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Gateway Solo 1400, User Manual

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Gateway Solo 1400 User Manual Download Page 203

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Troubleshooting

This chapter provides some solutions to common computer problems. Use the 
information to troubleshoot and correct typical hardware and software issues.

This chapter also includes information about:

■

Telephone support

■

Automated troubleshooting systems

■

Tutoring and training

If the suggestions in this chapter do not correct the problem, see “Getting 
Help” on page 31 for more information about how to get help.

Help and 

Support

For more information on troubleshooting, click Start, then 
select Help and Support.

Summary of Contents for Solo 1400

Page 1: ...ok 16 Switching user accounts 17 Status indicators 19 Using the keyboard 20 Keys 21 System key combinations 22 Multi function buttons 24 Using the EZ Pad touchpad 25 Using the touchpad 26 Connecting the modem 28 Connecting to an Ethernet network 29 Broadband Internet connections 29 Installing a printer scanner or other peripheral device 30 3 Getting Help 31 HelpSpot 32 HelpSpot Videos 34 Online he...

Page 2: ...nternet 58 Setting up an Internet account 59 Accessing your Internet account 60 Using the World Wide Web 61 Connecting to a Web site 62 Downloading files 63 Using e mail 64 Sending e mail 64 Checking your e mail 65 6 Using Multimedia 67 Using diskettes 68 Using the CD DVD drive 69 Inserting a CD or DVD 69 Adjusting the volume 70 Listening to CDs 73 Recording and playing audio 74 Playing audio and ...

Page 3: ...the power scheme 100 Changing alarm options 101 Changing advanced power management settings 102 Using Hibernate mode 103 9 Travel Tips 105 Modem 106 Radio frequency wireless connections 106 Files 107 Security 107 Power 108 10 Customizing Your Notebook 109 Adjusting the screen and desktop settings 110 Adjusting the color depth 110 Adjusting the screen resolution 111 Applying a color scheme 113 Chan...

Page 4: ...sing wireless Ethernet 141 Purchasing additional network equipment 164 HPNA 164 Ethernet 165 Wireless Ethernet 166 For more information 166 13 Moving from Your Old Computer 167 Transferring software and hardware from your old computer 167 Using the Files and Settings Transfer Wizard 167 Transferring files 168 Transferring Internet settings 169 Reinstalling your old printer or scanner 170 Reinstall...

Page 5: ...193 Reinstalling programs 194 16 Troubleshooting 197 Safety guidelines 198 Troubleshooting 199 First steps 199 Software support tools 200 CD DVD drive 201 Device installation 203 Diskette drive 203 Error checking 204 File management 205 Hard drive 205 Internet 206 Keyboard 207 LCD panel 208 Memory 208 Modem 208 Mouse 212 Networks 213 Passwords 213 PC Cards 213 Power 214 Printer 214 Sound 216 Video...

Page 6: ...vi Self help 219 Tutoring 219 Training 220 A Safety Regulatory and Legal Information 221 Index 239 ...

Page 7: ...1 1 www gateway com Checking Out Your Gateway Notebook Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Page 8: ... Ethernet on or off on page 149 Release latch Open the notebook cover by sliding the release latch to the right Speakers Provide audio output Speakers are disabled while headphones are connected Battery charge indicator The LED shows the battery activity and status Green battery is fully charged Orange battery is being charged Red battery is low Blinking and red battery is very low Blinking and or...

Page 9: ...ns require wireless devices to be turned off while traveling in an airplane IEEE 802 11b also known as wireless Ethernet or WiFi communication devices is an example of devices that provide wireless communication Important If your system came equipped with an internal radio frequency wireless device see Safety Regulatory and Legal Information on page 221 for general wireless regulatory and safety g...

Page 10: ...ug a microphone into this jack PC Card eject button Press the eject button to remove a PC Card from a PC Card slot For more information see Adding PC Cards on page 122 PC Card slot Insert one Type II or Type III PC Card into this slot For more information see Adding PC Cards on page 122 Diskette drive Insert a standard 3 5 inch diskette into this drive For more information see Using diskettes on p...

Page 11: ...formation see Using the CD DVD drive on page 69 CD DVD drive indicator Lights up when the computer is accessing the CD DVD drive CD DVD drive eject button Press the eject button to open the disc tray Manual eject hole Insert a straightened paperclip into this hole to open the CD DVD drive if the CD DVD drive eject button fails to open it CD DVD drive CD DVD drive eject button CD DVD drive indicato...

Page 12: ... power adapter cable into this connector USB ports Plug USB Universal Serial Bus devices such as a USB Iomega Zip drive scanner or camera into these ports Monitor port Plug an external VGA monitor into this port Parallel port Plug a parallel device such as a printer into this port Ventilation fan Helps cool system components Do not block Parallel port Monitor port USB ports Power connector Kensing...

Page 13: ... on page 96 Battery latch Slide to release the battery System label Includes the product model number and serial number For more information see Identifying your model on page 9 Ventilation fan Helps cool system components Do not block Memory bay Install as many as two SO DIMM memory modules into the slots in this bay For more information see Installing memory on page 125 Battery latch Battery bay...

Page 14: ...de see Changing power settings on page 99 Multi function buttons See Multi function buttons on page 24 for more information Status indicators See Status indicators on page 19 for more information Touchpad See Using the EZ Pad touchpad on page 25 for more information Keyboard See Using the keyboard on page 20 for more information Status indicators Keyboard Touchpad Power button Multi function butto...

Page 15: ...ies your notebook model Gateway Technical Support will need this information if you call for assistance Important The label shown below is for informational purposes only Label information varies by model Revision code and display type processor size Gateway model number Gateway serial number Gateway part number Internal wireless devices ...

Page 16: ...es External devices You can attach external devices such as a keyboard mouse printer or monitor to your notebook Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory Printers You can attach many types of printers to your computer The most common types are inkjet and laser p...

Page 17: ...ut your Gateway notebook Read this chapter to find out How to connect the AC power adapter How to start and turn off your notebook How to use the keyboard How to use the EZ Pad touchpad How to connect the modem How to connect to an Ethernet network How to install peripheral devices ...

Page 18: ...adapter 1 Connect the power cord to the AC adapter Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for 24 hours the battery may need to be recalibrated For more information see Recalibrating the battery on page 95 Warning Repla...

Page 19: ...Step 2 4 When you finish using your notebook for the first time turn the notebook off and leave the notebook connected to AC power for at least 24 hours 5 If the battery meters do not show a full charge after 24 hours contact Gateway Technical Support at www gateway com support contact Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable p...

Page 20: ... connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an anten...

Page 21: ...mode For instructions on changing the power button mode see Changing power settings on page 99 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer Waking up your notebook When you have not used your notebook for several minutes it enters a power saving mode called Standby While in Standby the power indicator flashes If your notebook is i...

Page 22: ...r notebook Click Start then click Turn Off Computer then click Turn Off Windows shuts down and turns off your computer If for some reason you cannot use the Turn Off Computer option in Windows to shut down your notebook press and hold the power button for about five seconds then release ...

Page 23: ... switch change user accounts without turning off your notebook To add delete or modify user accounts 1 Click Start select Control Panel then double click User Accounts The User Accounts window opens 2 Follow the on screen prompts to add delete or modify a user account To switch user accounts 1 Click Start then select Log Off The Log Off Windows dialog box opens Help and Support For more informatio...

Page 24: ...com 2 Click Switch User to switch between your user accounts The Windows logon screen opens 3 Select the user account that you want to activate When you switch between users any programs that were running for the previous user continue to run ...

Page 25: ...the embedded numeric keypad is activated Scroll Lock Turns on when Scroll Lock is activated Diskette drive Turns on when the standard 1 44 MB diskette drive is in use Hard drive Turns on when the hard drive is in use Optical disc drive Turns on when the CD DVD drive is in use Hard drive Optical disc drive Diskette drive Caps lock Pad lock Scroll lock 1 ...

Page 26: ...he keys have been assigned alternate functions The alternate function is printed on the key in green text You can attach an external keyboard to the notebook using a USB port You do not need to shut down the notebook to connect a keyboard Function keys System keys Volume keys Navigation keys Numeric keypad Arrow keys Windows key FN key Application key FN key Windows key ...

Page 27: ...ys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a green colored system key such as STANDBY PAUSE or STATUS to perform a specific action Application key Press for quick access to shortcut menus and help assistants in Windows Windows ...

Page 28: ... A monitor must be plugged into the monitor port on the notebook Enter Standby mode Press the power button to leave Standby mode Turn on Pad Lock so you can use the numeric keypad Press this key combination again to turn off Pad Lock The Pad Lock status indicator appears while this function is turned on Pause the text scrolling in a DOS screen The Scroll Lock status indicator appears when this fun...

Page 29: ...23 Using the keyboard www gateway com Increase volume Decrease volume Press FN and this function key To ...

Page 30: ... information see Programming the multi function buttons on page 118 Button Icon Press to E mail Open your e mail program Internet Open your Web browser Help Open online help User defined shortcut Open the program you assign to this key E mail Internet Help User defined shortcut ...

Page 31: ...Z Pad touchpad The EZ Pad touchpad consists of a touchpad a rocker switch and two buttons When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Touchpad Left touchpad button Right touchpad button Rocker switch ...

Page 32: ...ur finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position the pointer over the object Press the left button below the touchpad once This action is called clicking Start a program or open a file or folder Position the pointer over the ob...

Page 33: ... an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it To Do this ...

Page 34: ... built in 56K modem To connect the modem 1 Insert one end of the modem cable into the modem jack on the left side of the notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications software ...

Page 35: ...able into a network wall jack Ask your network administrator to help you select the correct network jack Your notebook is now physically connected to the network Your network administrator can help you log on to your network Broadband Internet connections You can use your computer s Ethernet jack for more than just networking Many broadband Internet connections such as cable modems and DSL modems ...

Page 36: ...ations see Checking Out Your Gateway Notebook on page 1 USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use a USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at ...

Page 37: ...out additional information resources available to help you use your computer including HelpSpot Online help Gateway Web site Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Page 38: ... Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start HelpSpot Click Start then select Help and Support HelpSpot opens If this is the first time you have started HelpSpot on your computer you may experience a brief wait while HelpSpot builds the help database then HelpSpot will display an introductory video ...

Page 39: ...y com You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other topics click the Getting Started link on the HelpSpot main page ...

Page 40: ...HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video Tutorials on the HelpSpot home page then click a video title The video plays ...

Page 41: ...earn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Page 42: ...p you use your computer Visit the Gateway Web site at www gateway com for Technical documentation and product manuals Technical tips and support including online chat services Hardware drivers Order status Frequently asked questions FAQs For more information about connecting to the Internet see Using the Internet on page 57 ...

Page 43: ...ics Read this chapter to get basic information on how to Work on the Windows desktop Manage files and folders Work with documents Use shortcuts Help and Support For more information on Windows click Start then select Help and Support ...

Page 44: ...tarts the first screen you see is the Windows desktop The desktop is like the top of a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from the example shown below depending on how your computer is set up ...

Page 45: ... Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking selecting an item on the menu that opens The Recycle Bin is where files folders and programs that you discarded are stored You must empty the Recyc...

Page 46: ...Start menu 1 Click the Start button on the lower left of the Windows desktop The Start menu opens showing you the first level of menu items 2 To see all programs and files in the Start menu click All Programs When you move the mouse pointer over any menu item that has an arrow next to it another menu or submenu opens and reveals related files programs or commands 3 Click a file or program to open ...

Page 47: ...ems When you double click the icon for a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after double clicking the Local Disk C icon in the My Computer window Minimize Maximize Close Title bar Menu bar ...

Page 48: ...t shows the window title Clicking the minimize button reduces the active window to a button on the taskbar Clicking the program button on the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire screen Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Selecting a...

Page 49: ...wing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the diskette drive You may also have more drives such as a CD DVD drive To view the drives on your computer Click Start then select My Computer from the Start menu To see the files and folde...

Page 50: ...er is stored in files To create a folder 1 Click Start then select My Computer from the Start menu 2 Double click the drive or folder for example the Local Disk C where you want to put the new folder The drive or folder window opens If you do not see the contents of the drive or folder click Show the contents of this drive 3 Select File then New then Folder The new folder is created 4 Type a name ...

Page 51: ...lick press the right mouse button the file or folder that you want to copy A pop up menu opens on the desktop 2 Select Copy from the pop up menu 3 Open the destination folder 4 With the pointer inside the destination folder right click 5 Select Paste A copy of the file or folder appears in the new location To move a file or folder to another folder 1 Right click press the right mouse button the fi...

Page 52: ...n the Recycle Bin as long as the bin has not been emptied To delete files or folders 1 In My Computer or Windows Explorer select the files or folders that you want to delete For instructions on how to select multiple files and folders see Shortcuts on page 56 2 Select File then Delete Windows moves the files and folders to the Recycle Bin To recover files or folders from the Recycle Bin 1 Double c...

Page 53: ...esktop The Recycle Bin window opens 2 Select File then Empty Recycle Bin Windows asks you if you are sure that you want to empty the bin 3 Click Yes Windows permanently deletes all files in the Recycle Bin Caution Emptying the Recycle Bin permanently erases any files or folders in the bin These files cannot be restored ...

Page 54: ...y may have many levels usually many more levels than a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing To browse for a file 1 Click Start then select My Computer 2 Double click the drive or folder that you think contains the file or folder that you want to find If you do not see the contents of a fol...

Page 55: ...hey are stored on your hard drive you can use the Search utility to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using these utilities can be opened copied cut renamed or deleted directly from the list in the result...

Page 56: ...ow opens Click All files and folders 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file and folder names containing the letters you typed ...

Page 57: ...d for 4 Open a file folder or program by double clicking the name in the list Using advanced search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modified Size of the file Type of file such as a program or a text document ...

Page 58: ...crosoft Word Though these examples use Microsoft Word similar procedures apply to other programs such as Microsoft Excel Microsoft Works and Microsoft Publisher For more information about using a program select Help on the menu bar Creating a new document To create a new document 1 Click Start then select All Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select Fi...

Page 59: ...ur document Use the menus and toolbar buttons at the top of the window to format the document Saving a document After you create a document you need to save it if you want to use it later To save a document in Microsoft Word 1 Select File then Save The Save As dialog box opens 2 Select the folder in which you plan to save the file from the Save in list Help and Support For more information on savi...

Page 60: ...d to open it Open the document in the program it was created in To open a document in Microsoft Word 1 Click Start then select All Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File then Open Help and Support For more information on opening a document click Start then select Help and Support File folder File name ...

Page 61: ...er For more information about installing or using your printer refer to the printer documentation To print a document in Microsoft Word 1 Make sure that the printer is turned on and loaded with paper 2 Start Microsoft Word and open a document 3 Select File then Print The Print dialog box opens 4 Select the print options then click OK The document prints Help and Support For more information on pri...

Page 62: ... object then press CTRL V Select multiple items in a list or in a window Click the first item press and hold down the CTRL key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click the file or folder then press SHIFT D...

Page 63: ...the Internet This chapter provides information about the Internet and the World Wide Web and tells you how to set up the America Online Internet service so that you can send and receive e mail and access other Internet resources ...

Page 64: ... device that connects your computer using a telephone DSL or cable line to other computers or servers An Internet Service Provider a company that provides access to the Internet through an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mail messages A Web browser a program that displays information from the World Wide Web An e mail program a program th...

Page 65: ...fer an existing account to this computer contact the ISP directly If you set up an account with America Online an Internet e mail address is created for you After completing the setup you are ready to access the Internet To set up an Internet account with America Online 1 Select Start then select All Programs then America Online 2 Follow the on screen instructions After setting up your account you...

Page 66: ...about the Web and the Web browser see Using the World Wide Web on page 61 To disconnect from your America Online Internet account Click X in the top right corner of the America Online program Your computer disconnects from the Internet If you are using a service other than America Online check with your ISP for the correct procedure for disconnecting Help and Support For more information on access...

Page 67: ... your new computer Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on the Web page called links or hyperlinks A link may be colored or underlined text a pict...

Page 68: ...or in the browser address bar for example www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends...

Page 69: ... on a Web page to navigate to the Web site containing the file that you want to download 3 Create or locate the folder where you want to store the file on your computer 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you created A copy of the file is downloaded to your computer The time that it takes...

Page 70: ... the Internet Service Provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail address that is similar to this one Sending e mail To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the reci...

Page 71: ... you specified Checking your e mail To check your e mail using America Online 1 Connect to your America Online account 2 Click Read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For more information on checking your e mail click Start then select Help and Support ...

Page 72: ...66 Chapter 5 Using the Internet www gateway com ...

Page 73: ...hapter provides information on using the multimedia capabilities of your notebook Read this chapter to learn how to Use the diskette drive Use the CD DVD drive Play CDs and DVDs Record and play audio files Use Windows Media Player Use MusicMatch ...

Page 74: ...the diskette drive with the label facing up 2 To access a file on the diskette click Start then select My Computer then the drive letter for example the A drive then double click the file 3 To remove the diskette make sure the drive activity indicator see Status indicators on page 19 is off then press the diskette eject button Warning Do not expose diskettes to water or magnetic fields Exposure co...

Page 75: ... DVD drive After the disc tray opens slightly pull the tray completely open 2 Place the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so that the name o...

Page 76: ...olume system key combination FN or FN to change the volume or press the mute system key combination FN to turn off all sound To adjust the overall volume level from Windows 1 Click Start then select Control Panel The Control Panel window opens 2 Select Sounds Speech and Audio Devices 3 Select Adjust the system volume The Sounds and Audio Devices Properties dialog box opens Help and Support For mor...

Page 77: ...e the volume or click to select the Mute check box then click OK To adjust specific volume levels 1 Click Start then select Control Panel The Control Panel window opens 2 Select Sounds Speech and Audio Devices 3 Select Adjust the system volume The Sounds and Audio Devices Properties dialog box opens ...

Page 78: ...not appear in the Master Volume dialog box select Options Properties select the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Master Volume dialog box 6 Click X in the top right corner of the Master Volume dialog box ...

Page 79: ... For more information about using the Windows Media Player select Help To play a CD 1 Insert a CD into the CD DVD drive 2 If a message asks you to chose a CD player select Windows Media Player The Windows Media Player opens 3 When the media player opens click play Play Stop Next Previous Mute Volume ...

Page 80: ...n of the jack 2 Click Start then select All Programs Accessories Entertainment then Sound Recorder The Sound Recorder opens 3 Click record then speak into the microphone 4 When you finish recording click stop 5 Select File then Save As The Save As dialog box opens 6 Name the recording specify the path then click Save The recording is saved Help and Support For more information on recording and pla...

Page 81: ... play an audio recording in Sound Recorder 1 Open the Sound Recorder 2 Select File then Open The Open dialog box opens 3 Select the file you want to play back then click Open 4 Play the file by clicking play then stop playing the file by clicking stop ...

Page 82: ...more information about using the Windows Media Player select Help To play a file using the Windows Media Player 1 Click Start then select All Programs then Windows Media Player The Windows Media Player opens 2 Select File then Open The Open dialog box opens 3 Select the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking stop Video file inf...

Page 83: ...e information about playing DVDs select Help in the DVD player program To play a DVD 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Turn off your system screen saver and standby timers 3 Click Start then select All Programs DVD Player then DVD Player The DVD Player video screen and control panel open 4 Insert a DVD into the DVD drive the...

Page 84: ...usic files to build a music library Enter music track information Listen to Internet Radio For more information on using MusicMatch see its online Help Playing CDs You can use the MusicMatch program to play music CDs To play a music CD 1 Insert the music CD into the CD DVD drive on your computer The first time you insert a CD the Audio CD dialog box opens ...

Page 85: ...y Audio CD using mmjb select Always do the selected action then click OK MusicMatch opens the CD begins playing and the names of the music tracks appear in the playlist area The next time you insert an audio CD MusicMatch plays the CD automatically ...

Page 86: ...ee the online help in MusicMatch MP3 MPEG Layer 3 is a standard for digitally compressing high fidelity music into compact files without noticeably sacrificing quality MP3 files end in the file extension mp3 Ripping is the process of copying a music track from a music CD and storing it on your computer s hard drive To create rip MP3 files 1 Open MusicMatch by clicking Start then selecting All Prog...

Page 87: ...o edit track information 1 In MusicMatch click My Library The library window opens 2 In the library window right click the file then select Edit Track Tag s The Edit Track Tag dialog box opens 3 Enter information such as track title lead artist album and genre 4 Click OK The new track information is displayed in the MusicMatch playlist music library and recorder ...

Page 88: ...e You can add music tracks to your music library by Creating MP3 files When you create MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download ar...

Page 89: ...sic library display settings To change the music library display settings 1 In MusicMatch select Options then Settings The Settings window opens 2 Click the Music Library tab 3 Select the categories that you want to display in the columns then click OK ...

Page 90: ...teway com Listening to Internet radio Use the Radio feature in MusicMatch to listen to Internet Radio stations To listen to an Internet radio station 1 Connect to the Internet then in MusicMatch click Radio Stations The Radio window opens ...

Page 91: ... choose another Internet radio station by clicking Broadcast Stations then clicking Station Selector 3 Select a radio station then click Play MusicMatch connects to the station Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player See the MusicMatch online Help ...

Page 92: ...86 Chapter 6 Using Multimedia www gateway com ...

Page 93: ...ocessor or graphics program you can send it as a fax You can also receive faxes on your notebook This chapter shows you how to Set up a fax cover page Create and send a new fax Fax a document you created in another program Receive view and print a fax Help and Support For more information on using the fax functions in PhoneTools click Start then select Help and Support ...

Page 94: ...ck Start then select All Programs PhoneTools then PhoneTools 2 Select Setup then select General Setup The General Setup dialog box opens 3 Click the Customize tab then type your personal information in the User boxes 4 Click the Fax tab then enter your name and fax number in the Fax identifier text box This identifier information is required by law You can enter up to 20 characters in the text box...

Page 95: ...e picture then click the clear button OR If you want to replace the PhoneTools logo with one of your own click the import button then select a picture for the logo The picture must be saved in a supported format BMP DGR GIF JPG PCX T31 or TIF and be small enough to fit in the logo box 8 Click OK Important Some fax machines cannot use special characters such as hyphens We suggest using spaces inste...

Page 96: ...r 7 Sending and Receiving Faxes www gateway com Sending a fax To send a fax 1 If PhoneTools is not open click Start then select All Programs PhoneTools then PhoneTools 2 Click Send Fax The Send Fax Wizard opens ...

Page 97: ...d a message in the Message Text area you must select a cover page 6 If you want to attach a file make sure the file is not open then click browse select the file then click Open 7 Click Next then click Finish The Confirm Transmissions dialog box opens 8 Click Send PhoneTools dials the fax number and sends your fax Important If for any reason you receive a failed transmission message select Send th...

Page 98: ...a fax 1 If PhoneTools is not open click Start then select All Programs PhoneTools then PhoneTools When PhoneTools is open it detects incoming faxes and stores them in the In Box 2 To view a fax click Fax Inbox then double click the fax you want to view The fax viewer opens where you can view and print the fax Important Your notebook cannot detect incoming faxes while in the Standby power saving mo...

Page 99: ...ould manage power consumption to get the most use out of the battery This chapter shows you how to Check and recharge the battery Change batteries Recalibrate the battery Extend the life of the battery by conserving battery power and using alternate power sources Change power saving settings ...

Page 100: ... management mode Looking at the battery charge indicator A green light indicates the battery is fully charged An orange light indicates the battery is being charged A red light indicates the battery is low A red blinking light indicates the battery is critically low An orange blinking light indicates the battery is malfunctioning Waiting for a Low Battery warning message to appear If your battery ...

Page 101: ...et by default to disabled A checkmark appears to show that it is now turned on 4 Exit the BIOS Setup utility by clicking Exit then selecting Save and Exit The battery recalibration program begins and the notebook will reboot After your battery has been recalibrated the notebook recharges the battery Recharging may take 12 24 hours After the battery finishes recharging the battery meter displays th...

Page 102: ...elease latch and slide the battery out of the bay 3 Slide a charged battery into the bay until it snaps into place Warning Danger of explosion if battery is incorrectly replaced Replace only with a Gateway battery designed for your notebook Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if mishandled Do...

Page 103: ... 103 Using the CD DVD drive only when necessary CD DVD drives use a large amount of power Recharge the battery often take an extra battery and fully recharge the batteries before traveling For more information see Recharging the battery on page 94 and Changing batteries on page 96 Using alternate power sources To extend battery life use alternate power sources whenever possible If traveling intern...

Page 104: ...e information on using Hibernate mode see Using Hibernate mode on page 103 Using Standby mode Always save your work before using Standby mode When in Standby your computer reduces or turns off the power to most devices except memory However the information in the memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your computer saves all mem...

Page 105: ...ower schemes setting power alarms adjusting advanced power settings and activating Hibernate mode Power schemes groups of power settings let you change power saving options such as when the monitor or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme Alarms can alert you when the battery charge is low Advanced power settings let ...

Page 106: ...then click the Power Options icon The Power Options Properties dialog box opens 3 Select a power scheme from the Power Scheme list OR Set the timers then save your custom power scheme by clicking Save As and typing a name for the scheme 4 Save the changes by clicking OK Help and Support For more information on changing power settings click Start then select Help and Support ...

Page 107: ...Control Panel 2 Click Performance and Maintenance then click the Power Options icon The Power Options Properties dialog box opens 3 Click the Alarms tab 4 Adjust the alarm settings then save the changes by clicking OK Help and Support For more information on changing power settings click Start then select Help and Support ...

Page 108: ...ontrol Panel 2 Click Performance and Maintenance then click the Power Options icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Select a power savings mode to be activated by the power button then save the changes by clicking OK Help and Support For more information on changing power settings click Start then select Help and Support ...

Page 109: ... click the Power Options icon The Power Options Properties dialog box opens 3 Click the Hibernate tab 4 Select the Enable hibernation check box then click Apply Hibernate mode is now an option you can select on the Advanced tab and in the Turn Off Computer dialog box Help and Support For more information on changing power settings click Start then select Help and Support ...

Page 110: ...avings mode open the Power Options dialog box click the Power Schemes or Advanced tab select Hibernate as one of the power settings then save the changes by clicking OK To manually place your computer into hibernation click Start then click Turn Off Computer press and hold SHIFT then click Hibernate ...

Page 111: ...provides information on Using the modem Using your radio frequency wireless connections Transferring files Protecting your notebook from loss and theft Managing your notebook s power efficiently Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Page 112: ...e use of wireless devices If your system is equipped with a wireless device when traveling between countries with your system check with the local Radio Approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country If your system came equipped with an internal embedded wireless device see Safety Regulatory and Legal Information on page 221 ...

Page 113: ...s Be ready to claim your notebook as soon as it passes through the x ray machine in security checkpoints Write down your notebook model number and serial number available on the system label in case of theft or loss and keep the information in a safe place Also tape your business card or an address label to your notebook and accessories Whoever sits next to you or behind you can see your notebook ...

Page 114: ...ity by clicking Exit then selecting Save and Exit 5 Click OK When you start your computer you are prompted to enter the user password you set in Step 3 Power To get the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power see Conserving battery power ...

Page 115: ...vides information about customizing your notebook by changing settings in Windows You can Change screen and display settings Change the background and screen saver Adjust the touchpad settings Program the multi function buttons on the keyboard Allocate system memory ...

Page 116: ... colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings for your LCD We recommend 16 bit High Color setting be used at all times If the color in your images seems false or jumpy especially after you have played a game or run a video intensive program check the color depth setting and return it to 16 bit ...

Page 117: ...ize you prefer For example you can increase the resolution to fit more icons on your desktop or you can decrease the resolution to make reading and identifying objects on the display easier The higher the resolution the smaller individual components of the screen such as icons and menu bars appear To change the screen resolution 1 Click Start then select Control Panel 2 Click Appearance and Themes...

Page 118: ...112 Chapter 10 Customizing Your Notebook www gateway com 3 Click the Settings tab 4 Drag the Screen Resolution slider to the size you prefer 5 To save your changes click OK then click Yes ...

Page 119: ...of such things as the desktop windows and dialog boxes You can select an existing scheme or create your own To select a color scheme 1 Click Start then select Control Panel Click Appearance and Themes 2 Click Display then click the Appearance tab 3 Select a scheme from the Color Scheme list then click OK Help and Support For more information on applying a color scheme click Start then select Help ...

Page 120: ...eral alternative backgrounds or you can use pictures that you have created or retrieved from other sources To change the desktop background 1 Click Start then select Control Panel Click Appearance and Themes 2 Click Display then click the Desktop tab Help and Support For more information on changing the desktop background click Start then select Help and Support ...

Page 121: ...nge the solid color behind the picture by selecting a color from the Color list 6 Click OK Selecting a screen saver You can use a screen saver to keep others from viewing your screen while you are away from your computer Windows supplies a variety of screen savers that you can choose from and many more are available from the Internet and as commercial products To select a screen saver 1 Click Star...

Page 122: ... saver click Settings and then make your changes If the Settings button is not available you cannot customize the screen saver you selected 6 If you want to display the Welcome Login screen whenever you close the screen saver select the On resume display Welcome screen check box 7 If you want to change the time before the screen saver is activated click the up or down arrows next to the Wait box 8...

Page 123: ...and Other Hardware then click the Mouse icon The Mouse Properties dialog box opens 3 Click one of the tabs to change your touchpad settings 4 To assign a function to the rocker switch click the Button Actions tab Select the function for the Extended Button One for the top rocker button and Extended Button Two for the bottom rocker button from the lists 5 Click OK to save changes Help and Support F...

Page 124: ...i function buttons 1 Click Start select Control Panel then click Switch to Classic View 2 Click the Multi function Keyboard icon The Gateway Multi function Keyboard utility window opens 3 Click the tab corresponding to the multi function button to make changes to its function To see which button each tab corresponds to see Multi function buttons on page 24 4 Click OK Help and Support For more info...

Page 125: ...te up to 32 MB of the total memory for graphics To allocate system memory 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Click Advanced then select Shared memory 3 Select the graphics memory size you want to allocate then click OK 4 Exit the BIOS Setup utility by clicking Exit then selecting Save and Exit 5 Click OK Caution Increasing the memory...

Page 126: ...120 Chapter 10 Customizing Your Notebook www gateway com ...

Page 127: ...121 11 www gateway com Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook including PC Cards Memory Hard drive ...

Page 128: ...upports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping refer to the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the bottom of the PC Card slot label side up until the outer edge of the card is flush with the side of the notebook Help and Supp...

Page 129: ...remove a PC Card 1 Click the icon on the taskbar then select the PC Card name and click Stop OR Turn off the notebook 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button again ...

Page 130: ...packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components ...

Page 131: ...ry modules 1 Follow the instructions under Preventing static electricity discharge on page 124 2 Shut down your notebook then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the battery For more information see Changing batteries on page 96 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer remove the battery and unp...

Page 132: ...126 Chapter 11 Upgrading Your Notebook www gateway com 4 Remove the memory bay cover screw and then remove the memory bay cover ...

Page 133: ... Installing memory www gateway com 5 If you are removing a module gently press outward on both clips at either end of the memory module until the module tilts upward Pull the memory module out of the slot ...

Page 134: ...hat it can only be inserted in one direction If the module does not fit make sure the notch in the module lines up with the tab in the memory bay 7 Gently push the module down until it clicks in place 8 Replace the memory bay cover and cover screw insert the battery connect the AC adapter and turn on your notebook Important Use only PC100 100 MHz or PC133 133 MHz memory modules ...

Page 135: ...ons 2 Shut down your notebook then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the battery For more information see Changing batteries on page 96 4 Remove the hard drive screws then pull the drive kit straight out from the notebook 5 Place the new hard drive kit in the bay slide it into the connector then replace the screws to secure the hard drive to the note...

Page 136: ...130 Chapter 11 Upgrading Your Notebook www gateway com ...

Page 137: ...uters lets you share drives printers and a single Internet connection among the connected computers This chapter contains information about Benefits of using a network in your home small office or home office Types of network connections Using wireless networking Purchasing additional network equipment ...

Page 138: ...nd Internet Service Provider ISP account Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using diskettes In addition you can map a drive from a computer on the network to a drive on another computer and access the file as if it were located on the hard drive of the co...

Page 139: ...cated on your network Streaming audio and video files With a network you can store audio files such as the popular MP3 files and video files on any networked computer then play them on any of the other computers or devices connected to your network a process called streaming Playing multi player games With a home network you can play multi player games Load a game like Microsoft Midtown Madness 2 ...

Page 140: ...ateway com Example network A network connects all your computers and other devices so that you can share files programs peripheral devices and much more from any computer in your home or office The picture below shows an example of a home network ...

Page 141: ...Fast Ethernet Ethernet is a type of connection commonly used in offices around the world This type of connection can also be used to build small computer networks in the home Ethernet is available at two different speeds standard Ethernet which runs at the same speed as HPNA 2 0 and Fast Ethernet which runs up to ten times faster To create an Ethernet network you or your electrician must install s...

Page 142: ...802 11b or WiFi exceeds the speed of either HPNA 2 0 or standard Ethernet In addition this type of network allows you the freedom to move about your home or office with your computer For example you can take your notebook computer from your home office to your patio without having a telephone or Ethernet jack available Warning Radio frequency wireless communication can interfere with equipment on ...

Page 143: ...ting to a telephone jack A USB port to connect to a HPNA adapter Cost savings is more important than network speed Your connection speed needs are less than 10000 Kbps see Comparing data transfer speed on page 139 Ethernet An Ethernet or Fast Ethernet network is appropriate if You are building a new home or your existing home already has Ethernet cable installed in each room that has a device you ...

Page 144: ...nstalling cable for connectivity The ability to move about with your computer is as important as network speed You have several Windows based computers that are used for drive sharing printing to a single printer or surfing the Internet Your notebook computer has wireless Ethernet IEEE 802 11b for networking Your connection speed needs are less than 11000 Kbps see Comparing data transfer speed on ...

Page 145: ...ion type you should consider which programs may run at the same time on your network For example you have stored several MP3 audio files on your network You typically play music on your desktop and at the same time your teenager may play music on her notebook Playing two MP3 audio files simultaneously Type of Program Speed Required Voice over IP VoIP 5 20 Kbps Multiplayer Game 20 80 Kbps Dial up I...

Page 146: ...to your printer the speed required increases to 200 Kbps 200 Kbps 200 Kbps 600 Kbps A comparison of the two tables on the previous page shows that HPNA 2 0 Ethernet and wireless Ethernet can handle most programs on a network If you anticipate using a combination of programs that regularly exceed 10000 Kbps you should consider installing Fast Ethernet for your connection ...

Page 147: ...rivers Immediately following the initial startup you may be instructed to run the Network Setup Wizard Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11b also known as wireless Ethernet or WiFi communication devices are examples of devic...

Page 148: ...pens 2 Click Next to continue through the wizard Important The following procedure uses the Windows XP Network Setup Wizard The example screens show those screens that typically appear in the course of using the wizard Your network situation may differ from that used in this example and therefore you may encounter additional screens or screens with different selections Make sure you read each scre...

Page 149: ...143 Using a wireless network www gateway com 3 Click Next The following screen opens 4 Click to select the Ignore disconnected network hardware checkbox then click Next The following screen opens ...

Page 150: ... notebook accesses the Internet then click Next If you do not see the method you want click Other for a list of additional methods make a selection then click Next The following screen opens 6 Select Let me choose the connections to my network then click Next The following screen opens ...

Page 151: ...Click to select the Wireless Network Connection checkbox then click Next The following screen opens 8 Enter a description of the computer and the name by which the computer will be identified on the network then click Next The following screen opens ...

Page 152: ... settings The following screen opens 12 If you are setting up a wireless Ethernet network on other computers you may want to use the Network Setup Wizard to do so Select a method for installing and configuring the network on your other computers and click Next 13 Click Finish Configuring Windows XP for wireless Ethernet To configure Windows XP to use the wireless Ethernet network 1 Click Start the...

Page 153: ...y com 4 Right click Wireless Network Connection 5 Select Properties The Wireless Network Connection Properties dialog box opens 6 Select Internet Protocol TCP IP then click Properties The Internet Protocol TCP IP Properties dialog box opens ...

Page 154: ...k Use the following IP address and enter the IP Address and Subnet Mask 9 Click OK to close the Internet Protocol TCP IP Properties dialog box 10 Click OK to close the Wireless Network Connection Properties dialog box 11 Click X to close the Network Connections window Important If you are required to enter an IP Address and Subnet Mask ask your network system administrator for the correct values ...

Page 155: ...ernet on or off using the switch Press the small black switch located in the center of the wireless indicator To turn wireless Ethernet on or off using the Start menu 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Connections window opens 3 Click Network Connections The Network Connections window opens 4 Right click Wireless Network Connec...

Page 156: ... you to both join a wireless network and access a wired network at the same time You can create an access point wireless network if you purchased an RG1000 or equivalent access point The figure below shows an example of an access point network To create an access point wireless Ethernet network 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Interne...

Page 157: ...sing a wireless network www gateway com 5 Select View Available Wireless Networks The Connect to Wireless Network dialog box opens 6 Click Advanced The Wireless Network Connection Properties dialog box opens ...

Page 158: ...152 Chapter 12 Networking Your Notebook www gateway com 7 Click the Wireless Networks tab ...

Page 159: ... encryption WEP enabled check box 11 Click to clear the The key is provided for me automatically check box 12 Enter the network key This key must be the last five digits of the network name Example ff60a 13 Select ASCII characters from the Key format list 14 Select 40 bits 5 characters from the Key length list 15 Select 0 from the Key index advanced list 16 Make sure that the Network Authenticatio...

Page 160: ...ur Notebook www gateway com 18 Click OK to close the Wireless Network Properties dialog box 19 Click the General tab 20 Select Internet Protocol TCP IP then click Properties The Internet Protocol TCP IP Properties dialog box opens ...

Page 161: ...g a DHCP server click Use the following IP address and enter the IP Address and Subnet Mask 23 Click OK to close the Internet Protocol TCP IP Properties dialog box 24 Click OK to close the Wireless Network Connection Properties dialog box Important If you are required to enter an IP Address and Subnet Mask ask your network system administrator for the correct values ...

Page 162: ... sharing files and peripheral devices This type of network does not include an access point into a wired network To create a peer to peer wireless Ethernet network 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Connections window opens 3 Click Network Connections The Network Connections window opens 4 Right click Wireless Network Connectio...

Page 163: ...sing a wireless network www gateway com 5 Select View Available Wireless Networks The Connect to Wireless Network dialog box opens 6 Click Advanced The Wireless Network Connection Properties dialog box opens ...

Page 164: ...158 Chapter 12 Networking Your Notebook www gateway com 7 Click the Wireless Networks tab ...

Page 165: ... network For a peer to peer network this can be any network name not already in use for example Adhoc 10 Click the This is a computer to computer ad hoc network check box 11 If an encryption key has been agreed to by the other members of your network enter this value 12 Click OK to close the Wireless Network Properties dialog box ...

Page 166: ...er 12 Networking Your Notebook www gateway com 13 Click the General tab 14 Select Internet Protocol TCP IP then click Properties The Internet Protocol TCP IP Properties dialog box opens 15 Click the General tab ...

Page 167: ...g box 19 Click OK to close the Wireless Network Connection Properties dialog box Connecting to a wireless Ethernet network in Windows XP To connect to an existing wireless Ethernet network 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Connections window opens 3 Click Network Connections The Network Connections window opens 4 Right click W...

Page 168: ... signal strength If your wireless Ethernet network is running slower than you expect you should check your network signal strength To check signal strength of your wireless Ethernet network 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Connections window opens 3 Click Network Connections The Network Connections window opens 4 Right click ...

Page 169: ...sters the signal strength for wireless Ethernet on your notebook if other computers with the same network name are within range of your notebook Important Signal strength is affected by the distance between your wireless network devices by radio interference and interference from natural obstructions such as walls floors and doors ...

Page 170: ...p computer OR An HPNA V 90 combination card installed in each desktop computer OR A USB HPNA adapter attached to each desktop or notebook computer OR An HPNA PC Card installed in each notebook computer Modem cable going from each computer to the closest telephone jack Important All HPNA components should be HPNA 2 0 A mixture of HPNA 1 0 and HPNA 2 0 components will result in your network running ...

Page 171: ... computer An Ethernet hub or switch with enough ports for each computer and device in the network hubs are slightly cheaper than switches but may run slower than switches Ethernet cable going from each computer to the hub or switch Important All Ethernet components should be either standard Ethernet 10 Mbps or Fast Ethernet 100 Mbps A mixture of Ethernet and Fast Ethernet components will result in...

Page 172: ...1b Access Point if you want to connect your wireless Ethernet to the Internet or a wired network For more information For more information about the Gateway Connected Home or networking an office discuss your particular needs with your Gateway Country Store representative In addition several books and Internet sites are dedicated to networking Refer to these sources for more information about netw...

Page 173: ...one Using the Files and Settings Transfer Wizard You can move your data files and personal settings from your old computer to your new one by using the Files and Settings Transfer Wizard You can take your display Internet and e mail settings from your old computer and transfer them to the new one The wizard also moves specific files or entire folders such as My Documents My Pictures and Favorites ...

Page 174: ...nal data files Use Windows Search to locate other personal data files To find files in the My Documents folder 1 Click Start then select My Computer 2 Double click the C drive icon The C window opens 3 Double click the My Documents folder The My Documents window opens You can often identify different data file types by looking at the file s extension the part of the file name following the last pe...

Page 175: ...talled on your new computer run that setup program If it asks to set up a new account or an existing one choose to reconnect to an existing account If your current ISP software is not preinstalled on your new computer locate the original Internet setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it on your new computer...

Page 176: ...owser program s online help Reinstalling your old printer or scanner Older printers scanners or other peripheral devices may have Windows support integrated built in which means you do not need any additional software Newer devices however usually require your original software installation CDs or diskettes Reinstalling a USB printer or scanner USB devices may have special installation instruction...

Page 177: ...iver updates Reinstalling your old programs You probably use some programs that did not come installed on your new computer such as personal finance software graphics programs or games Spend some time going through your old computer s Start and Programs menus making note of any programs you want to install on your new computer Locate your original program installation CDs and installation guides Y...

Page 178: ...172 Chapter 13 Moving from Your Old Computer www gateway com ...

Page 179: ...ds Magnetic fields can erase data on both diskettes and hard drives Never turn off your computer when the hard drive indicator is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case or LCD can become very brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extre...

Page 180: ...st Maintenance task Immediately after purchase Monthly When needed See Create an emergency diskette X page 175 Check for viruses X X page 177 Manage hard drive space X page 179 Clean up hard drives X X page 180 Scan hard drive for errors X X page 181 Defragment hard drive X X page 182 Back up files X X page 184 Recalibrate the battery X page 95 Clean computer case X page 186 Clean keyboard X page ...

Page 181: ...our computer To create an emergency startup diskette 1 Place a blank diskette labeled Startup into the diskette drive 2 Click Start then select My Computer The My Computer window opens 3 Right click 3 Floppy A then select Format The Format 3 Floppy A dialog box opens 4 Select Create an MS DOS Startup Disk then click Start Windows copies files to the emergency startup diskette Help and Support For ...

Page 182: ...ve the diskette from the diskette drive 6 To prevent the diskette from being erased or infected by viruses you should write protect it by sliding the write protect tab up 7 Store your emergency startup diskette in a safe place with your other backup software media Not write protected Write protected ...

Page 183: ...es or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating your Norton AntiVirus program to protect against the latest viruses To scan for viruses 1 Click Start then select All P...

Page 184: ...or at least 30 seconds 3 Turn on the computer and rescan for the virus To update Norton AntiVirus 1 Click Start then select All Programs Norton AntiVirus then LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 2 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 3 When the program has finished updating click Finish ...

Page 185: ...hard drive Checking hard drive space To check hard drive space 1 Click Start then select My Computer 2 Right click the drive that you want to check for available file space then select Properties Drive space information appears Help and Support For more information on checking hard drive space click Start then select Help and Support ...

Page 186: ...leanup program 1 Click Start then select My Computer The My Computer window opens 2 Right click the hard drive that you want to delete files from then select Properties The System Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens Help and Support For more information on using Disk Cleanup click Start then select Help and Support ...

Page 187: ...s and marks flawed areas on the hard drive so that Windows does not use them If you use your computer several hours every day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check the hard drive for errors 1 Click Start then select My Computer 2 Right click the ...

Page 188: ...structions After Windows has finished checking the drive for errors it provides a summary of the problems that it found 7 Click OK Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for the computer to use a file Windows must sear...

Page 189: ...yboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over To run Disk Defragmenter 1 Click Start then select My Computer 2 Right click the hard drive that you want to defragment then select Proper...

Page 190: ...e hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable CD if you have a CD R or CD RW drive or to diskettes Use a backup device such as a CD R CD RW or Zip drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one y...

Page 191: ...l Programs Accessories System Tools then Scheduled Tasks The Scheduled Tasks window opens 2 Double click Add Scheduled Task The Scheduled Tasks Wizard opens 3 Click Next then select the Scheduled Task Wizard option you want to create and follow the screen prompts to customize the task Help and Support For more information on using the Scheduled Task Wizard click Start then select Help and Support ...

Page 192: ... cloth to clean the computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With the computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do n...

Page 193: ...h and water to clean the screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely then cleaning the mouse will likely improve its accuracy To clean your mouse 1 Turn the mouse upside down 2 Rotate the ret...

Page 194: ... com 3 Remove the retaining ring and mouse ball 4 Remove any dust lint or dirt from the mouse ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 6 Replace the mouse ball and lock the retaining ring into place ...

Page 195: ... manufacturer You should reinstall device drivers If directed to do so while troubleshooting If you see a message indicating that there is a problem with a device driver If you are not comfortable with the procedures covered in this section seek help from a more experienced computer user or a computer service technician Reinstall the device drivers if you are directed to do so while troubleshootin...

Page 196: ... Restoration Kit window opens close it by clicking OK 6 Click the Reinstall tab 7 If there is a Find More button at the bottom of the window complete the list of available device drivers by clicking Find More and following the on screen instructions 8 Click Automatic Installation then select multiple device drivers to reinstall OR Click Manual Installation then select a single device driver to rei...

Page 197: ... drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Update tab Help and Support For more information on updating device drivers click Start then select Help and Support Important If your system came equipped with a wireless device only use the drivers approved for the...

Page 198: ...Install available updated device drivers by following the on screen instructions Depending on the device driver you are updating you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions ...

Page 199: ...stall Windows and other software Reinstalling Windows The System Restoration Kit steps you through reinstalling Windows The System Restoration Kit automatically reinstalls the hardware device drivers and some programs as well To reinstall Windows and the device drivers 1 Place Disc 2 of the System Restoration Kit in the CD DVD drive If you have an additional recordable rewritable CD drive make sur...

Page 200: ... 2 2 Click Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Reinstall tab 7 If there is a Find More button at the bottom of the window complete the list of availa...

Page 201: ...lling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions To reinstall a program from a CD 1 Place the program CD in your CD DVD drive 2 Complete the program reinstallation by following the instructions included with the program CD ...

Page 202: ...196 Chapter 15 Restoring Software www gateway com ...

Page 203: ... and software issues This chapter also includes information about Telephone support Automated troubleshooting systems Tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 31 for more information about how to get help Help and Support For more information on troubleshooting click Start then select Help and Support ...

Page 204: ...rd drive or memory bay cover while your computer is turned on while the battery is installed and while the modem cable and AC power adapter are connected Make sure you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 124 ...

Page 205: ...ssage appears on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure you followed each instruction If an error occurs in a program consult the program s printed documentation or the online help Important Do not try to trou...

Page 206: ...dware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic tests directly from your computer This support tool is available from HelpSpot or by clicking Start then selecting All Programs then Gateway Utilities Help and Support For more information on PC Doctor click Start then select Help and Support ...

Page 207: ...n audio CD does not produce sound Make sure the CD label is facing up Make sure the volume controls are turned up For more information see Adjusting the volume on page 70 and Listening to CDs on page 73 Make sure mute controls are turned off To make sure mute is turned off 1 Click Start then select Control Panel 2 Click Sounds Speech and Audio Devices then click Adjust the system volume Make sure ...

Page 208: ...tle exports and help reduce illegal disc distribution To be able to play a DVD the regional code on the disc and the regional code for the DVD drive must match The regional code on your DVD drive is determined by delivery address for your computer The regional code for the disc is on the disc disc documentation or packaging To clean a CD or DVD Wipe from the center to the edge not around in a circ...

Page 209: ...nts are displayed To free IRQ resources for the new device 1 In the Device Manager check the device list for a resource conflict A resource conflict appears as a black exclamation point in a yellow circle 2 Remove the device you are trying to install then determine which one of the existing devices or ports you can disable 3 Right click the device or port you want to disable then select Disable Th...

Page 210: ...te again You receive a Non system disk or Disk error error message Eject the diskette from the diskette drive then press ENTER Make sure the diskette you are using is IBM compatible The indicator on the diskette drive is lit continuously Remove the diskette from the drive If the indicator stays on try restarting your computer Error checking When you started your computer it ran Error checking The ...

Page 211: ...drive using Disk Cleanup For more information see Using Disk Cleanup on page 180 Empty the Recycle Bin by right clicking the Recycle Bin icon and selecting Empty Recycle Bin from the pop up menu If possible save your files to a diskette or another drive If the hard drive is full copy any files not regularly used to diskettes or other backup media then delete them from the hard drive You receive a ...

Page 212: ...page 28 to make sure that the connections have been made correctly If you have the call waiting feature on your telephone line make sure it is disabled Make sure your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Make sure you do not have a problem with your modem For information about solving modem problems see Modem on page 208 Yo...

Page 213: ...the receive button in your e mail program Make sure your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Keyboard The external keyboard does not work Make sure the keyboard cable is plugged in correctly Try a keyboard that you know works to make sure the keyboard port works If you spilled liquid in the keyboard turn off the computer a...

Page 214: ...ry error message Make sure the memory modules are inserted correctly in the memory bay slot For more information see Installing memory on page 125 Use diagnostic programs to help determine if a memory module is failing For more information see Installing memory on page 125 You receive a Not enough memory error message Close all programs then restart the computer Modem Your modem does not dial or d...

Page 215: ...ure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dia...

Page 216: ...k modem connection speeds and dial up network DUN connections by accessing the gateway your way dial up server The server also contains drivers patches and updates for current Gateway hardware and software The server provides a secure connection and is a stand alone server You cannot use it to access the Internet The server cannot be accessed Mondays from 8 00 a m to 12 00 p m CST To access the ga...

Page 217: ...s and may cause problems with the modem connection Shut down and restart your computer Run Windows modem diagnostics To run modem diagnostics 1 Close all open programs 2 Click Start then select Control Panel If you do not see the Phone and Modem Options icon click Switch to Classic View 3 Click double click the Phone and Modem Options icon then click the Modems tab 4 Click to select your modem the...

Page 218: ...me 1 Click Start then select Control Panel If you do not see the Phone and Modem Options icon click Switch to Classic View 2 Click double click the Phone and Modem Options icon then click the Modems tab 3 Select the modem you want to adjust then click Properties 4 Click the Modem tab then adjust the Speaker volume control 5 Exit Phone and Modem Options by clicking OK twice Mouse The external mouse...

Page 219: ...en retype the password You forgot your startup password The password feature which is set in the BIOS Setup utility is very secure with no easy way to recover a forgotten password You must return your computer for repair Call Gateway Technical Support for instructions PC Cards You installed a PC Card and now your computer is having problems Make sure you have correctly installed required software ...

Page 220: ... installed correctly For more information see Changing batteries on page 96 Make sure the battery is fully recharged For more information see Recharging the battery on page 94 Make sure the battery is calibrated correctly For more information see Recalibrating the battery on page 95 Printer The printer will not turn on Make sure the power cable is plugged into an AC power source The printer is on ...

Page 221: ...inter then select Set as Default Printer You receive a Printer queue is full error message Make sure the printer is not set to work offline To make sure the printer is not set to work offline 1 Click Start then select Control Panel If you do not see the Printers and Faxes icon click Switch to Classic View 2 Click double click the Printers and Faxes icon The Printers and Faxes window opens 3 Double...

Page 222: ...ontrol is turned up For more information see Adjusting the volume on page 70 and Listening to CDs on page 73 Make sure that Mute is not selected For more information see Adjusting the volume on page 70 and Listening to CDs on page 73 Video The external monitor is not working Make sure that the monitor power is turned on and that the video cable is correctly connected The LCD panel has pixels that ...

Page 223: ...er to the manufacturer documentation and technical support resources If you have how to questions about using a program consult Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site Consult the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your issue inclu...

Page 224: ...3 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question Refer to Before calling Gateway Technical Support on page 217 before calling TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m C...

Page 225: ...following resources The printed or online manual that came with your hardware or software In many cases additional product information and online manuals for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway computer contact Gateway s fee base...

Page 226: ...rograms including Microsoft Word Excel and PowerPoint www gateway com country Gateway CD Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subjec...

Page 227: ...near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer cas...

Page 228: ...placeable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock alw...

Page 229: ...s are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on a...

Page 230: ...he destination country Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Please contact Gateway for service...

Page 231: ...tter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructi...

Page 232: ...00 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your a...

Page 233: ...he telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipme...

Page 234: ...exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emis...

Page 235: ...to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utilit...

Page 236: ...edded in your notebook is well below the RF exposure limits as set by SCT Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters However this device does comply with multiple requirements for other countries and regions as listed on the system label and in the users manual European Union The following information is only applicable to systems labeled with...

Page 237: ...Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label The power output of the wireless device or devices that may be embedded in you notebook is well below the RF exposure limits as set by the European Commission through the R TTE directive European States qualified under wireless approvals European States with restrictions on u...

Page 238: ...uency DTMF signaling This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the eve...

Page 239: ...tem label Operational guidelines for 2 4 GHz band wireless equipment if equipped This equipment uses the 2 4 GHz ISM frequency band The ISM band is the industrial scientific and medical device band Devices that might also use this band are microwave ovens other LAN devices amateur radio stations licensed premises radio stations and non licensed specified low power radio stations Prior to setting u...

Page 240: ...be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling ...

Page 241: ...ection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up t...

Page 242: ...s are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not ...

Page 243: ...business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking So...

Page 244: ...238 Appendix A Safety Regulatory and Legal Information www gateway com ...

Page 245: ...ttery alarm options 99 101 bay 5 7 changing 96 charge indicator 2 charge status 94 conserving power 97 installing 96 managing power 97 monitoring charge 94 recalibrating 95 recharging 12 94 release latch 7 bays battery 5 7 96 hard drive 7 memory 7 break key 22 broadband Internet connection 29 136 C cable lock 6 Caps Lock indicator 19 CD 69 adding tracks to your library 82 cleaning 202 drive 5 edit...

Page 246: ...agmenter 183 diskette drive 4 eject button 4 inserting 68 diskette drive 68 status indicator 19 troubleshooting 203 documentation Gateway Web site 36 help 32 HelpSpot 32 online help 35 documents creating 52 opening 54 printing 55 saving 53 double clicking 26 downloading 63 dragging 27 drivers 189 reinstalling 190 updating 191 drives 43 CD 69 diskette 68 hard drive 129 replacing hard drive 129 shar...

Page 247: ...eleting 46 56 finding 48 49 moving 45 opening 26 pasting 56 renaming 56 searching for 48 49 viewing list 43 fragmentation 182 Function key 21 function keys 21 G game multi player 133 Gateway Web address 36 Web site 36 Gateway Connected Home shopping list 164 gateway your way dial up server 210 graphics memory 119 H hard drive 7 checking for errors on 181 checking for free space 179 defragmenting 1...

Page 248: ...rrow 21 Break 22 Fn 21 Function 21 LCD CRT 22 Pad Lock 22 Pause 22 Scroll Lock 22 Standby 22 Status 22 System 21 volume 21 Windows 21 L label system identification 7 LCD panel troubleshooting 208 LCD CRT key 22 line protector 106 line tester 106 lock Kensington 6 107 M maintenance backing up files 184 checking drive for errors 181 cleaning component exteriors 186 cleaning the case 186 cleaning the...

Page 249: ...ing 133 music library building 82 changing settings 83 MusicMatch building a music library 82 creating music files 80 editing track information 81 listening to Internet radio 84 playing audio CD 78 N navigation keys 21 network jack 4 troubleshooting 213 network equipment shopping list 164 Network Setup Wizard 142 Norton Antivirus 177 numeric keypad 21 O online help 32 35 opening documents 54 files...

Page 250: ...ting 214 printing documents 55 programs closing 56 opening 26 40 reinstalling 194 R radio listening with MusicMatch 84 Radio Approval authorities 106 radio frequency wireless connections 106 RAM 125 127 recalibrating the battery 95 recharging the battery 94 recording audio file 74 CD tracks 80 Recycle Bin 39 deleting files and folders 46 emptying 47 recovering files and folders 46 reinstalling bat...

Page 251: ... a list 56 small office network 132 SO DIMM 125 software closing 56 opening 26 40 reinstalling 194 sound adjusting 70 controls 70 mute 70 troubleshooting 216 Sound Recorder making audio recordings 74 playing file 75 speakers built in 2 jack 4 standby mode 22 98 Start button 39 Start menu 40 starting notebook 15 programs 26 40 startup diskette 175 static electricity 124 status indicator 8 battery c...

Page 252: ...ng audio 216 CD DVD drive 201 device installation 203 diskette drive 203 Error checking 204 faxes 210 files 205 hard drive 205 Internet connection 206 210 IRQ conflict 203 keyboard 207 LCD panel 208 memory 208 modem 208 mouse 212 network 213 passwords 213 PC Cards 213 power 214 printer 214 screen 216 screen area 208 screen resolution 208 sound 216 video 216 Web site connection speed 207 turning of...

Page 253: ...top 38 reinstalling 193 reinstalling device drivers 190 updating device drivers 191 Windows key 21 Windows Media Player 73 wireless connections using while traveling 106 wireless Ethernet 136 138 checking signal strength 162 configuring Windows XP 146 connecting to 161 creating network 150 setting up in Windows XP 141 turning off 149 turning on 149 World Wide Web WWW 61 downloading files 63 write ...

Page 254: ...248 ...

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