GENERAL MOBILE GM 6 d, User Manual

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Problem Cause Solution
Ringtone is
not audible. The device
may be in silent
mode.
You may increase
the volume level
using the volume
buttons on the right
of your device.
No network
connection
/ network
disconnected The signal may
be weak or
you may be
located outside
the operator’s
network
coverage zone.
Please make sure
you are located in-
side your operator’s
network coverage
zone.
Charging error
Battery may
be too hot or
cold.
Allow your device
to reach normal
temperature.
Power cable or
your adapter
may be
malfunctioning.
Procure a new
original power cable
or adapter.
The USB
port of your
device may be
malfunctioning.
Take your device to
the nearest autho-
rized service and
have it repaired.
Turns off /
freezes There may be
a software-
related
problem.
1. Check if your soft-
ware is updated to
the current version.
2. You can return
your device to
factory settings
by following Set-
tings>Backup and
Reset>Reset to Fac-
tory Settings options
(It is recommended
to back up your
data since it will be
deleted).
Messages
/ images
cannot be
received There may be
not enough
storage space.
Delete unnecessary
data.