WARRANTY BOOKLET
44
www.gateway.com
STANDARD TERMS OF SALE AND LIMITED
WARRANTY AGREEMENT
This Agreement applies to any order, purchase, receipt, delivery or use of any products and services
(collectively, Purchase ) from Gateway, Inc. or any of its subsidiaries or affiliates ( Gateway ) or a
Gateway authorized reseller ( Reseller ), unless you enter into a separate written agreement with
Gateway. THIS AGREEMENT APPLIES TO YOUR PURCHASE UNLESS YOU NOTIFY
GATEWAY IN WRITING THAT YOU DO NOT AGREE TO THIS AGREEMENT WITHIN 15 DAYS
AFTER YOU RECEIVE THIS AGREEMENT AND YOU RETURN YOUR PRODUCT OR CANCEL
SERVICES UNDER GATEWAY REFUND POLICY. THIS AGREEMENT CONTAINS A DISPUTE
RESOLUTION CLAUSE. PLEASE SEE SECTION 8 BELOW.
1. Payment Terms. Advertised prices are in U.S. dollars and exclude shipping, handling and taxes
unless otherwise noted. You are responsible for paying all taxes associated with your order.
Gateway may change prices without notice to you before Gateway enters your order and may
modify and substitute products and components without notice to you prior to shipping. Payment
is due at the time stated in your invoice or when product is shipped unless Gateway has
extended credit to you. Amounts not paid when due bear interest at the rate of 1.5% per month
(18% per annum) or the highest rate allowed under applicable law, whichever is lower. If you
financed your purchase, the loan or lease transaction is between you and your lender,
independent of your purchase from Gateway, except that Gateway may, at the request of your
lender, withhold technical and warranty support and other services from you.
2. Shipping and Title. Gateway will arrange to ship products to you. Title to products passes to
you when Gateway delivers them to the shipper and risk of loss passes to you when the shipper
delivers products to the address you designate. Title to software remains with the licensor of the
software. Your use of software is subject to license agreements applicable to the software. You
must notify Gateway of damaged or missing items from your order within 30 days after you
receive your product.
3. Return Policy. You may return new products and cancel unused services within 15 days after
you receive your product or are invoiced for services, except that E Series systems, server
products and big screen (42” or larger) display products may be returned within 30 days after you
receive your product. To return products and cancel services you must follow Gateway return
procedures, including obtaining a return merchandise authorization (RMA) kit and returning
products within 7 days after you receive an RMA kit. Gateway will refund the original purchase
price of products, unperformed services and related sales taxes. SHIPPING & HANDLING,
DELIVERY AND SIMILAR FEES (INCLUDING RELATED SALES TAXES) ARE NOT
REFUNDABLE. YOU ARE RESPONSIBLE FOR PRODUCTS UNTIL GATEWAY RECEIVES
THEM. YOU WILL BE CHARGED SHIPPING AND HANDLING OR RESTOCKING FEES TO
RETURN PRODUCTS. Returned products must be in the same condition as you received them.
You must return all pre-loaded software with the product to obtain a refund for the product, and
you may only return pre-loaded software if you choose to return the product. You may return
other software only if the package has not been opened. THIS RETURN POLICY IS NOT A
WARRANTY. NOTE: Gateway will not accept for return any products you purchased from a
Reseller. Additional restrictions may apply on certain products including a reduced refund peroid
for used products. Please visit our web site for more information.
4. Technical Support. Gateway will provide technical support for products at no additional charge
for 30 days from the date of shipment or invoice or, if longer, the period stated in your service
package. For Gateway ® branded personal computers and servers, the scope of technical
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