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Return policy Dead On Arrival instruments
All returned products have to be shipped to GEOMAX® Europe represen-
tative office.
The original Purchaser has a period of seven (7) days starting from date
of purchasing to signal the existence of a defect in the instrument for a
full refund (less shipping and handling), provided the merchandise is in
new, resalable condition and returned in the original, undamaged packa-
ging. Customer has to pay for both the return and the original freight
fees, regardless of the original freight paid by the Company. All warranty
books, instruction manuals, parts and accessories must be included as
well as the original box in which the item was shipped. We recommend to
place the original carton inside another box, to avoid any additional da-
mage to the carton itself. In some cases, returns of special items will re-
quire a re-stock fee. Acceptance of returned merchandise is final only
after inspection by GEOMAX® Europe.
Above terms and policies shall apply as for hardware. Dealers needs to
follow GEOMAX® Europe repair/service procedure to achieve a better and
prompt service result.
Firmware/Software warranty
Geomax Europe does not warrant that operation of Firmware/Software on
any instruments will be uninterrupted or error-free, or that functions con-
tained in Firmware/Software will operate to meet your requirements.
Geomax will forward the Software/Firmware Fix to the dealer or custo-
mer. Firmware/software Fix means an error correction or other update
created to fix a previous firmware version that substantially doesn’t con-
form to the instruments specification.
Over Warranty repair(s) policy
Customer shall pay the standard repair fees for any service (whether part
replacement or repairs) and performed by GEOMAX®Europe under requ-
est and explicit authorization of the customer itself. In this case the
customer is charged for return shipment’s fees as well.
Disclaimer and Limitation of Remedy
ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE AND/OR NONINFRINGEMENT OF
ANY THIRD PARTY’S RIGHTS, ARE HEREBY DISCLAIMED. GEOMAX®
EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED
WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW
ARE LIMITED IN DURATION TO THE TERM OF THIS LIMITED WARRANTY.
