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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Burners do not light
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• Make sure electrical plug is plugged into a live, properly
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grounded
outlet.
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• See the Installation Instructions section.
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• See Sealed Burner Modules in the Care and cleaning
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of the cooktop section.
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• Use a small sewing needle or paper clip to unplug.
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Burners have yellow or
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yellow-tipped flames or
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flames lift off the port
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A–Yellow flames
B–Yellow tips on
C–Soft blue flames
Call for service
outer cones
Normal for natural
Normal for LP gas gas
• If burner flame looks like
A,
call for service. Normal
burner flames should look like
B
or
C
depending on
the type of gas.
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The grill burner will show orange flames from
grease
drippings.
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•
See
Care
and cleaning of the cooktop section.
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Burner flames make
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• A “cold” burner ignited in the
HI
setting may have
excessive noise
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some flame “roar” or “lifting.” This should dissipate
after 4 to 5 minutes.
Burner flames pulled
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• This is normal. If cooking performance is affected,
toward vent grille
change fan to a lower fan speed setting.
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