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For Help, call 1-800-35-GENIE or visit www.geniecompany.com
General Troubleshooting (Always Check the Status LED Light)
Problem
What To Do
Opener does not run
1 . Check power source .
from Remote Control
A . If Opener is connected to an outlet
:
• Plug a working lamp into outlet used for Power Head .
• If lamp glows, power source and outlet are OK .
• If not, check fuse or circuit breaker or non-compatible GFCI .
NOTE: A licensed electrician must replace non-compatible GFCI’s.
B . If Opener is connected to a wiring box:
• Check that fuse is not blown, or circuit breaker is on and not tripped or off .
• If still no power, have a licensed electrician check circuit and wiring .
2 . If Power Source is OK
:
•
Check Power Head Terminal connections (Wall Console Installation on Assembly & Installation Poster), tighten if loose .
•
Check
connections at Wall Console Terminals, tighten any loose connections .
Have a Genie Factory Authorized Dealer check that Ribbon Cable between Controller Board and Motor Drive
Board is properly connected to Connectors on Circuit Boards, or call Customer Service at 1-800-35-GENIE .
Door Opener starts
• Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires) .
for no apparent reason
Replace any shorting Staples and shorted Wires .
• Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver’s memory
and reprogram for remaining remote controls . (See Erase All Receiver Memory on page 8) .
• Ensure that no Buttons are stuck “pushed-in” on Wall Console or any Remote Controls .
Door starts down, then
• Check Close Limit Switch setting (see Set Limit Switches and Force Controls on page 7) .
stops before it is
Adjust as needed .
completely closed
• Check for shorted Wires .
• Check garage door for binding .
Door starts down, then
• If a new installation, check Door Arm position .
stops and goes back up
• Check operation of Contact Reverse function .
• Check Safe-T-Beam® System for beam obstruction or misalignment of Lenses .
• Check Safe-T-Beam® System diagnostic code .
• Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7) . Adjust as needed .
• Check garage door for binding .
Door will only run closed
• Check Open Limit Switch for a short circuit and for proper wiring .
• Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7) . Adjust as needed .
• Check condition of garage door and door spring(s) .
• WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie
Factory Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE .
Door will only run open
• Check Safe-T-Beam® System as detailed in the Safe-T-Beam® System Self-diagnostic Troubleshooting Chart
(see Safe-T-Beam® System Self-diagnostic Troubleshooting Section on page 13) .
• Check Close Limit Switch for a short circuit and for proper wiring .
• Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7) . Adjust as needed .
Lights will not go out
• Disconnect Wires connected to Wall Console . (Wall Console Installation on
Assembly & Installation Poster
) .
Check their condition and either replace or reconnect .
• Until a replacement Wall Console can be obtained, disconnect Wall Console and use only Remote Controls
or Wireless Keypad to operate Opener .
Door starts up, but stops
• Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
before it is
balanced as detailed in Maintenance Section .
completely open
• WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie
Factory Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE .
• Check Open Limit Switch for a short circuit and for proper wiring .
• Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7) . Adjust as needed .
Operator runs, but door
• Ensure Magnetic Carriage Assembly is engaged to Rail Drive Screw (see Install Magnetic Carriage Assembly
does not move
onto Rails on page 10) .
• Check Force adjustment (see Set Limit Switches and Force Controls on page 7) . Adjust as needed .
• Check that all sections of Rail Drive Screw are turning when Motor runs . If not:
– Check condition (not cracked, split, or broken) and placement of Coupler . Replace as needed .
– Check condition (not cracked, split, or broken) and placement of Collar and Clip . Replace them
as needed .
Wall Console Vacation
• Ensure Magnetic Carriage Assembly is in contact with Close Limit Switch .
Lock function does
• Check when door is fully closed, that Carriage activates Close Limit Switch . If not, adjust position of Close
not work
Limit Switch (See page 7) .
continued on next page
