Consumer Support
Tr
oubleshooting T
ips
Care and Cleaning
Operating Instructions
Safety Instructions
Before You Call For Service…
Problem
Possible Causes
What To Do
Storage drawer
Power cord may be
•
Reposition the drawer and power cord. See the
won’t close
obstructing drawer
Storage Drawer Removal
instructions in the
Care and
in the lower back
cleaning of your range
section.
of the range.
Rear drawer support is
•
Reposition the drawer. See the
Storage Drawer
on top of the guide rail.
Removal
instructions in the
Care and cleaning of your
range
section.
Oven will not self-clean
The oven temperature is
•
Allow the oven to cool to room temperature and
too high to set a self-clean
reset the controls.
operation.
Oven controls improperly set.
•
See the
Using the self-cleaning oven
section.
Oven door is not in the
•
Make sure you move the door latch handle all the
locked position.
way to the right.
“Crackling” or
This is the sound of the
•
This is normal.
“popping” sound
metal heating and cooling
during both the cooking
and cleaning functions.
Excessive smoking
Excessive soil.
•
Press the
CLEAR/OFF
pad. Open the windows
during a clean cycle
to rid the room of smoke. Wait until the light
on the
SELF CLEAN
pad goes off. Wipe up the excess
soil and reset the clean cycle.
Oven door will not
Oven too hot.
•
Allow the oven to cool below locking temperature.
unlock
Oven not clean after
Oven controls not properly set.
•
See the
Using the self-cleaning oven
section.
a clean cycle
Oven was heavily soiled.
•
Clean up heavy spillovers before starting the clean
cycle. Heavily soiled ovens may need to self-clean
again or for a longer period of time.
Drawer does not slide
The drawer is out of
•
Fully extend the drawer and push it all the way in.
smoothly or drags
alignment.
See the
Care and cleaning of the range
section.
Drawer is over-loaded or load
•
Reduce weight. Redistribute drawer contents.
is unbalanced.
Lower oven drawer will
A fuse in your home may be
•
Replace the fuse or reset the circuit breaker.
not work
blown or the circuit breaker
tripped.
Controls improperly set.
•
See the
Lower oven drawer
section.
Excessive condensation
Liquid in drawer.
•
Remove liquid.
in the drawer
Uncovered foods.
•
Cover food with lid or aluminum foil.
Temperature setting too high.
•
Reduce temperature setting.
Food dries out in the
Moisture escaping.
•
Cover food with lid or aluminum foil.
lower oven drawer
Drawer not fully closed.
•
Push drawer in until latch engages.
Troubleshooting Tips
30
