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Gateway GM5684E, Reference Manual

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CHAPTER 6: Troubleshooting

96

3

Click

Contents

. A list of software and device drivers

opens.

4

Click the install icon

for the item you want to install,

then follow the on-screen prompts to complete the
installation. Repeat this step for each item you want to
reinstall.

Returning to a previous system condition

Microsoft System Restore periodically takes “snapshots” of
your system settings and saves them as

restore points

. In most

cases of hard-to-resolve software problems, you can return to
one of these restore points to get your system running again.
Windows automatically creates an additional restore point
each day, and also each time you install software or device
drivers.

To return to a restore point:

1

Click (

Start

),

Control Panel

,

System and

Maintenance

, then click

Backup and Restore Center

.

The

Backup and Restore Center

opens.

Help

For more information about using Microsoft System Restore, click

Start

,

then click

Help and Support

. Type

windows system restore

in the

Search

Help

box, then press

E

NTER

.

8513016.book Page 96 Wednesday, April 16, 2008 12:01 PM

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Summary of Contents for GM5684E

Page 1: ...REFERENCEGUIDE 8513016 book Page a Wednesday April 16 2008 12 01 PM...

Page 2: ...8513016 book Page b Wednesday April 16 2008 12 01 PM...

Page 3: ...repetitive strain 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial up modem...

Page 4: ...olor panel 38 Installing memory 41 Adding or replacing an optical disc drive 43 Replacing the memory card reader 45 Adding or replacing a hard drive 47 Replacing the heat sink and processor 49 Adding...

Page 5: ...sferring files and settings manually 71 Chapter 6 Troubleshooting 73 Safety guidelines 74 Try these steps first 74 Error messages 75 Internet and networking 76 Internet 76 Modem cable or DSL 77 Modem...

Page 6: ...ng to a previous system condition 96 Returning your system to its factory condition 97 Technical support 100 Before calling Gateway Customer Care 100 Calling Customer Care 100 Appendix A Legal Notices...

Page 7: ...About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 8513016 book Page 1 Wednesday April 16 200...

Page 8: ...essing the online User Guide In addition to this guide your User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the followin...

Page 9: ...Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the installation DVD you will need to enter th...

Page 10: ...CHAPTER 1 About This Reference 4 8513016 book Page 4 Wednesday April 16 2008 12 01 PM...

Page 11: ...CHAPTER2 5 Checking Out Your Computer Front Back 8513016 book Page 5 Wednesday April 16 2008 12 01 PM...

Page 12: ...ive Microphone jack Power button power indicator DVD CD drive optional Headphone jack IEEE 1394 FireWire port USB ports Video jack optional Audio left jack optional Audio right jack optional Removable...

Page 13: ...6 pin IEEE 1394 ports Removable hard drive optional Use this bay to connect a removable hard drive Headphone jack Plug powered analog front speakers an external amplifier or headphones into this jack...

Page 14: ...eyboard port Plug a PS 2 keyboard into this port PS 2 mouse port PS 2 keyboard port Voltage switch Power connector Ethernet network jack Audio in side speaker jack Case cover thumbscrew Headphone fron...

Page 15: ...nna optional and connectors Connect this antenna to your wireless network antenna card optional Case cover thumbscrew Remove this screw before opening the case PS 2 mouse port Plug a PS 2 mouse into t...

Page 16: ...e left and right speakers into this jack For more information see Configuring the audio jacks on page 31 Video card optional Plug a VGA blue connector or DVI white connector monitor into a port on thi...

Page 17: ...Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory card reader Adj...

Page 18: ...el to the floor Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye level Place your feet flat on the floor or on a footrest Keep ventilation...

Page 19: ...is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parall...

Page 20: ...your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage s...

Page 21: ...a wired Ethernet network To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of th...

Page 22: ...nections 3 If you are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account 4 Attach and turn on any US...

Page 23: ...does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer fr...

Page 24: ...1 Click Start click the arrow next to the lock icon then click Shut Down The computer turns off 2 To completely disconnect all power such as for servicing internal components also disconnect the power...

Page 25: ...tons to copy cut and paste Function keys Press these keys to start program actions Each programusesdifferentfunctionkeysfordifferent purposes See the program documentation to find out more about the f...

Page 26: ...esponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Sear...

Page 27: ...SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with...

Page 28: ...e computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to...

Page 29: ...ect an object on the computer display Position the pointer over the object Quickly press and release the left mouse button This is called clicking Start a program or open a file or folder Position the...

Page 30: ...al disc drive 2 Place the disc in the tray with the label facing up 3 Press the eject button to close the tray Important When you place a single sided disc in the tray make sure that the label side is...

Page 31: ...playing audio CDs playing DVDs and accessing data DVD RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R or DVD RW discs DVD R RW Instal...

Page 32: ...full length movies several albums of music or several gigabytes of data can fit on a single disc DVDs can be played on a DVD player or a DVD drive equipped computer For more information about playing...

Page 33: ...cording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive copy or create data discs create music CDs create video DVDs and more F...

Page 34: ...card reader and the slots to use for each type of card examine the face plate of the reader Each slot is assigned a different drive letter for example the E and F drives so data can be transferred fr...

Page 35: ...eakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 To adjust the volume from Windows 1 Click Volume on the taskbar The volume cont...

Page 36: ...you can click and drag sliders for individual devices 5 Click X in the top right corner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of...

Page 37: ...he Realtek Sound Effect Manager installed double click the Sound Effect Manager icon on the taskbar The Realtek dialog box opens 4 Follow the on screen instructions to configure the audio jacks for yo...

Page 38: ...puter will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the d...

Page 39: ...color panel Installing memory Adding or replacing an optical disc drive Replacing the memory card reader Adding or replacing a hard drive Replacing the heat sink and processor Adding or replacing an e...

Page 40: ...istatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion card...

Page 41: ...l device cables 3 Press the power button for ten seconds to drain any residual power from your computer 4 Loosen the two captive thumbscrews on the back edge of the side panel These screws cannot be r...

Page 42: ...front bezel 1 Remove the side panel by following the instructions in Removing the side panel on page 35 2 Press the three bezel retention tabs then swing the left side of the bezel away from the compu...

Page 43: ...el into the slots on the right side of the computer 2 Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer 3 Pre...

Page 44: ...the two thumbscrews on the back edge of the side panel then reconnect the cables and power cord Replacing the color panel To replace the color panel on the front bezel 1 Find the panel release lever i...

Page 45: ...ezel You should press the two points against the computer until you hear or feel a click which is the sound of the panel s internal locking tabs unlocking 3 Swing the bottom of the panel away from the...

Page 46: ...s You should press the two points against the computer until you hear or feel a click which is the sound of the panel s internal locking tabs locking the panel partially into place 6 While pressing th...

Page 47: ...For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board 4 If you are remo...

Page 48: ...he module is secure you hear a click 6 Replace the side panel by following the instructions in Replacing the side panel on page 38 7 Return your computer to its upright position 8 Reconnect the cables...

Page 49: ...o Step 8 For the location of the screws see the photo in Step 6 4 If you are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will reconnect...

Page 50: ...on the drive then replace the two drive retention screws 9 Reconnect the drive cables using your notes from Step 4 or according to the manufacturer s instructions 10 Replace the front bezel by followi...

Page 51: ...he front bezel on page 36 3 Slide the top bezel toward the front of the computer about 3 4 inch then remove it from your computer 4 Remove the two screws that secure the card reader to the computer To...

Page 52: ...ved previously 7 Plug the cable into the card reader 8 Place the top bezel on top of the computer then slide bezel toward the back of the computer until it clicks into place 9 Reinstall the bezel by f...

Page 53: ...ide panel on page 35 2 Disconnect and label all hard drive cables noting their locations and orientation You will reconnect the cables after you install the new drive 3 Disconnect the hard drive cage...

Page 54: ...cage 7 If you are replacing a drive note any jumper settings on the old drive and set the jumper on the new drive to be the same OR If you are adding a new drive set the jumper as instructed by the d...

Page 55: ...he new hard drive as your primary drive install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on page 92...

Page 56: ...elease lever down lift it completely up then lift the processor retention bracket 6 Remove the processor from the system board 7 Install the new processor onto the system board Make sure that Pin 1 on...

Page 57: ...o the system board 10 Connect the heat sink fan cable to the system board 11 Replace the side panel by following the instructions in Replacing the side panel on page 38 Adding or replacing an expansio...

Page 58: ...into place 8 Replace the side panel by following the instructions in Replacing the side panel on page 38 Replacing the system battery If the computer clock does not keep time or the settings in the BI...

Page 59: ...mputer on its side To avoid scratching the case place it on a towel or other non abrasive surface 7 Locate the old battery on the system board and note its orientation You will need to install the new...

Page 60: ...all your settings and exit the BIOS Setup utility Replacing the system board To replace the system board 1 Remove the side panel by following the instructions in Removing the side panel on page 35 2...

Page 61: ...ocessor on page 49 then install it and the heat sink into the new system board by following the directions in the same procedure 10 Slide the power supply back into the case then install the four scre...

Page 62: ...CHAPTER 4 Upgrading Your Computer 56 8513016 book Page 56 Wednesday April 16 2008 12 01 PM...

Page 63: ...g up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 8513016 b...

Page 64: ...or instructions see Creating recovery discs on page 93 Maintenance task Weekly Monthly When needed Create system recovery discs As soon as possible one time only Check for viruses X X X Run Windows Up...

Page 65: ...easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that...

Page 66: ...t free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air cir...

Page 67: ...se a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth To clean a CRT monitor use a soft cloth and glass cleaner t...

Page 68: ...always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply...

Page 69: ...s you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix To start BigFix 1 Click Start All Programs Accessories System Tools then click BigFix 2 To learn more about...

Page 70: ...Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Shortcut Start...

Page 71: ...lders for the currently logged in user Files from all users on this computer cleans all folders The Disk Cleanup dilalog box opens 3 Click to select the types of files you want to delete then click OK...

Page 72: ...hen click Computer The Computer window opens 2 Right click the drive that you want to check for errors click Properties then click the Tools tab 3 Click Check Now then click Start Your drive is checke...

Page 73: ...e your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communi...

Page 74: ...ordable drive Use a backup device such as a recordable disc drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can visit the Acc...

Page 75: ...Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task Help For more information about...

Page 76: ...ose programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs A...

Page 77: ...click Documents The Documents folder opens and displays many of your saved personal data files Go to Step 4 OR In Windows XP click Start then click My Documents The My Documents window opens and displ...

Page 78: ...Vista click Start then click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Sta...

Page 79: ...orking Power Display Printing Optical discs Memory card reader Mouse Keyboard Files Memory Audio Passwords Expansion cards Media Center Checking for device problems Recovering your system Technical su...

Page 80: ...our computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician Warning Never open your computer case while your computer is turned...

Page 81: ...on page 86 Operating system not found See You get an Operating system not found error message on page 86 Unable to locate host See You see an Unable to locate host message and are unable to browse the...

Page 82: ...r ISP technical support to determine whether the Internet outage is widespread a problem they are trying to solve You see an Unable to locate host message and are unable to browse the Internet You may...

Page 83: ...e mail address consists of a user name the symbol and the Internet domain name of the Internet service provider ISP or company that hosts that user E mail addresses never contain spaces and are not c...

Page 84: ...erties 1 Click Start type modem then press ENTER 2 If the Location Information dialog box opens enter the information for your area then click OK 3 Click the Dialing Rules tab click the location from...

Page 85: ...m connection Restart your computer Run Windows modem diagnostics To run modem diagnostics 1 Click Start type modem then press ENTER 2 Click the Modems tab then click Properties 3 Click the Diagnostics...

Page 86: ...make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all co...

Page 87: ...de The computer is on but there is no picture Make sure that the computer is not in Standby power saving mode Make sure that the monitor is connected to a power outlet and to a video port on your comp...

Page 88: ...lugged into an AC power source The printer is on but will not print Make sure that the Print to file box is not checked in the Print dialog box If the printer you want to print to is not the default p...

Page 89: ...r instructions see Checking for device problems on page 91 Your computer may be experiencing some temporary memory problems Restart your computer An audio disc does not produce sound Make sure that th...

Page 90: ...been temporarily uninstalled using the Remove Hardware icon in the system tray Restart your computer and it will recognize the card reader again Mouse The mouse does not work Make sure that the mouse...

Page 91: ...re using it again If the keyboard does not work after it dries you may need to replace it Files You get an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk...

Page 92: ...ted to static electricity or physical shock you may need to reinstall the operating system See Recovering your system on page 92 You get an Operating system not found error message Your computer is un...

Page 93: ...ons 5 Click OK Memory You see a Memory error message Run the Memory Diagnostic Tool Click Start type Memory Diagnostic Tool then press ENTER Click Restart now and check for problems Your computer rest...

Page 94: ...the speaker connections See your speakers user guide for more troubleshooting tips Make sure that your computer s universal audiojacks are configured correctly For more information see Configuring th...

Page 95: ...n lower video quality Check all cable connections Display type The Media Center is best viewed on computer displays Other types of display devices including TVs may provide lower quality video Type of...

Page 96: ...s user guide You need to burn programs that were recorded with your computer to a DVD using Media Center Media Center saves recorded programs in the DVR MS format You can burn a DVR MS file to a DVD w...

Page 97: ...Click the symbol to the left of the device type to expand the list of devices The faulty device is marked with a yellow problems or red failed icon 4 To update the device driver a common solution to m...

Page 98: ...hat were pre installed at the factory see Recovering pre installed software and drivers on page 95 For instructions on reinstalling software and drivers that were not pre installed see that product s...

Page 99: ...All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens 2 To create recovery discs for the hard drive s entire original contents including Windows Vista and all...

Page 100: ...list then click Next The first disc begins recording and you can watch its progress on the screen When the disc finishes recording the drive ejects it 4 Remove the disc from the drive and mark it wit...

Page 101: ...need to recover device drivers that did not come pre installed on your computer follow the instructions for updating drivers in Checking for device problems on page 91 To recover your pre installed so...

Page 102: ...cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also ea...

Page 103: ...condition You can reinstall using either your hard drive or the recovery discs you have created If you can still run Windows Vista see Recovering from within Windows Vista on page 98 If you cannot ru...

Page 104: ...splays information about the hard drive that the operating system will be recovered to 4 Click OK The recovery process begins by restarting your computer then continues by copying files to your hard d...

Page 105: ...drivers 1 Turn on your computer insert the first system recovery disc into your optical disc drive then restart your computer 2 During startup press F10 to open the boot menu The boot menu is where y...

Page 106: ...t using a program see Its online Help Its printed documentation Its publisher s Web site See the troubleshooting section of this chapter Have yourcustomer ID serialnumber and order number available al...

Page 107: ...APPENDIXA 101 Legal Notices Important safety information Regulatory compliance statements Environmental information Notices 8513016 book Page 101 Wednesday April 16 2008 12 01 PM...

Page 108: ...s Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings...

Page 109: ...United States of America FederalCommunicationsCommission FCC UnintentionalemitterperFCCPart 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to...

Page 110: ...telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the num...

Page 111: ...tective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is perm...

Page 112: ...an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system sho...

Page 113: ...to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Pa...

Page 114: ...dingand using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or rec...

Page 115: ...istered trademarks of their respective companies Macrovisionstatement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates co...

Page 116: ...APPENDIX A Legal Notices 110 8513016 book Page 110 Wednesday April 16 2008 12 01 PM...

Page 117: ...g up files 68 battery replacing 52 bezel removing 36 replacing 37 BigFix 63 Blu ray playing 27 recording 27 Blu ray drive locating drive 7 broadband connection 15 modem 15 broadband connection connect...

Page 118: ...ernet network 9 15 to Internet 9 15 to network 9 15 connections analog speakers 9 audio in 10 cable modem 15 center speaker 9 dial up modem 10 16 digital camera 7 9 31 digital video camera 7 9 31 DSL...

Page 119: ...ical 24 recordable CD 25 recordable DVD 25 troubleshooting 83 85 DSL modem 15 connecting 9 troubleshooting 77 DVD cleaning 62 copying 27 drive 25 inserting 24 playing 26 recording 27 troubleshooting 8...

Page 120: ...I IBM Microdrive 28 IEEE 1394 port 7 9 31 indicators Caps Lock 20 21 Num Lock 20 21 numeric keypad 20 21 power 7 Scroll Lock 20 21 installing battery 52 devices 31 digital camera 31 digital video cam...

Page 121: ...media reader See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 87 memory card reader 7 inserting card 28 locating 6 memory card types supported 28 removing card 29 re...

Page 122: ...21 parallel port 32 password troubleshooting 88 PDA memory cards 28 peripheral devices 31 playing audio CD 26 Blu ray Disc 27 DVD 26 Plug and Play devices IEEE 1394 support for 31 USB support for 31 p...

Page 123: ...9 safety avoiding repetitive strain 14 general precautions 102 guidelines for troubleshooting 74 posture 14 reducing eye strain 13 setting up computer 13 sitting at computer 12 14 static electricity 3...

Page 124: ...7 DVD drive 83 Ethernet network 80 files 85 general guidelines 74 hard drive 85 Internet connection 76 79 keyboard 85 LCD panel 81 83 memory 87 memory card reader 84 monitor 81 mouse 84 network 80 pas...

Page 125: ...gateway com Windows Easy Transfer 70 Windows key 20 21 Windows System Restore 92 Windows Update 62 wired Ethernet troubleshooting 80 working safely 12 8513016 book Page 119 Wednesday April 16 2008 12...

Page 126: ...120 Index 8513016 book Page 120 Wednesday April 16 2008 12 01 PM...

Page 127: ...8513016 book Page 121 Wednesday April 16 2008 12 01 PM...

Page 128: ...MAN GERSHWIN EREC REF GDE R0 4 08 8513016 book Page 122 Wednesday April 16 2008 12 01 PM...

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