TROUBLESHOOTING OVERVIEW:
SYMPTOM
OR STATE
LIKELY
CAUSE
REMEDY
OR CORRECTION
Yellow lever on system is in
“Emergency By-Pass” position.
Consult previous shift log. Verify Service has been called.
Minor Leak around system.
Filter seals need replacement.
Call for service.
Major leak or flooding.
Place unit in bypass and call for service immediately.
Less than 35 psi reading on the
“System Delivery” Gauge.
No electrical power or insufficient City
Water Pressure to system.
Perform Steps 2 through 4.
Coffee Urn short batching or
“System Delivery” Gauge reads less
than 35 psi.
Filters plugged and need replacement.
Call for service (If above 35 psi, problem
may be with POU equipment).
System INLET Gauge reads 0 psi.
Check water supplied to location
Verify City Feed is open; still having
issues. Call for Plumber.
TDS levels do not stay at factory
levels
Too High TDS
Too Low TDS
Call for Service.
Out of Formula. Replace Formula by calling
GC Water 805.484.1589.
TROUBLESHOOTING GUIDE
Step by step troubleshooting guide is designed for the store operator to avoid unnecessary service calls and expenses. Do
not hesitate to call for Technical Support if using this guide fails to fix the problem.
Please have the results of these step by step
checks ready before you call. Often the symptom or problem is not with the system itself, but with the power to the building or
city water pressure to the system. If no water is available to one POU (espresso or brewer) this is a sure sign the problem is not
with the system, but rather with the equipment the system supplies. Do not operate espresso machine or brew coffee during
troubleshooting procedures, equipment damage may result.
Y-STEP INSTRUCTIONS:
1. Check the system pressure gauge reading. If the pressure reading is normal, (35-60 psi), then there is no immediate problem
with the system. If the pressure moves below 35 psi or is at 0 psi, this means the city water pressure to system is too low
or the electric and/or water is turned off to system. See step 2.
2. Verify if power monitor is on. Check the system digital monitor to see if it is turned on. If not, push in the green button. If
the system now has electrical power, go to Step 3. If not, check to see if yellow switch is on; if not, or you had to plug in the
system, reset store electrical circuit breaker. Once power is returned, see step 3.
3. Check that water to the building is running by turning on a sink faucet. If water is running, check all water valves to the system
are turned on fully. If both steps show water is on and available to system, see step 4. If water to the system was not available
and is now restored to the system, wait 5 minutes for delivery pressure (above 35 psi) to be restored and for system pump
to begin running normally. See step 4.
4. If steps 1-3 fail to get the system producing water to the POU, call your Store Facility Service Center or GC Water immediately.
To supply water temporarily to the POU (points of use) (brewer, espresso, etc.,) bypass the system which will send city water
to the system instead of the system water. Turn the system into bypass by turning the yellow bypass handle on the front
faceplate from off
to the bypass position.
NOTE:
Tank will not refill while in bypass. System Pressure will read zero psi.
Do not place the system into “EMERGENCY BYPASS MODE” without informing the Store Management immediately.
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