49-80691-1
25
TROUBLESHOOTING TIPS
Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Improper cookware being used.
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surface unit selected.
In some areas, the power
(voltage) may be low.
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Coil surface units do not
work properly
The surface units are not
plugged in solidly.
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is plugged completely into the receptacle.
The surface unit controls
improperly set.
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you are using.
The drip pans are not set
securely in the cooktop.
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the recess in the cooktop and that the opening in the pan
lines up with the receptacle.
Surface units do not
work properly
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
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you are using.
Surface unit stops
glowing when turned to
a lower setting
The unit is still on and hot.
This is normal.
Scratches (may appear
as cracks) on cooktop
glass surface
Incorrect cleaning methods
being used.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been
slid across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned
before next use.
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Hot surface on a model with a
light-colored cooktop.
This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
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Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the
cooktop.
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Frequent cycling off and
on of surface units
Improper cookware being used.
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My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different
cooking system from your old
oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference.
NOTE:
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Food does not bake
properly
Oven controls improperly set.
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Rack position is incorrect or
rack is not level.
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Incorrect cookware or cookware
of improper size being used.
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Oven temperature needs
adjustment.
See the Special Features section.
Ingredient substitution
Substituting ingredients can change the recipe outcome.
