GE PNSF31Z01, Owner'S Manual

Page: 20 / 28

Troubleshooting Tips
Safety Infor
mation
Operating Instr
uctions
Tr
oubleshooting T
ips
Customer Ser
vice
Before you call for service…
20
Problem Possible Causes What To Do
No soft water
Faucet or fixture where
•
To conserve salt, the installer
sample was taken not
may have isolated some fixtures
plumbed to soft water.
(outside faucets, toilets, etc.)
NOTE: Be sure sample is
from soft water. From the outlet
from a faucet that does not
of the water softening system,
mix soft and hard water. For
trace the water flow path, in
example, a single lever
house plumbing. If soft water
kitchen faucet, if the cold
is not directed to a faucet or
side is plumbed to hard water
fixture where wanted, consult
a plumber.
No salt in the brine tank •
Check for a salt bridge or, if the
or salt bridged
tank is empty, refill with
recommended salt. Press (for
3 seconds) the
TOUCH
or
HOLD
button to start an immediate
regeneration and restore soft
water supply.
Transformer unplugged •
Check for a loss of electrical
at wall outlet or power
power to the water softening
cable to water softening
system due to any of these
system not connected
conditions and correct as
needed. With the power supply
Fuse blown or circuit
restored, observe the face plate
breaker popped on circuit
time display and read
Program
to electrical outlet Memory
section.
Electrical outlet on NOTE: The electrical outlet for the
a circuit that can be
water softening system should be
switched off continuously live so it cannot be
switched off.
Manual bypass valve in •
Be sure the bypass valve stem
bypass position
is positioned properly. Observe
instruction on the decal at the
end of the stem.
Valve drain hose pinched, •
Any restriction in this drain hose
plugged, elevated too high
may prevent proper operation of
or otherwise restricted
the nozzle and venturi and
reduce or prevent brine draw
during regenerations.