CHAPTER 4: Troubleshooting
64
System battery is dead
- Replace and run
Setup
■
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
System CMOS
checksum bad -
Default configuration
used
■
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
System timer error
■
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
■
Test or replace the system board.
Real time clock error
■
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
■
Test or replace the system board.
Previous boot
incomplete - Default
configuration used
■
Run “Load Default Settings” using the BIOS Setup Utility, then reboot the
notebook.
■
Test or replace the RTC battery.
■
Test or replace the system board.
Memory size found by
POST differed from
CMOS
■
Run “Load Default Settings” using the BIOS Setup Utility.
■
Test or replace the DIMM.
■
Test or replace the system board.
Diskette drive A error
■
Make sure that the drive is defined with the proper diskette type in the BIOS
Setup Utility.
■
“External Diskette Drive Check” on page 58
.
Incorrect Drive A type -
run SETUP
■
Make sure that the drive is defined with the proper diskette type in the BIOS
Setup Utility
System cache error -
Cache disabled
■
Test or replace the system board.
CPU ID:
■
Test or replace the system board.
DMA Test Failed
■
Test or replace the DIMM.
■
Test or replace the system board.
Software NMI Failed
■
Test or replace the DIMM.
■
Test or replace the system board.
Fail-Safe Timer NMI
Failed
■
Test or replace the DIMM.
■
Test or replace the system board.
Device Address
Conflict
■
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the
notebook.
■
Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
■
Test or replace the system board.
Allocation Error for
device
■
Run “Load Default Settings” using the BIOS Setup Utility.
■
Test or replace the RTC battery.
■
Test or replace the system board.
Failing Bits: nnnn
■
Test or replace the DIMM.
■
Test or replace the BIOS ROM.
■
Test or replace the system board.
Fixed Disk n
None
Error Messages
FRU/Action Sequence
Summary of Contents for EC38
Page 1: ... Gateway EC38 SERVICEGUIDE ...
Page 6: ...Contents iv ...
Page 14: ...CHAPTER 1 System Specifications 8 System Block Diagram ...
Page 30: ...CHAPTER 1 System Specifications 24 ...
Page 31: ...CHAPTER2 25 System Utilities BIOS Setup Utility BIOS Flash Utility ...
Page 41: ...www gateway com 35 ...
Page 51: ...www gateway com 45 10 Remove screws on the upper case 11 Remove the dummy card ...
Page 62: ...CHAPTER 3 Machine Disassembly and Replacement 56 ...
Page 83: ...CHAPTER5 77 Jumper and Connector Locations Top View Bottom View ...
Page 86: ...CHAPTER 5 Jumper and Connector Locations 80 ...
Page 89: ...www gateway com 83 Exploded Diagram ...
Page 90: ...CHAPTER 6 FRU Field Replaceable Unit List 84 ...
Page 91: ...www gateway com 85 ...
Page 92: ...CHAPTER 6 FRU Field Replaceable Unit List 86 ...
Page 93: ...www gateway com 87 ...
Page 113: ...APPENDIXC 107 Online support information ...
Page 116: ...Index 110 ...
Page 117: ......
Page 118: ...MAN GODZILLA SVC GDE R1 07 08 ...