Problem
Possible Causes
What To Do
Water dispenser is noisy
Water dispenser is uneven.
•
Make sure the water is installed on a level floor or counter
strong enough to support it when fully loaded.
Bottle making a gurgling noise
•
This is normal.
as water fills the tanks.
Hot water boiling sound.
•
This is normal.
Dispenser or water bottle shakes
•
This is normal.
when the cooling system cycles off.
Particles floating in
Water has high mineral content.
•
Find a water source with lower hardness.
water
Foul odor in air around
Hot water tank is empty or not
•
Press the hot dispenser button until water flows to remove
dispenser
completely full.
air from the hot tank.
Chiller does not operate
Chiller is not on.
•
Turn the Cold (Blue) power switch on.
(chiller models only)
Water dispenser is unplugged.
•
Push the plug completely into the outlet.
The fuse is blown/circuit
•
Replace fuse or reset the breaker.
breaker is tripped.
Vibration or rattling
Water dispenser is on
•
Use shims to level the unit.
(slight vibration
an uneven surface.
is normal)
Compressor/motor
Often occurs when
•
This is normal.
operates (blue light on)
large amounts of food
for long periods or cycles
are placed in cooler.
(chiller models only)
Door left open.
•
Check to see if package is holding door open.
Hot weather or frequent
•
This is normal.
door openings.
Compressor/motor
Normal when unit
•
Wait 24 hours for the unit to completely cool down.
operates (blue light on)
is first plugged in.
for long periods or cycles
Not enough clearance
•
Make sure there is enough air circulation around
(all models)
from the wall.
the unit.
Water system overfilled.
•
Dispense water from the cold faucet until air is released
into the bottle.
Chiller compartment too
Door left open.
•
Check to see if package is holding door open.
warm (chiller models only)
Compartment/cold water
Low ambient temperature.
•
Place units in room temperature environment.
too cold/frozen
Chiller compartment has
Foods transmitting odor
•
Foods with strong odors should be tightly wrapped.
odor (chiller models only)
to chiller.
•
Keep an open box of baking soda in the unit;
replace every three months.
Interior needs cleaning.
•
See
Care and cleaning
.
Moisture forms on outside
Not unusual during
•
Wipe surface dry.
of chiller compartment
periods of high humidity
•
Operate unit in temperature- and humidity-controlled
(chiller models only)
and/or temperature.
location.
• Place unit in tray to contain moisture accumulation.
Moisture collects inside
Too frequent or too long
•
Minimize time door is open.
chiller compartment
door openings.
•
Wipe surface dry.
(in humid weather, air
•
Empty internal drip tray.
carries moisture into
•
Operate unit in temperature- and humidity-controlled
chiller compartment when
location.
door is opened) (chiller
• Place unit in tray to contain moisture accumulation.
models only)
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