Before you call for service…
23
Troubleshooting Tips
Save time and money! Review the chart on this
page first and you may not need to call for service.
Problem
Possible Causes
What To Do
Water feels slippery
Absence of hardness
•
This is normal.
after installation of
minerals
water softening system
Water softening system
Water softening system
•
Does not use much salt to regenerate—very efficient.
not using any salt
is a “demand” unit
Possible salt bridge
•
See the
Care and Cleaning
section.
Possible plugged nozzle and venturi
•
See the
Care and Cleaning
section.
Water is blue color
Acidic water in copper plumbing
•
Have the water tested at once.
after water softening
system was installed
WARNING: Do not drink the water until problem has
been corrected.
Water softening system
Meter turbine stuck
•
Call for service.
not regenerating
Sensor wire corroded
•
Call for service.
No power to unit
•
Check the circuit breaker or fuses.
Mechanical defect
•
Call for service.
Cloudiness on glassware
Combination of soft
•
This is called
etching
and is permanent. To prevent
(automatic
water and too much
this from happening, use less detergent if you have
dishwashers)
detergent
soft water. Wash glassware in the shortest cycle that
will get them clean.
Salty tasting water
Insufficient backwash
•
Increase backwash time. See the
Service: Regeneration
after installation
and rinse time
and Heavy Duty Backwash
section.
Low water pressure
•
Check pressure; should be minimum 20 psi.
Restricted drain hose
•
Clean and reconnect hose.
Resin beads showing
Cracked distributor
•
Call for service.
up in drinking water
and sink
Sounds you might hear
Running water from the
•
This is normal.
unit into a drain
Water has air bubbles
Air in system after
•
Will go away after it runs for a while.
and is cloudy
installation
Customer Service
Troubleshooting T
ips
Installation Instructions
Safety Instructions
Operating Instructions
