12
Troubleshooting
The following information attempts to address the most probable
mechanical and user issues with the press. Most issues with heat
transfer presses are application related. That is, they have to do with
the results of a particular transfer application.
For technical support on problems having to do with the final
results of a particular transfer paper or media, please contact the
supplier of that transfer media. Generally, the machinery manufacturer
is unable to support the myriad of different transfer papers, inks and
imprintable items on the market from other resellers.
Q. The heat platen does not align with the lower table.
A. The stopping position of the heat platen is adjustable. To change the
point where the heat platen stops over the table, adjust the stop collar
on the back of the press. This is the silver colored ring around the post
that stops the head from continually swinging over the table. It can be
loosened, and retightened when the correct position is obtained.
Q. The control displays Err when it first comes on, and I can not set the
temperature or use the press.
A. The Err message will display if the heating signal from the platen has
been cut off, interrupted, or the heating sensor has failed. First check
the green heat connector that plugs into the digital control. This is
inside the top head. Unplug the power cord. Remove the two screws
in between the clamp/linkage that hold down the top panel, and
carefully lift the panel up and look inside at the digital controller. At
the top of the controller, there is a green connector that plugs in. This
is the temperature sensor wire. Check to make sure is it properly seated.
Be sure not to unplug any other connectors. The temperature wire
connects to the center of the rear half of the heat platen. Check this
connection as well to see if the connection is correct.
