GENERAL MOBILE POCKET PC PHONE, User Manual

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Tap in the Start menu, select Help to open the Help page.
• You can learn the features of your phone and how to use it through Help. Tap with the touch pen to browse
details.
• Tap or to turn to the previous or the next page you just viewed.
• Tap
Search to locate what you want to learn.
Troubleshooting
Check these questions first if you have problems with your phone. If you need additional help, contact your dealer
or service provider.
Question Cause Answer
Internet Explorer can’t connect to the
Internet.
The service provider does not
offer such a service or you have
not subscribed it.
Contact your service provider on
subscription and use of the service.
Incorrect configurations
Refer to the help of Internet
Explorer
SIM card error
The SIM card has been damaged Consult your service provider
The SIM card is incorrectly
inserted Check the SIM card to make sure it
is inserted properly.
Metal surface of SIM card is
unclean. Clean the metal surface with a
clean cloth or tissue
Poor signals
The area with poor reception of
signals, such as vicinity of high
rise or the basement, where RF
wave can’t reach effectively Receive calls in places where a
good signal is available.
Peak hour with congested traffic
Try a different time to use your
phone
Fail to power on Using an excessively low battery. Charge the battery
Fail to make calls Call barring service enabled. Disable it
Fail to connect to network
Invalid SIM card Consult your service provider
Out of GSM service area
Relocate your phone into service
area
Poor signals
Relocate your phone to places with
strong signals, then try again.