Customer Service
Troubleshooting T
ips
Installation Instructions
Care and Cleaning
Operating Instructions
Safety Instructions
12
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem
Possible Causes
What To Do
Air conditioner
The air conditioner
•
Make sure the air conditioner plug is pushed
does not start
is unplugged.
completely into the outlet.
The fuse is blown/circuit
•
Check the house fuse/circuit breaker box and replace
breaker is tripped.
the fuse or reset the breaker.
Power failure.
•
If power failure occurs, turn the mode control to
OFF.
When power is restored, wait 3 minutes to restart the
air conditioner to prevent tripping of the compressor
overload.
Air conditioner does
Airflow is restricted.
•
Make sure there are no curtains, blinds or furniture
not cool as it should
blocking the front of the air conditioner.
The temp control may
•
Turn the knob to a higher number. The highest
not be set high enough.
setting provides maximum cooling.
The air filter is dirty.
•
Clean the filter at least every 30 days. See the
Care and
cleaning of the air conditioner
section.
The room may have
•
When the air conditioner is first turned on you need
been hot.
to allow time for the room to cool down.
Cold air is escaping.
•
Check for open furnace floor registers and cold
air returns.
Cooling coils have iced up.
•
See “Air conditioner freezing up” below.
Air conditioner
Ice blocks the air flow and
•
Set the mode control at
FAN
or
HIGH COOL
with the
freezing up
stops the air conditioner
temp at
1
or
2.
from cooling the room.
Normal Operating Sounds
■
You may hear a pinging noise caused by
water being picked up and thrown
against the condenser on rainy days or
when the humidity is high. This design
feature helps remove moisture and
improve efficiency.
■
You may hear the thermostat click when
the compressor cycles on and off.
■
Water will collect in the base pan
during high humidity or on rainy days.
The water may overflow and drip from
the outdoor side of the unit.
■
The fan may run even when the
compressor is not.
