FAQ
6. How many handsets can be used per receiver?
Currently it is 253.
7. How do I transfer a mapped presentation between computers without
re-mapping?
When you map a PowerPoint Presentation and save it, an associated XML file will also
be created and saved to the same location as the original PowerPoint file. The XML file
contains all the mapping data. When transferring mapped presentations, both the Pow-
erPoint file and the XML must be transferred together to retain mapping data.
A quick way to transfer mapped, PowerPoint activities is to use ClassComm’s built in
Import/Export Feature. When in resources area of ClassComm, select the presentation/s
or yellow folder you wish to export and go to Import/Export from the top menu bar.
Select the presentation to export from the new window that opens and choose the loca-
tion to save the exported file to. The file will export in a zipped file format. This zipped
file can then be imported into ClassComm on other computers.
8. Can I install and run ClassComm from a Server across a network?
Currently, ClassComm is a desktop application designed to be installed and run from a
Teacher/ presenter PC. It cannot be run centrally from a server. An MSI version of
ClassComm is available for easy deployment across a network.
Please contact [email protected] for further details.
9. The handsets are not talking to the receiver. What do I do?
• Ensure that the receiver is connected via USB cable to an available USB port and has
a red LED showing.
• Open the ClassComm software and ensure that it states “3g receiver connected” in the
bottom-left of the application
• Ensure that the handsets are switched on and charged.
• Check the ID# symbol – If it is blinking then the handset is not mapped to the receiver
– Hold down the ? key within 50-75mm of connected receiver to map it.
• Reset the handset from the reset switch on the back and re-map to the receiver.
Please contact [email protected] if the problem persists.
18
Support
19
Free technical helpline
Tel:
01
24
-49
34500
Fax:
01
24
-49
34521
Email:
Website:
www.genee-india.com,
www.geneeworld.com
