19
STANDARD BASIC LIMITED WARRANTY
ON
RESIDENTIAL
GAS
WATER
HEATERS
GENERAL
The
manufacturer
warrants
that,
subject
to
verification
of
a
warranty
claim
within
the
warranty
period
as
described
below,
it
will
take
the
necessary
corrective
action
to
either
repair
or
replace
a
water
heater
or
component
part
which
is
determined
to
be
defective
in
material
or
workmanship
subject
to
the
terms
and
conditions
outlined
in
this
document.
Further,
any
replacement
water
heater
or
component
part
supplied
under
warranty
will
carry
only
the
unexpired
portion
of
the
original
water
heater’s
warranty.
The
number
of
replacement
water
heaters
is
limited
to
one
(1)
per
original
unit
purchased.
If
due
to
some
extremely
unusual
circumstance,
a
replacement
water
heater
or
component
part
is
found
by
our
inspection
&
testing
department
to
be
defective,
another
heater
or
component
part
will
be
supplied
to
fulfill
the
obligation
of
the
warranty
of
the
original
heater.
THE INNER TANK
If
the
inner
tank
fails
within
*SIX
(6)
years
after
the
date
of
the
original
installation,
a
replacement
water
heater
will
be
provided
to
the
party
from
whom
the
unit
was
originally
purchased.
If
the
water
heater
is
installed
in
other
than
a
single
family
dwelling,
the
tank
warranty
is
limited
to
ONE
(1)
year.
If
an
exact
replacement
is
not
available,
the
manufacturer
reserves
the
right
to
furnish
a
compa
-
rable
model
water
heater;
however,
a
surcharge
will
be
applied
for
any
additional
component(s)
incorporated
in
the
replacement
water
heater.
The
warranty
reply
card
must
be
completed
and
sent
back
to
the
manufacturer
within
forty-five
(45)
days
of
the
installation
date.
If
said
warranty
card
is
not
returned,
the
date
indicated
on
the
model
serial
plate
will
prevail.
COMPONENT PARTS
If
any
component
part
is
found
to
be
defective
within
*ONE
(1)
year
from
the
date
of
original
installation,
provided
said
defective
part
is
an
in-house
factory
made
piece
or
an
original
factory
approved
OEM
piece,
the
manufacturer
will
furnish
a
replacement
part
after
the
receipt
and
testing
of
the
part
claimed
to
be
defective.
THIS WARRANTY WILL NOT APPLY
1)
To
defects
or
malfunctions
resulting
from
failure
to
properly
install,
operate,
or
maintain
the
unit
in
accordance
with
the
-
ed
instructions.
2)
If
the
installation
does
not
conform
to
CSA
&/or
ETL
Standards
as
well
as
any
applicable
national
or
local
building
codes.
3)
To
any
damage
or
failure
caused
by
abuse,
accident,
fire,
floods,
freezing,
or
other
acts
of
God.
4)
To
any
damage
or
failure
caused
by
operating
the
heater
without
an
approved
pressure
&
temperature
relief
valve
having
been
installed.
5)
To
any
damage
or
failure
caused
by
operating
the
heater
with
an
empty
or
partially
empty
inner
tank
or
sediment
build-up
result
-
ing
in
dry
firing
of
the
heating
elements.
6)
To
any
damage
or
failure
caused
by
utilizing
the
heater
in
con
-
junction
with
any
other
energy
saving
device
or
other
source(s)
of
energy
not
approved
by
the
manufacturer;
or
for
other
than
use
with
potable
water
without
any
additives
such
as
salt,
chlo
-
rine,
or
chemicals
other
than
those
added
for
the
purpose
of
rendering
the
water
fit
to
drink.
7)
To
any
damage
or
failure
caused
by
the
removal
of
the
anode
&/or
by
not
assuring
that
there
is
a
working
anode
in
the
tank
at
all
times.
All
anodes
must
be
checked
at
least
once
every
two
years
&
replaced
if
necessary
8)
To
any
damages
or
failure
caused
by
having
affixed
to
the
heater
any
non-factory
made
or
factory
approved
replacement
part(s)
such
as
elements,
controls,
dip-tubes,
relief
valves,
etc...
9)
To
any
damage
caused
by
not
having
the
water
heater
installed
adjacent
to
a
free
flowing
drain
in
the
event
of
water
leakage.
10)
If
the
heater
is
operated
at
water
temperatures
exceeding
the
maximum
setting
of
the
operating
&/or
high
limit
control
or
the
heater
is
not
supplied
with
potable
water,
free
to
circulate
at
all
times.
11)
If
the
heater
has
experienced
the
effect
of
thermal
expansion
due
to
excessive
pressure
(exceeding
300PSI).
The
result
of
excessive
pressure
usually
reverses
the
bottom
of
the
inner
tank
and
can
occur
with
the
addition
of
a
pressure
reducing
valve
&/
or
a
check
valve
in
the
municipal
water
supply
system
in
a
single
family
dwelling.
12)
If
the
heater
is
installed
outside
of
Canada
or
the
United
States.
SERVICE LABOUR RESPONSIBILITY
This
warranty
does
not
cover
any
labour
expense
for
service,
remov
-
al,
or
re-installation
of
a
replacement
heater.
All
such
expenses
are
your
responsibility.
SHIPPING COSTS
If
a
water
heater
or
component
part
is
deemed
to
be
replaced,
the
manufacturer
will
pay
the
transportation
costs
of
the
replacement
unit
to
a
convenient
authorized
distributor
or
retailer
as
selected
by
us.
You
must
pay
any
local
cartage
including
the
cost
of
returning
the
replaced
item
to
the
authorized
distributor
or
retailer
from
whom
the
replacement
is
coming
from.
HOW TO MAKE A CLAIM
Any
claim
for
warranty
service
should
be
made
to
your
contractor,
wholesaler,
or
retailer
from
whom
the
water
heater
was
purchased.
In
turn,
said
contractor,
wholesaler,
or
retailer
will
contact
the
manu
-
facturer
from
whom
they
purchased
the
heater.
If
this
procedure
cannot
be
followed,
contact
any
other
local
contractor,
wholesaler,
or
retailer
handling
our
water
heaters.
Also,
for
warranty
information
you
may
call
the
manufacturer’s
customer
service
department
at
(514)
645-8893
or
1-800-363-9354,
ext.
240.
We
suggest
that
prior
to
calling
the
factory,
that
you
make
sure
to
have
the
model
number
&
serial
number
that
is
to
be
found
on
the
outside
casing
of
the
heater.
Proof
of
purchase
showing
the
date,
name,
and
place
of
the
business
from
whom
the
water
heater
was
purchased
is
essential
to
settle
any
warranty
claim
dispute
over
the
length
of
the
period
of
installation.
If
an
exact
replacement
is
not
available,
a
current
model
water
heater
or
component
part
with
comparable
operating
features
will
be
provided
by
the
manufacturer.
If
government
regulations
or
industry
standards
require
the
replacement
model
water
heater
or
compo
-
nent
part
to
have
features
not
found
on
the
defective
model
water
heater
or
component
part,
you
will
be
charged
the
difference
in
price
associated
with
these
required
features.
If
you
pay
the
difference
in
price
for
these
required
features,
you
will
receive
a
complete
new
Standard
Basic
Limited
Warranty
for
the
replacement
water
heater.
MISCELLANEOUS
No
one
is
authorized
to
make
any
other
warranties
on
the
manu
-
facturer’s
behalf.
Any
implied
warranties
of
any
nature
offered
by
a
third
party
other
than
what
is
stated
in
this
Standard
Basic
Limited
Warranty
will
not
be
honoured.
No
claims
for
incidental
or
consequential
damages
(including
damages
from
leakage)
will
be
accepted.
If
you
do
not
return
the
warranty
card,
a
proof
of
purchase
showing
the
name,
date,
and
location
of
the
original
source
of
pur
-
chase
is
a
necessity
to
process
a
warranty
claim.
Failure
to
produce
this
documentation
will
result
in
the
lesser
or
the
warranty
periods
being
offered.
In
order
to
avoid
any
confusion
&/or
disputes,
we
sug
-
gest
that
the
warranty
card
be
completed
and
mailed
back
no
later
than
forty-five
(45)
days
after
installation.
EXTENDED WARRANTIES
For
information
on
some
premium
quality
residential
gas
&
electric
water
heaters,
contact
your
local
licensed
plumber,
or
look
for
them
at
selected
retailers.
