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Warranty Requirements
Thank you for purchasing the GV-Hot Swap Surveillance System V5. GeoVision understands
that accidents happen, and have developed a warranty policy in place. See
for more information on warranty.
Before you return the product
Some problems you experience may be related to software or the operating system. It is
important to investigate other sources of assistance first. Before returning the product, try the
following:
1. Review troubleshooting sections in the documentation for software and peripheral
devices.
2. Try rebuilding the operating system and GV-System. Refer to
3.13 System Restoration
.
3. Consult your dealer. They are your best sources for current information and support. Or
you can call or email GeoVision offshore offices for assistance.
When you call or e-mail, please inform us the following:
Model name
Bar Code
Software system version
Details of the defect or problem
Attempted solutions
Your contact information
Reseller’s contact information
4. If you find it is the software problem, please check our website or your dealer for software
updates.
