User guide – Plotter Flexipen 120/165
Plan
21
Chapter 9:
Troubleshooting
9.1 Common troubleshooting:
Problem Cause The
possible
solution
The control panel display
is turned-off.
The plotter is not
connected to the power
line.
1. Check if the charging
wire is connected to the
plotter and if the plotter is
plugged in.
2. Check if the off/on
button is in the ON
position.
3. Check the fuse and
replace it if it is
interrupted.
The message:”Welcome
to use CAD Plotter” is not
displayed when you turn
on the plotter.
If you turn on the plotter
after you just turned off.
Turn off the plotter and
then turn it on after at
least 10 seconds.
The file was sent to plot
but the plotter doesn’t
respond.
1. The plotter is not
turned on.
2. Error on plotter
comunication.
3. The serial interface is
not well seted in the
program.
4. The plotter origin
wasn’t set.
5. The plotter is not in the
Connect
state.
1. Check if the plotter is
working in the right
parameters.
2. Check if the serial wire
is connected on both:
computer and plotter.
3. Check if the serial port
is the right one.
4. Set the origin and
press on “Location” key.
5. Put the plotter on the
Connect state.
A file plotting is stopped.
The plotter is in the
pause mode.
Check if the flashing
caution lights “Pause” is
bright and step out from
“Pause” mode.
The plotting files cannot
be plotted.
1. Check if the serial port
is secured.
2. Check if the settings
regarding the serial port
are well done.
1. Unsecure the port
(uninstall the Antivirus
program).
2. Set well the settings
regarding the serial port.
