10
49-6000061
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Water contains tiny black particles
New filter canisters contain
activated carbon.
• Turn on the filtered water faucet and allow to run for 6
gallons (or 10 minutes) to flush out any harmless carbon fines
that may be present.
Water has air bubbles and is
cloudy
Air in system after
installation.
• Will go away after water runs for a while.
Indicator light on the control valve
is flashing
Six months usage has
occurred. This is the
maximum life of the filter
canisters.
• If double flash, replace filters.
• If single fading flash, replace filters and batteries.
Indicator light on the control valve
is not blinking
Normal operation.
• Does not blink until 6 months of operation has passed.
• Normally the light is not on. The light blinks every 20
seconds to indicate a filter change is needed. This occurs
about every 6 months.
Battery may need to be
replaced.
• Replace battery and press reset button for 5 seconds.
Indicator will light to indicate proper installation and operation.
Timer is reset for 6 months.
Indicator light on the control valve
is not working when new battery is
installed
Battery may have been
installed incorrectly or wire
not connected.
• Observe battery orientation markings on the holder.
• Ensure wire is connected from control valve to timer box.
• Press reset button for 5 seconds to reset timer, indicator will
light and timer is reset for 6 months..
Chlorine taste and odor in the
product water
The filter canisters are no
longer reducing chlorine
taste and odor from the
water supply.
• Replace the filter canisters.
Water dispenses very slowly
The filters have been
installed for too long.
• A six-month change-out period is recommended. Replace
both filter canisters.
The filter canisters have
become clogged.
• High sediment levels can cause premature clogging.
Replace both filter canisters.
Filter not installed fully
• Ensure filter is fully installed, label should be centered and
facing forward.
Fittings are leaking
Tubing may not be installed
properly.
• Fully follow the installation instructions and be sure the
tubing is free of nicks, burrs, etc., and is installed to the
proper depth.
No water dispensing from system
Filter canisters not fully
installed.
• Fully follow the filter replacement instructions.
If you are still having trouble, please visit www.GEAppliances.com/ge/service-and-support/contact.htm
or call us at 800.626.2005.
