Troubleshooting Tips
Review the charts on the following pages first and you may not
need to call for service.
Problem
Possible Causes
What To Do
Water feels slippery
Absence of hardness
•
This is normal.
after installation of
minerals
water softening system
Water softening system
Water softening system
•
Does not use much salt
not using any salt
is a “demand” unit
to regenerate—very
efficient.
Possible salt bridge
•
See the
Care and Cleaning
section.
Possible plugged nozzle
•
See the
Care and Cleaning
and venturi
section.
Water is blue color
Acidic water in
•
Have the water tested
after water softening
copper plumbing
at once.
system was installed
WARNING:
Do not drink the water until
problem has been corrected.
Water softening system
Meter turbine stuck
•
Call for service.
not regenerating
Sensor wire corroded
•
Call for service.
Faceplate defective
•
Call for service.
No power to unit
•
Check the circuit breaker
or fuses.
Cloudiness on
Combination of soft
•
This is called
etching
and
glassware
water and too much
is permanent. To prevent
(automatic
detergent
this from happening, use
dishwashers)
less detergent if you have
soft water. Wash glassware
in the shortest cycle that
will get them clean.
Salty tasting water
Insufficient backwash
•
Increase backwash time.
after installation
and rinse time
See the
Service:
Regeneration and Heavy Duty
Backwash
section.
Low water pressure
•
Check pressure; should be
minimum 20 psi.
Restricted drain hose
•
Clean and reconnect hose.
Safety Infor
mation
Operating Instr
uctions
Tr
oubleshooting T
ips
Customer Ser
vice
Before you call for service…
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