Appendix E — Warranty information and return procedures
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75
• Order that is not to exceed $500.00 or 30% of the replace-
ment cost, whichever is higher. If repair costs exceed this
amount, the customer will be quoted costs before the work is
done.
• Order to cover cost of test and evaluation only. Amount based
on type of equipment returned. GE General Eastern will eval-
uate but not repair the unit, and call the customer to discuss
the evaluation and quote the cost of repair or replacement.
GE General Eastern recommends the open order or the dollar- or
percentage-limited order. Either of these will expedite repairs and
reduce costs.
4. After receiving a Return Authorization number, the equip-
ment must be returned freight PREPAID.
5. GE General Eastern reserves the right to apply a minimum
service charge in cases where an instrument is returned for
repairs or recalibration but does not require service.
Returning equipment without a Return Authorization number and
Purchase Order significantly delays turnaround time and incurs
additional costs. To expedite repairs and reduce costs, please follow
the above instructions.
GE General Eastern guarantees N.I.S.T. traceability and opera-
tion within stated specifications. However, claims regarding accu-
racy or traceability will be covered under warranty only when
verified at GE General Eastern, or by a fully independent testing
Iaboratory Examples of independent labs are: National Institute of
Standards and Technology in the U.S., the National Physical Lab-
oratory (NPL) in the U.K.
