49-60769 Rev. 4
15
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
Problem
Possible Causes
What to Do
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maker (if installed).
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position but the water supply to the
refrigerator has not been connected.
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will damage the water valve.
No ice cube production (if ice maker
is installed).
Supply line or shutoff valve is
clogged.
Call a plumber.
Refrigerator has odor.
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refrigerator.
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tightly wrapped.
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months.
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See Care and Cleaning section.
Moisture forms on outside of
refrigerator.
Not unusual during periods of high
humidity.
Wipe surface dry.
Moisture collects inside (in humid
weather, air carries moisture into
refrigerator when doors are opened)
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refrigerator, you may on occasion
experience fog or small amounts
of moisture in the refrigerator
compartment.
This is normal and may come and
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environmental conditions change.
Wipe dry with a paper towel if desired.
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No power at the outlet.
Replace fuse or reset the breaker.
Light bulb is burned out.
See Care and Cleaning section.
Hot air from the bottom of the
refrigerator
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refrigeration process, it is normal
that heat be expelled in the area
under the refrigerator. Some floor
coverings are sensitive and will
discolor at these normal and safe
temperatures.
This is normal.
Refrigerator never shuts off but the
temperatures are ok.
Adaptive defrost keeps compressor
running during door openings.
This is normal. The refrigerator will
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for 2 hours.
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or folding over.
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gasket.
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Leveling legs need adjusting.
See Rollers and Leveling Legs in the
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refrigerator door is closed.
This is normal if the door closes
after it pops open.
This indicates that there is a good
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door does not automatically close after
popping open, then see
Door does
not close by itself
, above.
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back of the refrigerator.
Move food away from the air vent.
Refrigerator control is set too cold.
Move the refrigerator control to a
warmer temperature.
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Handle needs to be adjusted.
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