Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on these pages
first and you may not need to call for service.
Problem
Possible Causes
What To Do
Burners have yellow or
The combustion quality of
Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be
flames are normal. If burner flames look like
A
, call for
determined
visually.
service. Normal burner flames should look like
B
or
C
,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames
B–Yellow tips
C–Soft blue flames
Call for service
on outer cones Normal for natural
Normal for LP gas gas
Control knobs
Knob isn’t pushed down.
To turn from the
OFF
position, push the knob down
will not turn
and then turn.
Burners do
Plug on cooktop is not
Make sure electrical plug is plugged into a live, properly
not light
completely inserted in the
grounded outlet.
electrical
outlet.
Gas supply not connected
See the
Installation Instructions
that came with your
or turned on.
cooktop.
A fuse in your home may be
Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Burner parts not replaced
See the
Care and cleaning of the cooktop
section.
correctly.
The electrodes under the
See the
Care and cleaning of the cooktop
section.
burners are soiled.
The white ceramic electrodes
See the
Care and cleaning of the cooktop
section.
are not securely seated under
the
burners.
Cooktop is locked.
Unlock the cooktop. See the
Using the cooktop
burners
section.
The igniter hole (on some
See the
Care and cleaning of the cooktop
section.
models) is plugged.
Ticking sound of spark
Control knob is still
Turn the knob out of the
LITE
position to the desired setting.
igniter persists after
in
the
LITE
position.
Turn the burner off and relight. If ticking is still present,
burner lights
call for service.
Burner flames very
Improper air to gas ratio.
If cooktop is connected to LP gas, check all steps
large or yellow
in the Installation Instructions that came with
your
cooktop.
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