General GCRB-24, Service, Installation And Operation Manual, Page: 13 / 48

Page 13
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE
If the unit appears to be malfunctioning, read through the OPERATION section of this manual first. If the problem persists, see
Troubleshooting below. The problem may be something very simple that can be solved without a service call.
Fault Possible Cause Action
Pilot doesn’t light.
Pilot valve turned off. Turn on gas supply valve.
Pilot orifice is clogged. Unclog pilot orifice.
Pilot burner will not stay lit.
Pilot out of adjustment. Adjust pilot.
Pilot orifice is clogged. Unclog pilot orifice.
Gas supply is not purged of air.
Have qualified service technician ensure
gas supply has been purged of air.
Air is blowing pilot light out.
Redirect any fans or nearby
ventilation.
Heat does not come on when burner
valve is turned on.
Pilot is not lit. Ensure pilot is lit.
Gas valve is bad.
Have qualified service technician
check valve.
Fat appears to smoke excessively.
Heat is set to high. Turn down heat.
Moisture in the food may be turning into
steam.
No Action.
Food sticks to grates
Heat is set to high. Turn down heat.
Char Broiler surface needs cleaning
and/or seasoning.
Clean or season grate.
Surface under food may not have been
covered with enough cooking oil. Add small amount of cooking oil to
surface under food.
Food burned around edges or contains
dark specks
Heat is set to high. Turn down heat.
Char Broiler surface needs cleaning
and/or seasoning.
Clean or season grate.
Surface under food may not have been
covered with enough cooking oil. Add small amount of cooking oil to
surface under food.
Food is undercooked inside
Heat is set too high or too low. Turn down heat.
Food may not have been cooked for long
enough time.
Cook food longer.
Food tastes greasy or has objectionable
off-flavor.
Heat is set too low. Turn up heat.
Too much fat used. Use less cooking oil.
Food itself may have objectionable flavor. Replace with properly tasting food.
Food may have been stored improperly. Replace with properly stored food.