17
Customer Service
Troubleshooting T
ips
Operating Instructions
Safety Instructions
Installation Instructions
Before you call for service…
WATER
Possible Causes
What To Do
Water leaks
Fill hoses or drain hose is
•
Make sure hose connections are tight at washer and
improperly connected
faucets and make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Constant water pressure
•
Tighten hoses at the faucets and turn the water off
to the fill hoses at the
after each use.
water source
•
Check condition of the fill hoses; they may need
replacement after 5 years.
Oversudsing
•
Use less detergent or low sudsing detergent.
Too many suds
Type of detergent
•
Switch to a low sudsing detergent and follow
instructions on package.
Very soft water
•
Try less detergent.
Water won’t drain
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
•
Top of drain outlet should be less than 8 ft. (2.5 m)
above floor.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Water temperature
Control is not set properly
•
Check water temperature control and adjust.
is incorrect
Water supply is improperly
•
Make sure hoses are connected to correct faucets.
connected
Water valve screens are
•
Turn off the water source and remove the water connection
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
House water heater is
•
Make sure house water heater is delivering water
not set properly
at 120°F.–140°F.(48°C.–60°C.).
Water does not enter
Water supply is turned off
•
Turn on both hot and cold faucets fully.
washer or enters slowly
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
