30
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Oven will not start
A fuse in your home may be
•
Replace fuse or reset circuit breaker.
blown or the circuit breaker
tripped.
Power surge.
•
Unplug the microwave oven, then plug it back in.
Plug not fully inserted into wall
•
Make sure the 3-prong plug on the oven is fully inserted
outlet.
into wall outlet.
Door not securely closed.
•
Open the door and close securely.
Control panel lighted,
Door not securely closed.
•
Open the door and close securely.
yet oven will not start
START/PAUSE
button not pressed
•
Press
START/PAUSE.
after entering cooking selection.
Another selection entered
•
Press
CLEAR/OFF.
already in oven and
CLEAR/OFF
button not pressed to cancel it.
Cooking time not entered after
•
Make sure you have entered cooking time after pressing
pressing
TIME COOK.
TIME COOK.
CLEAR/OFF
was pressed
•
Reset cooking program and press
START/PAUSE.
accidentally.
Food weight not entered after
•
Make sure you have entered food weight after selecting
selecting
AUTO DEFROST
or
AUTO DEFROST
or
FAST DEFROST.
FAST DEFROST.
Food type not entered after
•
Make sure you have entered a food type.
pressing
AUTO COOK.
CONTROL LOCKED
The control has been locked.
•
Press and hold
CLEAR/OFF
for about 3 seconds
appears on display
to unlock the control.
OVEN TOO HOT FOR
One of the sensor cooking
•
These features will not operate when the oven is hot.
SENSOR COOKING---
buttons was pressed when the
The oven will automatically change to cook by time
USING ALTERNATE
temperature inside the oven
(follow the directions in the display) or once the oven is
METHOD appears
was greater than 200°F.
cool enough, the sensor features will function normally.
on display
Floor of the oven is warm
The cooktop light is located
•
This is normal.
even when the oven has
below the oven floor. When
not been used
light is on, the heat it produces
may make the oven floor get warm.
You hear an unusual
You have tried to change
•
Many of the oven’s features are preset and
low-tone beep
the power level when it is
cannot be changed.
not allowed.
Oven emits a smoky odor
Oils on the stainless steel cavity
•
This is normal.
and gray smoke after
are burning off after using the
using the Bake feature
Bake feature the first few times.
Before you call for service…
Consumer Support
Tr
oubleshooting T
ips
Care and Cleaning
Operating Instructions
Safety Instructions
