GE GFQ14ESSNWW, Owner'S Manual & Installation Instructions

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49-3000230 Rev 6
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Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Door unlocks
or press Start
and machine
doesn’t operate
This is normal Front-load machines start up differently than top-load machines,
and it takes several seconds to check the system. The door will
lock and unlock.
Incorrect operation Simply open and close the door firmly; then press Start .
Water does not
enter unit or
enters slowly
Automatic self system
checks
After Start is pressed, the unit does several system checks.
Water will flow several seconds after Start is pressed.
Water valve screens are
stopped up
Turn off the water source and remove the water connection
hoses from the upper back of the unit. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
Inlet hose screen washers
are stopped up
Turn off the water source and remove the inlet hoses from
the wall faucets. Use a brush or toothpick to clean the screen
washers in the end of the hoses. Reconnect the hoses and
turn the water back on.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter .
Fill hoses may be kinked Check that fill hoses are not kinked or clogged.
Water supply is turned off Turn on both hot and cold faucets fully.
Energy efficiency This is an energy-efficient unit. As a result, the temperature
settings for this unit may be different than for a non-energy-
efficient unit.
Insufficient water supply Make sure that the water supply is turned on. Make sure that
the water faucets are turned to their completely open position.
The door is open The door must be closed for all cycle operations. If the door is
opened during operation, all functions will stop, including water
filling.
Incorrect fill hose connection Make sure that the fill hoses connect the hot water supply to
the hot inlet on the unit and the cold water supply to the cold
inlet on the unit (hot to hot, cold to cold).
Wrinkling Improper sorting Avoid mixing heavy items (like work clothes) with light items
(like blouses).
Overloading Load your unit so clothes have enough room to move freely.
For best drying results, load the unit 2/3 full.
Incorrect wash cycle Match cycle selection to the type of fabric you arewashing
(especially for easy care loads).
Repeated washing in water
that is too hot
Wash in warm or cold water.
Grayed or
yellowed
clothes
Not enough detergent Use correct amount of detergent.
Not using HE (high
efficiency) detergent
Use only HE detergent.
Hard water Use hottest water safe for fabric.
Use a water conditioner like Calgon brand or install a water
softener.
Water is not hot enough Make sure water heater is delivering water at 120°–140°F
(48°–60°C).
Detergent is not dissolving Try a liquid HE detergent.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.