GE GTW485ASJWS, Owner'S Manual & Installation Instructions, Page: 22 / 56

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TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Washer spins
and pauses at the
beginning of cycles This is normal The washer is sensing the load.
Washer pauses
during wash cycle The Soak Option was
chosen This is normal. The washer alternates between agitate and soak
during these cycles to get your clothes cleaner with less wear.
This is normal Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Residual powder
in dispenser
or clogging of
dispensers (on
some models) Wash water too cold
or low home water
pressure Select a warmer wash temperature if possible to improve
dissolving of detergent or use liquid detergent. Make sure siphon
caps are free of debris and fully pressed into position. Remove
and clean tray if clogging occurs.
Laundry additives
dispensing too soon
(Dispensers on
some models) Overfilling of dispensers Do not overfill or add water to dispenser. Select Deep Rinse
option when using fabric softener.
Washer pauses
during spin cycle This is normal The washer may pause during the spin cycle to remove soapy
water more efficiently.
Washer won’t
operate Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned
off Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up Close lid and press Start .
Circuit breaker/fuse is
tripped/blown Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have a separate outlet.
Electronics need to be
reset Unplug washer, wait 2 minutes, plug back in and press Start .
Start was not pressed Press Start .
Detergent packets
not dissolving Laundry detergent
packet placed in
dispenser Laundry detergent packets should not be used in the
dispensers. They should only be added directly to the wash
basket following the manufacturer’s directions.
Unexplained time
and/or
settings
changes
Changing options (on
some models) This is normal. Several options will change other options to
maximize washer performance.
Basket seems loose Basket moves or rotates
freely Washer basket does not have a traditional brake. Washer basket
will move freely. This is normal.
Agitator seems
loose Agitator top moves/has
side-to-side movement Agitator top is designed to be flexible to allow for care of large
bulky items such as comforters; this is normal.
Colored spots Incorrect use of fabric
softener Check fabric softener package for instructions and follow
directions for using dispenser.
Make sure you have selected the
Deep Rinse option.
Pretreat stain and rewash using Speed Wash cycle before drying.
Dye transfer Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes Detergent amount Be sure to follow detergent manufacturer’s directions.
Hard water Use a water conditioner or install a water softener.
Water is not hot enough Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Washer is overloaded Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside of
the basket.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.