem is not resolved, open a call to GERA by using the Problem Report Form on-
line using this web link
http://gera.it/tech_support_file/tech.html
5.
Fill the on line PRF with the required details and send it to GERA SERVICE TEAM by
pressing Submit button.