Gateway TP-A60W Page 132 Service Manual Download

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Troubleshooting

4-7

Touch Screen Failure

If the touch screen fails, perform the following:

Figure 4-4.

Touch Screen Failure

Start

Check touch

screen small/B

Check touch

screen panel

Swap M/B

Check touch

screen cable

Swap touch screen cable

Swap touch screen small/B

Swap touch screen panel

SG_GW_MAYA.book Page 7 Tuesday, August 2, 2011 10:03 AM

Summary of Contents for TP-A60W

Page 1: ...Gateway TP A60W TP A60G SERVICE GUIDE...

Page 2: ...al magnetic optical chemical manual or otherwise without the prior written permission of Gateway Incorporated Disclaimer The information in this guide is subject to change without notice There are no...

Page 3: ...typographical conventions are used in this document Book titles directory names file names path names and program process names are shown in italics Example the DRS5 User s Guide usr local bin fd the...

Page 4: ...generic service guide In such cases contact your regional offices or the responsible personnel channel to provide further technical details When ordering FRU parts Check the most up to date informatio...

Page 5: ...w 1 11 Right View 1 12 System Block Diagram 1 13 Specification Tables 1 14 Computer specifications 1 14 System Board Major Chips 1 15 Processor 1 15 Processor Specifications 1 16 System Memory 1 16 Vi...

Page 6: ...d Equipment 3 3 Maintenance Flowchart 3 4 Getting Started 3 5 SIM Micro SD Card Removal 3 6 SIM Micro SD Card Installation 3 8 Lower Case Removal 3 9 Lower Case Installation 3 14 DC In Cable Removal 3...

Page 7: ...Antenna Installation 3 53 CHAPTER 4 Troubleshooting Introduction 4 3 General Information 4 3 Power On Issues 4 4 No Display Issues 4 5 LCD Picture Failure 4 6 Touch Screen Failure 4 7 Internal Speaker...

Page 8: ...n Assembly 6 4 LCD Exploded Diagram 6 8 FRU List 6 9 Screw List 6 15 CHAPTER 7 Model Definition and Configuration TP A60W 7 3 CHAPTER 8 Test Compatible Components Android OS Environment Test 8 4 TP A6...

Page 9: ...CHAPTER 1 Hardware Specifications...

Page 10: ...iew 1 11 Bottom View 1 12 System Block Diagram 1 13 Specification Tables 1 14 Computer specifications 1 14 Processor 1 15 Processor Specifications 1 16 System Memory 1 16 Video Interface Integrated 1...

Page 11: ...eycomb Platform 0 Tegra 250 Dual cortex A9 1GHz GPU Ultra Low Power GeForce GPU System Memory 0 RAM LP DDR2 1GB eMMC eMMC 16G 32G two SKU SanDisk Samsung Display 0 LCM 10 1 WXGA 262K LCM 1280 800 AUO...

Page 12: ...MA 1 2 5 8 2100 1900 850 900 HSPA HSDPA up to 21Mbps HSUPA up to 5 76Mbps GSM GPRS EDGE 850MHz 900MHz 1800Mhz 1900Mhz 3G Module HUAWEI EM820W with GPS AGPS UMTS WCDMA 1 2 5 8 2100 1900 850 900 HSPA HS...

Page 13: ...Weight 0 Dimensions 260 L x 179 W x 14 H mm Weight WIFI SKU 740g 3G SKU 750g Power Adapter and Battery 0 Rohs compliance WEEE compliance Hologen free at least PVC free SMT Green process Battery Recha...

Page 14: ...ecifications and Configurations Optional Items 0 Micro SD Card Dock with IR remote control HDMI Cable Pouch In Box USB Cable Charger Plug QSG NOTE NOTE Protective film is not available Warranty N A 0...

Page 15: ...t View Table 1 1 Front View Icon Item Description 1 Touchscreen 10 1 inch 1280 x 800 pixel capacitive touchscreen 2 Front facing Camera A 2 megapixel camera for video chatting and self portrait images...

Page 16: ...nfigurations Back View 0 Figure 1 2 Back View Table 1 2 Back View Icon Item Description 1 LED Flash Lights to illuminate images 2 5 MP Camera A 5 megapixel camera for taking highresolution images 3 Sp...

Page 17: ...con Item Description 1 HDMI Micro Type D Port Connects to an HDMI cable with a Type D connector 2 3 5 mm Headphone Jack Connects to stereo headphones 3 Power Button Long press to turn the tablet on pr...

Page 18: ...1 10 Hardware Specifications and Configurations Bottom View 0 Figure 1 4 Bottom View Table 1 4 Bottom View Icon Item Description 1 Docking port Connects your tablet to the dock accessory 1...

Page 19: ...d decreases the tablet volume 2 Screen Rotation Lock Switch Use this switch to lock the screen rotation or allow the screen to match the tablet s orientation 3 Card Slot Cover Insert a microSD card in...

Page 20: ...Right View Icon Item Description 1 Reset Button Insert a small thin object such as a paperclip to reset power to the tablet 2 USB Port Host Connects USB devices to your tablet 3 Micro USB port Slave...

Page 21: ...a Tegra T20 12MHz DDC_I2C 5V ULPI to USB SMSC USB3315 ULPI 1 8V 2M CAMERA Module 10 1 LVDS panel CSI B 1 2V UART3 1 8V SDIO3 3 3V BC4329 WIFI BT module GPS Module UART2 1 8V UART DAP4 1 8V to USB boar...

Page 22: ...ing to optical disc 0 C to 50 C 32 F to 122 F Operating writing to optical disc 0 C to 50 C 32 F to 122 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to...

Page 23: ...ated in Tegra 250 CPU LVDS transmitter SN75LVDS83B PMU TI TPS658621C LDDR2 Elpida EDB8132B2PB 1GB ULPI Phy for USB SMSC USB3315 GPS Broadcom BCM4751 TOUCH controller Atmel ATMXT 1386 CHIPSET1PJA101 eM...

Page 24: ...Voltage T20 1 2 Cores 40 23x23 FCBGA 1 0 1 2V CPU Temperature Fan Speed RPM SPL Spec dBA 60 70 80 90 100 Item Specification Memory controller Build in CPU Memory size 1G LPDDRII DIMM socket number N...

Page 25: ...rations 1 17 Memory Combinations N A Video Interface Integrated Slot 1 MB Slot 2 MB Total Memory MB Item Specification Chipset Wolfson WM8903 Package QFN 5X5 40 pin Interface I2S Compatibility I2S aud...

Page 26: ...A Item Specification BIOS vendor BIOS Version BIOS ROM type BIOS ROM size Features Item Specification LAN Chipset LAN connector type LAN connector location Features Item Specification Type Total numbe...

Page 27: ...tem Specification Vendor Model Name Capacity GB Bytes per sector Data heads Drive Format Disks Spindle speed RPM Performance Specifications Buffer size Interface Fast data transfer rate Mbits sec max...

Page 28: ...Capacity GB 16G 16G 32G 32G DC Power Requirements Voltage tolerance 1 8V Item Specification Vendor Model name Performance Specification Transfer rate KB sec Buffer Memory Interface Applicable disc for...

Page 29: ...cd m2 Contrast Ratio 1000 min 1300 type Response Time Optical Rise Time Fall Time msec 25 ms 35 ms Typical Power Consumption watt 3 4 W Weight without inverter 180 max Physical Size mm 229 46 mm x 149...

Page 30: ...ully Programmable Yes OpenGL ES Version 2 OpenVG 1 1 EGL 1 4 Resolution 16 bits 32 bits 36 bits 48 bits others 1280x 3 RGB x 800 X X X V X Legend V Supported X Not supported NOTE Resolution fixed at 1...

Page 31: ...G Card Item Specification Vendor and Model Chicony Aptina 2031 Type 2M Item Specification Vendor and Model Liteon OV5650 CSI Liteon Aptina 5140 Type 5M Item Specification Number supported 1 Features 1...

Page 32: ...per stereo channel 2 pseudo differential inputs per stereo channel 1 fully differential mic inputs per stereo channel Digital Dynamic Range Controller Digital sidetone mixing Ground referenced headph...

Page 33: ...e SIMPLO BAT 1010 SANYO BAT100 Battery Type Li ion Pack capacity 3260mAh 24Wh Number of battery cell 2 Package configuration 2S1P Item Specification Chipset T20 UMA architecture Memory size Share 16 2...

Page 34: ...uch as the CPU and eMMC may be power managed in this state Suspend to RAM S3 CPU suspend Audio Power Down eMMC Power Down LCD power off MIC power off Save to Disk S4 N A Item Specification Chipset Emb...

Page 35: ...ller DMA5 Available for ExpressCard DMA6 Not Assigned DMA7 Not Assigned ExpressCard controller can use DMA 1 2 or 5 Hardware IRQ System Function IRQ0 IRQ1 IRQ2 IRQ3 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ1...

Page 36: ...ess hex System Function shipping configuration 000 00F 010 01F 020 021 022 024 025 03F 02E 02F 040 05F 044 05F 060 061 062 063 064 065 06F 070 071 072 07F 080 08F 090 091 092 093 09F 0A0 0A1 0A2 0BF 0...

Page 37: ...A I O address hex System Function shipping configuration 220 22F 230 26D 26E 26 278 27F 280 2AB 2A0 2A7 2A8 2E7 2E8 2EF 2F0 2F7 2F8 2FF 300 31F 320 36F 370 377 378 37F 380 387 388 38B 38C 3AF 3B0 3BB...

Page 38: ...1 30 Hardware Specifications and Configurations...

Page 39: ...CHAPTER 2 Diagnostic Utilities...

Page 40: ...2 2 Introduction 2 3 NGA EUU Installation Procedure 2 3 Picasso Diagnostic Tool 2 11...

Page 41: ...TE NOTE Before installing EEU software make sure the TP A60W TP A60G tablet is not connected to a computer 1 Install EUU software on a PC When the following dialog is shown click OK to continue Figure...

Page 42: ...tic Utilities Figure 2 3 USB Driver Installation 4 To enable USB debugging on the device go to the Settings Applications Development menu and click the USB debugging checkbox Figure 2 4 Figure 2 4 USB...

Page 43: ...igure 2 5 to find OS image version Figure 2 5 Finding OS Image Version 6 If image version is not available follow instructions in Figure 2 6 to manually reset device When procedure is complete go to S...

Page 44: ...ailable current and new version information is shown Click Next to continue Figure 2 7 Figure 2 7 Image Versions 8 Enter CPU ID of device Click Next to continue Figure 2 8 NOTE NOTE Maximum number of...

Page 45: ...process will not complete if USB cable is unplugged Figure 2 9 Upgrade Process 10 If upgrade process is successful Figure 2 10 is shown If an upgrade error is shown go to step 12 If a CPU ID value err...

Page 46: ...cess Failure 13 Click Retry to start upgrade process Go to Step 8 14 Click Exit to cancel upgrade process 15 If upgrade process is cancelled a confirmation dialog is shown Figure 2 12 Figure 2 12 Upgr...

Page 47: ...Cancellation Dialog 19 If CPU ID value is not correct Figure 2 14 is shown Figure 2 14 Wrong CPU ID 20 Click Retry to start upgrade process Go to Step 8 21 Click Exit to cancel upgrade process Upgrade...

Page 48: ...onfirmation dialog is shown Figure 2 15 Figure 2 15 Upgrade Process Cancellation Confirmation Dialog 23 Click No to return to Retry dialog in Step 19 24 Click Yes to confirm cancellation 25 Click OK t...

Page 49: ...Q I 20 11 ICONIA tab A500 Diagnostic Tool SOP Release date Apr 14 2011...

Page 50: ...Q I 20 11 Preparation Diagnostic tool A500 Diagnostic Tool zip USB Driver of A500 for PC USB cable Micro SD card...

Page 51: ...Q I 20 11 Tool installation 1 Install USB driver in PC NB 2 Connect A500 device to PC NB via USB cable 3 Enable USB debugging in A500 Settings Applications USB debugging...

Page 52: ...Q I 20 11 Tool installation 4 Unzip file A500 Diagnostic Tool zip There are four files in the folder 5 Run Install_A500_DiagTool bat...

Page 53: ...Q I 20 11 Tool installation 6 On the All apps screen look for the application called ACTP This is the diagnostic tool 7 Tap the icon to start the testing process...

Page 54: ...u The diagnostic tool tests the Touch Panel Display Buttons Speaker MIC Camera SD and Vibrator functionality Select the function s you want to test Tap OK to start Step 1 Select item s Step 2 Click OK...

Page 55: ...Multi touch Test Touch Panel Draw your finger along the yellow squares The result is a pass if you fill all yellow squares and fail if you do not The program returns to the main menu after the test i...

Page 56: ...ouch Linearity Test Touch Panel Draw your finger along the yellow squares The result is a pass if you fill all yellow squares and fail if you do not The program returns to the main menu after the test...

Page 57: ...Q I 20 11 3 RGB Display Continue to tap screen to display changes Use this test to verify abnormal lines or dead pixels on LCD screen Finish...

Page 58: ...Q I 20 11 4 Hardware Keys Test Keys Press volume up volume down and lock keys to verify if all keys work A color change to green means key function works...

Page 59: ...Q I 20 11 5 Rear Camera Point rear side of device at an object Tap Photograph icon to test picture taking functionality...

Page 60: ...Q I 20 11 6 Speaker Loud tone sounds in left speaker then switches to right speaker...

Page 61: ...Q I 20 11 7 Front Microphone Tap screen to start the test When Recording screen appears speak into front side of device Check if voice recorded when screen switches to Playing screen...

Page 62: ...Q I 20 11 8 Rear Microphone Tap screen to start the test When Recording screen appears speak into front side of device Check if voice recorded when screen switches to Playing screen...

Page 63: ...Q I 20 11 9 Front Camera Point front side of device at an object Tap Photograph icon to test picture taking functionality...

Page 64: ...0 SD Card SD read write test Insert a micro SD card into device Start the SD read and write test The screen shows success if the test is passed System requests to insert a micro SD if you forget to in...

Page 65: ...Q I 20 11 11 Vibrator It starts vibrating for two seconds then switches to success screen if test is passed...

Page 66: ...n installation procedure The diagnostic tool MUST be uninstalled once testing is done DO NOT distribute this tool outside of the service center Step 1 Tap Running services Settings Applications Runnin...

Page 67: ...Q I 20 11 Un installation procedure Step 2 In Running services screen tap All and select the application ACTP...

Page 68: ...Q I 20 11 Un installation procedure Step 3 In ACTP application screen select Uninstall to remove the tool...

Page 69: ...Q I 20 11 Un installation procedure Step 4 Select OK start to uninstall...

Page 70: ...Q I 20 11 Un installation procedure Step 5 Uninstall finished message shows when the process is complete...

Page 71: ...Q I 20 11 Un installation procedure Step 6 Make a final check to see if diagnostic tool ACTP has been removed from Apps...

Page 72: ...CHAPTER 3 Maintenance Procedures...

Page 73: ...tallation 3 26 GPS Antenna Removal 3 28 GPS Antenna Installation 3 29 Mainboard Removal 3 30 Mainboard Installation 3 32 Rear CCD Removal 3 35 Rear CCD Installation 3 37 Front CCD Removal 3 38 Front C...

Page 74: ...epresent the final product color or configuration Cable paths and positioning may also differ from the actual model During the removal and installation of components make sure all available cable chan...

Page 75: ...e Flowchart 0 The flowchart in Figure 3 1 provides a graphic representation of the module removal and installation sequences It provides information on what components need to be removed and installed...

Page 76: ...cables from system and peripherals 3 Make sure system is completely powered down 4 To make sure system is completely powered down press and hold power button A for 4 seconds Figure 3 2 a If the device...

Page 77: ...rd Removal 0 1 Open SIM Micro SD card cover Figure 3 3 Figure 3 3 Opening SIM Micro SD Card Cover 2 Remove SIM card from spring locking mechanism Figure 3 4 Figure 3 4 Removing SIM Card 3 Remove Micro...

Page 78: ...Machine Maintenance Procedures 3 7 Figure 3 5 Removing Micro SD Card 4 Secure SIM Micro SD card cover Figure 3 6 Figure 3 6 Securing SIM Micro SD Card Cover...

Page 79: ...rocedures SIM Micro SD Card Installation 0 1 Open SIM Micro SD card cover Figure 3 3 2 Install and secure SIM card Figure 3 4 3 Install and secure Micro SD card Figure 3 5 4 Close and secure SIM Micro...

Page 80: ...emove screws A from the top and bottom caps Figure 3 7 and Figure 3 8 Figure 3 7 Top and Bottom Cap Screws 1 of 2 Figure 3 8 Top and Bottom Cap Screws 2 of 2 2 Release the corner of the top cap from t...

Page 81: ...nce Procedures 3 Release the top cap from the remaining locking latches of the bezel Figure 3 10 Figure 3 10 Removing the Top Cap 2 of 3 4 Remove the top cap from the bezel Figure 3 11 Figure 3 11 Rem...

Page 82: ...er of the bottom cap from the locking latches of the bezel as shown in Figure 3 12 Figure 3 12 Removing the Bottom Cap 1 of 3 6 Release the bottom cap from the remaining locking latches of the bezel F...

Page 83: ...12 Machine Maintenance Procedures 7 Remove the bottom cap from the bezel Figure 3 14 Figure 3 14 Removing the Bottom Cap 3 of 3 8 Remove screws B from the bezel Figure 3 15 Figure 3 15 Bezel Screws B...

Page 84: ...s C on the bottom side of the bezel Figure 3 16 Figure 3 16 Bezel Locking Latches Bottom Side 10 Release the right left and top sides of the lower case from the locking latches of the bezel Figure 3 1...

Page 85: ...re the SD card cover D is in the open position before installing the lower case Figure 3 18 Figure 3 18 Installing the Lower Case 1 of 3 1 Align the bottom edge of the lower case with the guides E on...

Page 86: ...0 Installing the Lower Case 3 of 3 4 Install and secure the screws B to the bezel Figure 3 15 5 Install and secure the bottom cap to the bezel locking latches Figure 3 14 to Figure 3 12 6 Install and...

Page 87: ...emoval 0 Prerequisite Lower Case Removal 1 Remove tape A covering DC In and antenna cables Figure 3 21 Figure 3 21 Removing Protective Tape 2 Disconnect DC In cable B from mainboard connector b Figure...

Page 88: ...nance Procedures 3 17 3 Remove DC In cable from the LCD support plate C and bezel D guides Figure 3 23 Figure 3 23 Removing DC In Cable 4 Remove DC In jack from bezel Figure 3 24 Figure 3 24 Removing...

Page 89: ...cure DC In jack on bezel Figure 3 24 2 Connect DC In cable B to mainboard connector b Figure 3 22 3 Install and secure DC In cable to bezel D and LCD support plate C guides Figure 3 23 4 Install and s...

Page 90: ...val 0 Prerequisite DC In Cable Removal 1 Remove screws A from LCD support plate Figure 3 25 Figure 3 25 Removing Battery Screws 2 Disconnect battery cable B from mainboard connector b Figure 3 26 Figu...

Page 91: ...ving Battery Battery Installation 0 1 Install battery C on LCD support plate Figure 3 27 2 Connect battery cable B to mainboard connector b Figure 3 26 3 Install and secure screws A to LCD support pla...

Page 92: ...0 Prerequisite Battery Removal 1 Locate 3G module A on LCD support plate Figure 3 28 Figure 3 28 3G Module on LCD Support Plate 2 Disconnect auxiliary blue and main black cables from 3G module connect...

Page 93: ...Maintenance Procedures 3 Remove screws B from LCD support plate Figure 3 30 Figure 3 30 Removing 3G Module Screws 4 Remove 3G module C from mainboard connector c Figure 3 31 Figure 3 31 Removing 3G M...

Page 94: ...d connector c Figure 3 31 2 Install and secure screws B to LCD support plate Figure 3 30 3 Connect main 3G antenna cable black to 3G module connector labeled M Figure 3 29 4 Connect auxiliary 3G anten...

Page 95: ...oval 0 Prerequisite Battery Removal 1 Locate Docking Board A Figure 3 32 Figure 3 32 Docking Board Overview 2 Disconnect docking board FFC B from docking board connector b Figure 3 33 Figure 3 33 Disc...

Page 96: ...25 3 Disconnect docking board FFC C labeled MB from mainboard connector c Figure 3 34 Figure 3 34 Disconnecting Docking Board FFC from Mainboard 4 Remove screws D from bezel Figure 3 35 Figure 3 35 Re...

Page 97: ...Figure 3 36 Figure 3 36 Removing Docking Board Docking Board Installation 0 1 Align docking board with bezel guides E Figure 3 37 Figure 3 37 Aligning Docking Board Bezel Guides 2 Install board on be...

Page 98: ...7 4 Install and connect docking board FFC C labeled MB to mainboard connector c Figure 3 34 5 Install and connect docking board FFC B to docking board connector b Figure 3 33 6 Install battery ID Size...

Page 99: ...ocedures GPS Antenna Removal 0 Prerequisite Battery Removal 1 Disconnect GPS antenna A from mainboard connector Figure 3 38 Figure 3 38 Disconnecting GPS Antenna 2 Remove GPS module Figure 3 39 Figure...

Page 100: ...Machine Maintenance Procedures 3 29 GPS Antenna Installation 0 1 Install GPS module on bezel Figure 3 39 2 Connect GPS antenna A to mainboard connector Figure 3 38 3 Install battery...

Page 101: ...from mainboard connectors a Control board cable B from mainboard connector b Main black WLAN cable C from mainboard connector c Front camera FFC D from mainboard connector d LVDS cable E from mainboar...

Page 102: ...e Maintenance Procedures 3 31 2 Remove screw H and screws J from bezel Figure 3 41 Figure 3 41 Removing Mainboard Screws 3 Lift and remove mainboard from bezel Figure 3 42 Figure 3 42 Removing Mainboa...

Page 103: ...when the mainboard screws are secured Make sure to align the touch screen lock button switch with the lock button guides 1 Set touch screen lock button K to unlock position Figure 3 43 Figure 3 43 Se...

Page 104: ...3 33 3 Align with bezel guide pins L Figure 3 45 Figure 3 45 Aligning Mainboard with Bezel Guide Pins 4 Align touch screen lock button switch M with lock button guides N Figure 3 46 Figure 3 46 Instal...

Page 105: ...mainboard connectors a Control board cable B to mainboard connector b Main black WLAN cable C to mainboard connector c Front camera FFC D to mainboard connector d LVDS cable E to mainboard connector e...

Page 106: ...1 Place bottom of mainboard on a flat surface Figure 3 47 Figure 3 47 Mainboard Overview 2 Remove rear camera A from mainboard 3 Remove rear camera holder from mainboard by pressing holder through th...

Page 107: ...3 36 Machine Maintenance Procedures Figure 3 49 Removing Rear CCD Holder 2 of 3 Figure 3 50 Removing Rear CCD Holder 3 of 3...

Page 108: ...mainboard slot C Figure 3 51 Figure 3 51 Align Rear CCD Holder Guide with Mainboard Slot 2 Install and secure rear camera holder on mainboard by pressing holder into the opening in the mainboard Figur...

Page 109: ...1 Release bezel locking latches A Figure 3 52 Figure 3 52 Release Bezel Locking Latches 2 Remove front camera from bezel Figure 3 53 Figure 3 53 Removing Front CCD Front CCD Installation 0 1 Install...

Page 110: ...e two piece microphone A from bezel guides Figure 3 54 Figure 3 54 Removing Two piece Microphone Two Piece Microphone Installation 0 1 Install and secure microphone B in front microphone guide closest...

Page 111: ...intenance Procedures 2 Install and secure microphone C in rear microphone guide furthest away from control board facing up Figure 3 56 Figure 3 56 Installing Two piece Microphone to Rear Guide 3 Insta...

Page 112: ...3 57 Figure 3 57 LCD Support Plate Overview with Speakers 2 Remove speakers C and speaker cable D from bezel Speakers Installation 0 1 Install speakers C and speaker cable D on bezel Figure 3 57 2 In...

Page 113: ...le Removal 0 Prerequisite Speakers Removal 1 Disconnect module FFC A from module connector a Figure 3 58 Figure 3 58 Disconnecting USB FFC 2 Remove module FFC 3 Remove screws B from bezel Figure 3 59...

Page 114: ...1 Align module with bezel guides D Figure 3 61 Figure 3 61 Aligning USB Module to Bezel Guides 2 Install module C on bezel Figure 3 60 3 Install and secure screws B to bezel Figure 3 59 4 Install and...

Page 115: ...eakers Removal NOTE NOTE Control board must be shipped with LCD panel for RMA 1 Remove Mylar tape A from LCD support plate Figure 3 62 Figure 3 62 Removing Mylar Tape 2 Remove antenna cables from LCD...

Page 116: ...chine Maintenance Procedures 3 45 3 Remove screws C from bezel Figure 3 64 Figure 3 64 Removing LCD Support Plate Screws 4 Remove LCD support plate Figure 3 65 Figure 3 65 Removing LCD Support Plate C...

Page 117: ...ard FFC D from board connector d Figure 3 66 Figure 3 66 Disconnecting Control Board FFC 6 Remove adhesive tape G covering LVDS cable H and LCD panel connector h Figure 3 67 Figure 3 67 Removing LVDS...

Page 118: ...panel connector 3 Connect and secure control board FFC D to board connector d Figure 3 66 4 Install LCD support plate on bezel Figure 3 65 5 Install and secure screws C to bezel Figure 3 64 6 Install...

Page 119: ...equisite LCD Support Plate Removal NOTE NOTE Control board must be shipped with LCD panel for RMA 1 Remove control board A from LCD support plate B Figure 3 68 and Figure 3 69 Figure 3 68 Removing Con...

Page 120: ...ctor c Figure 3 70 Figure 3 70 Removing Control Board Cable Control Board Installation 0 1 Install and connect control board cable C to board connector c Figure 3 70 2 Align control board to LCD suppo...

Page 121: ...3 50 Machine Maintenance Procedures 3 Install and secure control board on LCD support plate Figure 3 72 Figure 3 72 Installing Control Board 4 Install LCD support plate...

Page 122: ...isite LCD Support Plate Removal 1 Remove main A black and auxiliary B blue antennas from bezel Figure 3 73 Figure 3 73 Removing 3G Antennas 3G Antenna Installation 0 1 Align main black antenna to beze...

Page 123: ...Machine Maintenance Procedures 2 Align auxiliary blue antenna to bezel guide D Figure 3 75 Figure 3 75 Aligning Auxiliary 3G Antenna 3 Install and secure 3G antennas on bezel 4 Install LCD support pla...

Page 124: ...val 1 Remove main black WLAN antenna A from bezel Figure 3 76 Figure 3 76 Removing WLAN Antenna WLAN Antenna Installation 0 1 Align main black WLAN antenna to bezel guide B Figure 3 77 Figure 3 77 Ali...

Page 125: ...3 54 Machine Maintenance Procedures...

Page 126: ...CHAPTER 4 Troubleshooting...

Page 127: ...Speaker Failure 4 8 Internal Microphone Failure 4 9 USB Failure 4 10 Front Camera Failure 4 11 Back Camera Failure 4 12 P Sensor Failure 4 13 3G Function Failure 4 14 Wireless Function Test Failure 4...

Page 128: ...n as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Use Table 4 1 with the verifi...

Page 129: ...4 4 Troubleshooting Power On Issues 0 If the system doesn t power on perform the following Figure 4 1 Power On Issues Start Check AC cable BATT only power on Swap AC cable BATT OK OK NG Swap M B...

Page 130: ...Issues 0 If the system doesn t display perform the following Figure 4 2 No Display Issues Start Can power on Check LCD cable LCD panel Go to no power Trouble shoo ng step swap LCD cable Swap LCD panel...

Page 131: ...oubleshooting LCD Picture Failure 0 If the LCD picture fails perform the following Figure 4 3 LCD Picture Failure Start Check LCD cable Check LCD panel Swap LCD cable Swap LCD panel OK OK OK NG NG Swa...

Page 132: ...screen fails perform the following Figure 4 4 Touch Screen Failure Start Check touch screen small B Check touch screen panel Swap M B Check touch screen cable Swap touch screen cable Swap touch scree...

Page 133: ...4 8 Troubleshooting Internal Speaker Failure 0 If the internal speakers fail perform the following Figure 4 5 Internal Speaker Failure Start Check SPK Swap M B Swap SPK OK OK NG...

Page 134: ...f the internal microphone fails perform the following Figure 4 6 Internal Microphone Failure Start Check the back MIC Swap M B Swap the back MIC OK OK NG Check the front MIC and the back MIC Check the...

Page 135: ...Troubleshooting USB Failure 0 If the USB fails perform the following Figure 4 7 USB Failure Start Check the USB B to M B FFC Check the USB B Swap M B Swap the USB B to M B FFC Swap the USB B OK OK OK...

Page 136: ...Troubleshooting 4 11 Front Camera Failure 0 If the front camera fails perform the following Figure 4 8 Front Camera Failure Start Check the front camera Swap M B Swap the front camera OK OK NG...

Page 137: ...4 12 Troubleshooting Back Camera Failure 0 If the back camera fails perform the following Figure 4 9 Back Camera Failure Start Check the back camera Swap M B Swap the back camera OK OK NG...

Page 138: ...Sensor Failure 0 If the P sensor fails perform the following Figure 4 10 P Sensor Failure Start Check conduc ve co on on the Lower Check related Mylar on the MB Swap M B Add conduc ve co on Add relate...

Page 139: ...ting 3G Function Failure 0 If the 3G function fails perform the following Figure 4 11 3G Function Failure Start Check the 3G antenna Check the 3G card Swap M B Swap the 3G Main antenna Swap the 3G car...

Page 140: ...bleshooting 4 15 Wireless Function Test Failure 0 If the wireless function fails perform the following Figure 4 12 Wireless Function Failure Start Check the W L antenna Swap M B Swap the antenna OK OK...

Page 141: ...roubleshooting GPS Function Test Failure Wi Fi SKU 0 If the GPS function test fails perform the following Figure 4 13 GPS Function Test Failure Start Check the GPS antenna Swap M B Swap the antenna OK...

Page 142: ...ion Test Failure 3G SKU 0 If the GPS function test fails perform the following Figure 4 14 GPS Function Test Failure Start Check the 3G Aux antenna Check the 3G card Swap M B Swap the 3G Aux antenna S...

Page 143: ...st Failure 0 If the docking station test fails perform the following Figure 4 15 Docking Station Test Failure Start Check the Docking B to M B FFC Check the Docking B Swap M B Swap the Docking B to M...

Page 144: ...Troubleshooting 4 19 Other Functions Failure 0 1 Check component connection to mainboard 2 To test for mainboard fault swap mainboard...

Page 145: ...4 20 Troubleshooting...

Page 146: ...CHAPTER 5 Jumper and Connector Locations...

Page 147: ...5 2 Mainboard Top 5 3 Mainboard Bottom 5 4...

Page 148: ...op Item Description Item Description LED3 Power Battery LED JP9 Micro SD connector VB1 Vibrator JMIN2 3G connector SW2 SW3 Volume key SW4 Power button U135 Light sensor JLINE1 Audio Jack SW5 Lock key...

Page 149: ...ash LED U132 E compass ANT5 WIFI Antenna JP12 Docking connector JP58 Touch panel connector JP68 IO connector PJP3 DC IN connector JP57 Update EC firmware connector PJP2 Battery connector JP69 Debug co...

Page 150: ...CHAPTER 6 Field Replaceable Unit List...

Page 151: ...6 2 Exploded Diagrams 6 4 Main Assembly 6 4 LCD Exploded Diagram 6 8 FRU List 6 9 Screw List 6 12...

Page 152: ...number changes will not be noted on the printed Service Guide For Acer Authorized Service Providers the Acer office may have a different part number code from those given in the FRU list of this print...

Page 153: ...6 4 FRU List Exploded Diagrams 0 Main Assembly 0 Figure 6 1 Main Assembly W 3G Exploded Diagram 1 2 3 5 6 8 9 10 13 11 4 7 14 15 16 17 18 19 21 12 20...

Page 154: ...FFC 50 H6002 003 7 BATTERY BT 00207 001 8 DC IN CABLE 50 H6002 001 9 LCD SUPPORT PLATE FOR 3G 33 H6M02 001 10 LCD BEZEL 60 H6002 004 11 ANTENNA WLAN 50 H6002 005 12 ASSY LCD TOUCH MODULE 10 1 FOR WIF...

Page 155: ...6 6 FRU List Figure 6 2 Main Assembly W O 3G Exploded Diagram 1 2 3 5 6 8 9 10 13 11 4 7 14 15 16 12 17 18...

Page 156: ...002 002 5 USB BOARD 55 H6002 002 6 USB BOARD FFC 50 H6002 003 7 BATTERY BT 00207 001 8 DC IN CABLE 50 H6002 001 9 LCD SUPPORT PLATE FOR W O 3G 33 H6M02 001 10 LCD BEZEL 60 H6002 004 11 ANTENNA WLAN 50...

Page 157: ...6 8 FRU List LCD Exploded Diagram 0 Figure 6 3 LCD Exploded Diagram Table 6 3 LCD Exploded Diagram No Description P N 1 BEZEL 60 H6002 004 2 LCD Panel w control Board 6M H6002 001 1 2...

Page 158: ...GC 2 Cell 3260mAh Main COMMON BAT 1010 BT 00207 001 Battery SANYO BAT 1010 Polymer 2S1P SANYO 2 Cell 3260mAh Main COMMON BT 00203 002 Battery SIMPLO BAT 1010 Polymer 2S1P LGC 2 Cell 3260mAh Main COMMO...

Page 159: ...EXTERNAL USB CABLE XZ 70200 115 AC CLIP 18W EU 27 L0302 001 AC CLIP 18W US 27 L0302 002 AC CLIP 18W CN 27 L0302 003 AC CLIP 18W UK 27 H6002 001 AC CLIP 18W AU 27 H6002 002 AC CLIP 18W ARG 27 H6002 003...

Page 160: ...AMERA HOLDER FOR 5M CAMERA 42 H7F02 002 LCD SUPPORT PLATE FOR W O 3G 33 H6002 001 LCD SUPPORT PLATE FOR 3G 33 H6M02 001 LCD SUPPORT PLATE FOR WIFI 33 H7F02 001 LCD SUPPORT PLATE FOR 3G 33 H7Q02 001 US...

Page 161: ...mory H8TJR00X0MLR 0YM 44nm IC 0080H 002 eMMC SanDisk Memory eMMC SDIN4C2 16G 32nm IC 0160B 001 IC SanDisk Memory SDIN4E2 32G 43nm IC 0320B 001 LCD ASSY LCD TOUCH MODULE 10 1 FOR WIFI 6M H6002 001 ASSY...

Page 162: ...A500_16s Nvidia Tegra 250 Rev 3 0 W O 3G W CPU RAM MB H6000 002 Mainboard A500_32s Nvidia Tegra 250 Rev 3 0 W O 3G W CPU RAM MB H6L00 002 SPEAKER MIC SET 23 H6002 001 SPEAKER L R 23 H6002 002 MISCELL...

Page 163: ...6 14 FRU List CAMERA HOLDER SPONGE 47 H7F02 009 SPEAKER SPONGE 47 H7F02 010 POWER SW RUBBER 47 H7F02 011 Table 6 4 FRU List Continued Category Description P N...

Page 164: ...t 6 15 Screw List 0 Table 6 5 Screw List Category Description P N SCREW SCREW 2 0D 3 0L K 4 6D ZK NL CR3 86 H6002 002 SCREW 2D 4 0L K 4 6D NI NL 86 H6002 001 SCREW M M 1 6D 5L K 2 8D 0 5T NI NL 86 H7F...

Page 165: ...6 16 FRU List...

Page 166: ...CHAPTER 7 Model Definition and Configuration...

Page 167: ...7 2 TP A60W 7 3...

Page 168: ...H7FCN 001 CHINA AFE TP A60 Tablet AAP_GW_GEN4 AndroidHK GW Tab 1 UK Black WiFi only_16G TP A60 HK XE H7GCN 001 CHINA AFE TP A60 Tablet AAP_GW_GEN4 AndroidHK GW Tab 1 UK Black WiFi only_32G TP A60 US X...

Page 169: ...H7FCN 001 N WiFi TP A60 HK XE H7GCN 001 N WiFi TP A60 US XE H7FPN 001 N WiFi TP A60 US XE H7GPN 001 N WiFi Table 7 4 Battery Adapter Model Country P N Battery Adapter TP A60 CA XE H7FPN 002 2CELL3 26...

Page 170: ...CHAPTER 8 Test Compatible Components...

Page 171: ...8 2 Android OS Environment Test 8 4 TP A60W TP A60G 8 4...

Page 172: ...ll of its system functions are tested under Android OS environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combi...

Page 173: ...h Main COMMON BT 00203 009 60001921 SANYO 2CELL3 26 Battery SANYO BAT 1010 Polymer 2S1P SANYO 2 Cell 3260mAh Main COMMON BT 00203 002 60001921 SANYO 2CELL3 26 Battery SANYO BAT 1010 for new 2nd IC R54...

Page 174: ...IC Hynix Memory H8TJR00X0MLR 0YM 44nm IC 0080H 002 60003533 YOSUN eMMC16GB IC Samsung Memory KLMAG4FEJA A001 27nm v4 41 IC 01609 004 60003533 YOSUN eMMC32GB IC Samsung Memory KLMBG8FEJA A001 IC 03209...

Page 175: ...8 6 Test Compatible Components...

Page 176: ...CHAPTER 9 Online Support Information...

Page 177: ...9 2 Introduction 9 3...

Page 178: ...rmation section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Techni...

Page 179: ...9 4 Online Support Information...

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