Safety Infor
mation
Operating Instr
uctions
Tr
oubleshooting T
ips
Customer Ser
vice
18
Troubleshooting Tips
Save time and money! Review the charts on the following pages
first and you may not need to call for service.
Problem
Possible Causes
What To Do
Sounds you might
Running water from
•
This is normal.
hear
the unit to a drain.
Water has air bubbles
Air in system after
•
Will go away after it
and is cloudy
installation.
runs for a while.
Amber “FILTER” light
Six months, or 900
•
Replace the prefilter,
on the faucet base
gallons of product water
postfilter, and batteries in
is flashing
usage has occurred. This
the electronic box.
is the maximum life of
the prefilter and postfilter.
Amber “RO” light
The Reverse Osmosis
•
Replace the Reverse
flashing. Note:
membrane is no
Osmosis membrane
Disregard initial or
longer removing the
cartridge, flow
occasional short periods
required amount of
control and screen.
of this flashing light.
total dissolved solids.
Water supply to the
•
Increase water pressure,
Reverse Osmosis
precondition the water,
system not within
etc., as needed to conform
specifications.
before doing maintenance
on the Reverse Osmosis
system.
Reverse Osmosis
•
Replace the Reverse
membrane cartridge
Osmosis membrane
expended.
cartridge, flow control,
screen, prefilter,
postfilter and batteries
in the electronic box.
Indicator lights on faucet
Faucet base lead wire not
•
Connect
base not working
connected to electronic
box lead wire.
Battery pack not connected
•
Connect
to electronic box.
Batteries installed
•
Observe orientation
incorrectly or expended.
markings on the holder
and install correctly.
Replace batteries if old.
Lead wires are damaged.
•
Inspect and repair as
needed.
Before you call for service…
