Frequently Asked Questions
Under normal operating conditions, if there are problems with the device, please refer to the
following methods to resolve.
Cannot take pictures or record video?
Please check whether there is enough space on the micro SD card or internal storage.
Stopping automatically while recording
Due to the high amount of HD video data being recorded, please use a high
speed micro SD card. To tell if you have the required high speed card, check if it
has the ‘Micro SDHC’ logo on the SD card and the C4, C6 or C10 somewhere on
the card.
Make sure that your card is labelled Micro SDHC and not Micro SDXC as SDXC
cards will not work with this DVR.
Fuzzy/dirty image
Please check if the lens is filled with dirt or fingerprints and clean carefully. Please clean lens with
cloth before shooting.
Horizontal stripes interference in the image
This is due to the wrong setting of light frequency error, please set the frequency to 50HZ as it is
the Australian standard frequency.
The DVR is jammed or not responding
Please reset the device by pushing in the reset button on the underside of the DVR.
Why does battery go flat in the DVR?
The DVRs battery must be frequently charged once a week if the car is not in use.
Why does the time and date reset?
The time resets when the DVR’s battery is flat. Make sure the DVR is always charged in order to
keep date and time.
Why is the battery not charging in the car?
Please check and make sure that there is power in the cigarette lighter socket of your car.
Micro SD card not recognised by DVR
Format card in the DVR’s menu setting’s before use.
A coloured tinge showing up in the video?
Make sure to peel off the transparent protective sticker on the front of the DVRs lens.
Infringement of copyright warning
Please note that this product is for personal use only, the method of use shall not violate the goods
infringe on domestic or international copyright laws. Even recorded images for personal use only,
please note that in some cases to use this product to record performances, exhibitions or business
activities of the images may infringe the copyright or other legal rights and interests of others.
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