Genius Scanner
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Appendix B:
Customer Service and
Warranty
If you encounter problems with your scanner, please review the installation
instructions and troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last
page of this guide. To avoid any delay, please have the following information
available before calling:
•
Scanner name and model number
•
Scanner serial number (located at rear of scanner near port connectors)
•
A detailed description of the problem
•
Your computer manufacturer and its model number
•
The speed of your CPU (Pentium 133, etc.)
•
Your current operating system and BIOS (optional)
•
Name of program package(s), version or release number and manufacturer of
the program
•
Other USB devices installed
We are continuously enhancing the performance of our product drivers. To check for the
updated device driver you may visit our Web Site. (Please refer to the section of “Contacting
Genius” on the last page of this manual.)
Statement of Limited Warranty
This Statement of Limited Warranty applies only to the options you originally
purchase for your use, and not for resale, from an authorized reseller.
If you transfer this product to another user, warranty service is available to that
user for the remainder of the warranty period. You should give your proof of purchase
to that user.
We warrant that this machine will be in good working order and will conform to its
functional descriptions in the documentation provided. Upon provision of proof of
purchase, replacement parts assume the remaining warranty of the parts they replace.
Before presenting this product for warranty service, you must remove all
programs, data and removable storage media. Products returned without program will
be replaced without program.
