GE GFQ14ESSNWW, Owner'S Manual & Installation Instructions

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49-3000230 Rev 6
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Incomplete cycle or
timer not advancing
Automatic load
redistribution
Timer stops at 1 minute; machine has redistributed the load once or
twice. This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter .
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure unit is not sitting on
it.
Household drain may be
clogged
Check household plumbing. You may need to call a
plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
Loud or unusual
noise; vibration or
shaking
Cabinet moving Unit is designed to move 1/4” to reduce forces transmitted
to the floor. This movement is normal.
All rubber leveling legs are
not firmly touching the floor
Push and pull on the back right and then back left of your
unit to check if it is level. If the unit is uneven, adjust the
rubber leveling legs so they are all firmly touching the
floor and locked in place.
Unbalanced load Pause unit, open door and manually redistribute load. To
check machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter .
No power/unit not
working or dead
Unit is unplugged Make sure cord is plugged securely into a working outlet.
This is normal. Control
panel is “asleep”.
Press the Power button to “wake up” the display.
Unit was accidentally paused
when starting Delay Dry
If the light on the Start/Pause button is flashing, the unit is
paused. Press Start/Pause button to restart the countdown.
Water supply is turned off Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Unit should have separate outlet.
Automatic self system
checks
First time the unit is plugged in, automatic checks occur. It
may take up to 20 seconds before you can use your unit.
This is normal operation.
Snags, holes, tears,
rips or excessive
wear
Pens, pencils, nails, screws
or other objects left in
pockets
Remove loose items from pockets.
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
Fasten snaps, hooks, buttons and zippers.
Control time wrong
or changes
This is normal During spin the unit may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase
or jump.
Not enough water This is normal Horizontal machines do not require the tub to fill with
water like top-load machines.
Unit pauses or has
to be restarted, or its
door is locked and
will not open
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter .