NX-592E-GSM Wireless Gateway
Installation Manual
4
Before installation
Before installing any Wireless Gateway, you must:
•
Create the Alarm.com customer account prior to installing the Wireless Gateway.
•
to become a registered Alarm.com dealer/installer.
Create the account at least 24 hours before installation to ensure that the wireless module is activated properly
on the wireless network.
Create a new account
To create a new account, do the following:
1. Open a web browser and enter the Alarm.com dealer website URL:
https://www.alarm.com/dealer
2. Enter your dealer login and password and press
Go
.
3. Go to the
Coverage/FAQ
page to check wireless coverage at the install location. If the location has full
coverage, proceed with the next steps. If coverage is uncertain, you may contact Alarm.com for more
details.
4. Click the
Customers
link on the menu bar. Then click
Create Customer
.
5. Enter the required customer information
6. Ensure the customer e-mail address is entered correctly. Alarm.com sends a confirmation message, and
a list of account changes, to the customer via e-mail.
7. Click
Next
.
Step Two, Create Customer’s Login
will appear. Follow the directions as stated. You may
click on
Automatically Generate Login
to have a login assigned to you.
8. Click
Next
.
Step Three, System Location
will appear. If the system is installed at the address provided
at
Step One Customer Information
, click
Yes
. If the system is installed at an address different from the
one provided in
Step One Customer Information
, click
No
and enter the correct address and time zone
where the system is to be installed. It is important that you enter the correct system location address at
this step.
9. Click
Next
.
Step Four Panel Information
will appear. In the
Modem Serial #
dialog box, enter the
10-character ID found on the gateway you purchased. If you are unable to proceed with the modem
serial number, contact Alarm.com.
10. Select
NX
in the
Panel Type
list box.
11. Click
Next
. The
Confirmation
screen will appear. Review the customer information. If you need to
change any of the information, click the
Edit
link next to the field you want to update.
CAUTION:
The website will issue a warning about the number of zones attached to the panel. Unlike Concord and Simon,
the Alarm.com gateway cannot learn the number of zones from the panel. By default, the gateway will assume that
eight zones are installed. If the number of zones is different, you will have to send a command to the panel later via the
Customer Support page of the Dealer website.
