Gateway GM5684E, Reference Manual

Page: 84 / 128

CHAPTER 6: Troubleshooting
78
Modem (dial-up)
See also “Internet and networking” on page 76 .
Your modem does not dial or does not connect
•
Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack.
•
Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
•
Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
•
Make sure that call waiting is disabled before using the
modem. Contact your telephone service provider to get
the correct code to temporarily disable the service.
•
Make sure that the modem dialing properties are set
correctly.
To check the dialing properties:
1
Click ( Start ), type
modem
, then press E
NTER
.
2
If the Location Information dialog box opens, enter
the information for your area, then click OK .
3
Click the Dialing Rules tab, click the location from
which you are dialing, then click Edit .
4
Make sure that all settings are correct.
•
Check for line noise (scratchy, crackling, or popping
sounds), which is a common problem that can cause the
modem to connect at a slower rate, interrupt downloads,
or even disconnect. You can also call your telephone
service and have the telephone line checked for noise or
low line levels.
•
Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service.
Help
For more information about dialing properties, click Start , then
click Help and Support . Type dialing in the Search Help box, then
press E
NTER
.
8513016.book Page 78 Wednesday, April 16, 2008 12:01 PM