Gateway EC38 Service Manual Download Page 115

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109

Index

AFLASH Utility

battery

locating

BIOS Utility

navigating

onboard device

configuration

security

Bluetooth

chipset

cards

memory card slot

chipset

Bluetooth

connections

digital camera

HDMI (TV) out

keyboard

mouse

printer

scanner

USB

digital camera

memory card reader

USB port

display

error symptom-to-spare part

index

external CD-ROM drive check

flash utility

HDMI (TV) out jack

intermittent problems

jumper and connector locations

top view

keyboard

USB port

keyboard or auxiliary input

device check

memory card reader

locating

memory check

microphone

built-in

mouse

USB port

ports

See

connections

power system check

battery pack

power adapter

printer

USB port

scanner

USB port

system

block diagram

check procedures

television

HDMI out jack

top

touchpad

check

locating

TV out (HDMI) jack

undetermined problems

USB port

utility

BIOS

Flash Utility

video

HDMI out jack

webcam

Windows 2000 environment

test

104

Summary of Contents for EC38

Page 1: ... Gateway EC38 SERVICEGUIDE ...

Page 2: ...ights reserved No part of this publication may be reproduced transmitted transcribed stored in a retral system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Gateway Incorporated PRINTED IN TAIWAN Date Chapter Updates ...

Page 3: ...ications and Configurations 18 Processor 18 Second Level Cache 18 System Memory 18 Lan Interface 19 Wireless LAN 19 Pointing Device 19 Bluetooth Interface 19 Hard Disk Drive Interface 19 Audio Interface 20 LCD Panel 20 Card Slot 20 WebCAM 20 Keyboard 20 I O 21 Button 21 Software 21 Power Management 22 LED Status Indicator 22 Security Features 22 FAN 22 Physical Characteristics 23 Chapter 2 System ...

Page 4: ...ck Procedures 58 External Diskette Drive Check 58 External CD ROM Drive Check 59 Keyboard or Auxiliary Input Device Check 59 Memory Check 60 Power System Check 60 Touchpad Check 62 Power On Self Test POST Error Message 62 Index of Error Messages 63 Error Code List 63 Error Message List 63 No beep Error Message List 65 InsydeH2O BIOS Beep Codes 66 Index of Symptom to FRU Error Message 71 LCD Relate...

Page 5: ...ter 6 FRU Field Replaceable Unit List 81 Introduction 82 Exploded Diagram 83 Gateway EC38 FRU List 88 Appendix A Model definition and configuration 101 Appendix B Test compatible components 103 Introduction 104 Microsoft Windows Vista Environment Test 104 Appendix C Online support information 107 ...

Page 6: ...Contents iv ...

Page 7: ...CHAPTER1 1 System Specifications Preface Preface System Block Diagram Board Layout Your Gateway Notebook Tour Hardware Specifications and Configurations ...

Page 8: ... with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in this printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this...

Page 9: ...Intel Centrino processor technology featuring Intel Core 2 Solo processor SU3500 3 MB L2 cache 1 40 GHz 800 MHz FSB 5 50 W supporting Intel 64 architecture Mobile Intel GS45 Express Chipset Intel Wireless WiFi Link 5100 5300 dual band quad mode 802 11a b g Draft N Wi Fi CERTIFIED network connection featuring MIMO technology2 System Memory1 3 4 Dual Channel DDR3 SDRAM support Up to 4 GB of DDR3 106...

Page 10: ...ystem memory supporting Microsoft DirectX 10 Dual independent display support 16 7 million colors External resolution refresh rate 2048 x 1536 60 Hz 1920 x 1440 75 60 Hz 1920 x 1080 100 85 75 60 Hz 1856 x 1392 75 60 Hz 1792 x 1344 75 60 Hz 1600 x 1200 100 85 75 60 Hz 1600 x 900 60 Hz 1400 x 1050 60 Hz 1366 x 768 85 75 60 Hz 1280 x 1024 120 100 85 75 60 Hz 1280 x 960 85 60 Hz 1280 x 768 60 Hz 1152 ...

Page 11: ... Data Rate Gobi2000 module UMTS HSPA at 850 900 2100 MHz and quad band GSM GPRS EDGE 850 900 1800 1900 MHz upgradeable to 7 2 Mb s HSDPA and 5 7 Mb s HSUPA supporting receiver diversity and equalizing at 2100 MHz for 3G models Optional support for receiver diversity and equalizing on 2100 MHz LAN Gigabit Ethernet Wake on LAN ready Privacy Control BIOS user supervisor HDD passwords Kensington lock ...

Page 12: ...l 9 Adobe Reader CyberLink PowerDVD Optional Items 1 GB 2 GB DDR3 1066 MHz soDIMM module 6 cell Li ion battery pack Gateway PowerSave 3 pin 65 W AC adapter External USB floppy disk drive External USB 56K modem Gateway recommends Windows Vista Home Premium 1 Specifications vary depending on model 2 Actual throughput may vary depending on network conditions and environmentalfactors such as network t...

Page 13: ...In a continuing effort to improve the quality of our products information in this document is subject to change without notice Images shown are only representations of some of the configurations available for this model Availability may vary depending on region As a phenomenon known to thin film transistors TFTs liquid crystal displays LCDs commonly exhibit a small number of discoloration dots as ...

Page 14: ...CHAPTER 1 System Specifications 8 System Block Diagram ...

Page 15: ... connector location TOP view No Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR ...

Page 16: ...tion TOP view No Name Description 11 CN9 Battery CNTR 12 CN10 PCI E socket 13 CN11 SIM card socket 14 CN12 PCI E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge 22 U14 North Bridge ...

Page 17: ...nsert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Battery charge indicator LED blue Battery is fully charged when plugged into AC LED amber Batte...

Page 18: ...ots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface USB port Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports M...

Page 19: ... Card cards USB port Plug a USB device such as a diskette drive flash drive printer scanner camera keyboard or mouse into this port HDMI out jack HDMI Plug an HDMI device such as a high definition television into this optional jack Ethernet jack Plug an Ethernet network cable into this jack Plug the other end of the cable into a cable modem DSL modem or an Ethernet network jack Kensington lock slo...

Page 20: ...Bottom Component Icon Description Battery Provides power when the notebook is not plugged into AC power Component Icon Description Battery Provides power when the notebook is not plugged into AC power Battery lock Slide to unlock the battery ...

Page 21: ... into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Memory bay Memory modules are located in this bay Hard drive bay The hard drive is located in this bay Batte...

Page 22: ...rid Sleep mode LED off Notebook is off Speakers Left and right speakers deliver stereo audio output Keyboard Provides all the features of a full sized computer keyboard Touchpad Provides all the functionality of a mouse Touchpad toggle turn the internal touchpad on and off Capacitive touch keys Press to access capacitive touch key function Status indicators Inform you when a drive is in use or whe...

Page 23: ...y com 17 LCD Panel Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls Microphone Use to talk through when making Voice over Internet Protocol VoIP calls ...

Page 24: ...entrino PDC ICPM 10W CPU On die L2 Cache Up to 6 MB FSB 1067 MHz TDP Thermal 10W Socket type BGA Item Controller North Bridge GS45 South Bridge ICH9M SFF Item Specification Technology DDR3 800 1067 MHz Base momory DDR3 SO DIMM x 1 slot 512 1024 2048 4096MB DDR3 SDRAM Expansion memory DDR3 SO DIMM x 1 slot 512 1024 2048 4096MB DDR3 SDRAM Maximum memory size 8 GB Thermal evaluation based on 8 GB ...

Page 25: ...ule Intel SP 3rd 1x2 BGN Y Interface Mini card 1 Antenna 2 Item Specification Glide Multi touch touch PAD Item Specification Module FOX_BRM_2 0 F W T60H928 11 Antenna on board controller CSR Bluetooth module Internal USB 2 0 Dongle Item Specification HDD form factor 9 5 mm high solid state disks Media I F SATA IDE Controller SATA 150 MB s SSD Media size 80 GB Option SATA I F SSD form factor 2 5 fa...

Page 26: ...x 1 Sound Volume By Hot Key Item Specification Panel size 13 3 13 4 WXGA HD 720p 1366x768 LVDS Embedded in Cantigata GM Brightness Brightness controlled by Hot Keys Item ACE AGE100Specification 5 in 1 card reader SD MMC MS MSPro XD Multi touch touch PAD Item Specification Module HD 1 0 M Interface USB Item Specification Controller Darfon AC4T Type AVAP Silm 13 3 301 12 x 113 44 x 4 7 Max Texture ...

Page 27: ...1 Half mini card SP WLAN x 1 Item Specification Power on off with Visiable LED 1 mechanical White WLAN 1 Orange capacitive 3G BT BT Blue capacitive 3G use SW to launch without button Launch Key module None Back up Key 1 capacitive Blue flash Power consumption key 1 mechanical Green Volume Control Volume up down mute capacitive blue Item Specification Operation system Vista BIOS InsydeH2O ...

Page 28: ...ttery AVAP 6 cell 2 2 2 6 2 8 2 9 Item Specification Power Status 1 Blue Orange flash 1st Battery Status 1 Blue Orange HDD 1 Blue Caps Lock 1 Blue Num Lock 1 Blue Wireless LAN 1 Orange Bluetooth 1 Blue Touch pad on off 1 capacitive Orange top side 3G 1 Green Item Specification Kensington Lock Hole 7 5 mm diameter 1 Item Specification Not Nosie as low noise as possible Number 1 ...

Page 29: ...www gateway com 23 Physical Characteristics Item Specification Dimensions 322mmx226mmx Thickness maximum 23 3 28 9mm Weight incl 1st Battery super multi ODD Target 1 6Kg ...

Page 30: ...CHAPTER 1 System Specifications 24 ...

Page 31: ...CHAPTER2 25 System Utilities BIOS Setup Utility BIOS Flash Utility ...

Page 32: ...need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Setup Utility press m during POST when Press F2 to enter Setup message is prompted on the bottom of screen Press m to enter setup The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BOIS Setup Utility please set the parameter to enabled ...

Page 33: ...meters Security Provides security settings of the system Boot Allows the user to specify the boot options Exit Allows the user to save CMOS setting and exit Setup Information The Information screen displays a summary of your computer hardware information Note You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom o...

Page 34: ...ndary master The hard disk drive or optical drive model name is automatically detected by the system HDD1 Serial Number The field shows the serial number of devices installed on secondary master System BIOS Version Displays system BIOS version VGA BIOS Version This field displays the VGA firmware version of the system Serial Number This field displays the serial number of the unit Asset Tag Number...

Page 35: ...ggested parameter settings Note The system information is subject to different models Parameter Description Format Option System Time Sets the system time The hours are displayed with 24 hour format Format HH MM SS hour minute second System Time System Date Sets the system date Format MM DD YYYY month day year System Date System Memory This field reports the memory size of the system Total Memory ...

Page 36: ... during POST Option Disabled or Enabled D2D Recovery Enables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Option Enabled or Disabled SATA Mode Choose which mode of HDD mode Please be careful for changing this setting because it might cause system fail to boot Option A...

Page 37: ... Parameter Description Option Supervisor Password Is Shows the setting of the supervisor password Clear or Set User Password Is Shows the setting of the user password Clear or Set HDD Password Is Shows the settings of HDD password Clear or Set Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access The user ...

Page 38: ...rd protects the HDD Other users cannot steal information Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub options all require the supervisor password for changes and should be grayed out if the user password was used to enter setup Disabled or Enabled Note When you are prompted to enter a password you have three tries ...

Page 39: ... you can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Press e twice without typi...

Page 40: ...Press e After seeing the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press u to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses u If the current password entered does not match the ac...

Page 41: ...www gateway com 35 ...

Page 42: ...tilities 36 Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes diskette drive in module bay the onboard hard disk drive and the CD ROM in module bay ...

Page 43: ...p safeguard and protect your computer from unauthorized use The table below describes the parameters in this screen Parameter Description Exit Saving Changes Exit System Setup and save your changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes ...

Page 44: ...s to the bootable diskette 3 Then boot the system from the bootable diskette The flash utility has auto execution function Important If you do not have a crisis recovery diskette at hand then you should create a Crisis Recovery Diskette before you use the Phlash utility Do not install memory related drivers XMS EMS DPMI when you use the Phlash Caution Use the AC adapter power supply when you run t...

Page 45: ...CHAPTER3 39 Machine Disassembly and Replacement General Information Disassembly Procedure Flowchart Disassembling the External Module ...

Page 46: ...iver Philips screwdriver Plastic flat head screw driver Tweezers Before You Begin Before proceeding with the disassembly procedure make sure that you do the following Turn off the power to the system and all peripherals Unplug the AC adapter and all power and signal cables from the system Remove the battery pack Important The screws for the different components vary in size During the disassembly ...

Page 47: ...tire diassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Main unit disassembly flow chart LCM module disassemble flow chart ...

Page 48: ... 1 Release the battery lock 2 Slide the battery latch then remove the battery Removing the HDD and RAM 3 Remove three screws on the HDD cover and remove HDD Note Battery has been highlighted with the yellow circle as above image shows Please detach the battery and follow local regulations for disposal ...

Page 49: ...Both of RAM Removing the Keyboard 5 Disconnect five latches on the keyboard Disconnect five latches on the keyboard Note RTC battery has been highlighted with yellow circle as above image shows Please detach the RTC battery and follow local regulations for disposal ...

Page 50: ...6 Remove the FFC behind the keyboard 7 Remove Touch Pad FFC and lamp FFC Removing FFC of Main Board 8 Use Tweezers to remove the rubber foot on the back of the notebook There are five rubber foots 9 Remove all of the screws on the back of the notebook ...

Page 51: ...www gateway com 45 10 Remove screws on the upper case 11 Remove the dummy card ...

Page 52: ...ne Disassembly and Replacement 46 12 Remove upper case and disconnect the connection between the audio board and upper case 13 Disconnect all of the FFC on the main board 14 Remove the FFC of the panel and audio board ...

Page 53: ... 47 15 Remove the FFC of Bluetooth and SSD board 16 Remove the connector of camera and the FFC of card reader board Removing Wireless Card and Thermal Module 17 Release wireless screw and line and remove wireless card ...

Page 54: ...CHAPTER 3 Machine Disassembly and Replacement 48 18 Release the screw of fan and take it off 19 Loose 4 screws and remove it ...

Page 55: ...www gateway com 49 Removing the Main Board 20 Remove connection CRT board and USB board 21 Loose 2 screws on the main board ...

Page 56: ...CHAPTER 3 Machine Disassembly and Replacement 50 22 Remove DC in connector and remove the whole main board 23 Remove 4 screws on the thermal pipe and remove it ...

Page 57: ...www gateway com 51 Removing I O Board and Panel 24 Remove 7 screws on the bezel 25 Release connection of audio board and panel and remove the panel ...

Page 58: ...CHAPTER 3 Machine Disassembly and Replacement 52 26 Loose 2 screws on SSD board and remove it 27 Loose 2 screws on the Card Reader board and remove it 28 Loose 2 screws on audio board and remove it ...

Page 59: ... 3 screws on VGA board and remove it 30 Remove 3 screws on USB board and remove it Disassembling the LCM Module 31 Remove four bezel mylar 32 Release four LCM screw under the mylar Note Replace the USB Board need to flash new UUID ...

Page 60: ...CHAPTER 3 Machine Disassembly and Replacement 54 33 Remove the bezel Remove the bezel 34 Remove four steal parts to take off panel 35 Remove LCM cable on the back of panel ...

Page 61: ...www gateway com 55 Disassembling the External Module Disassembling the HDD Module 1 Remove the four screws from both sides of HDD and divide them ...

Page 62: ...CHAPTER 3 Machine Disassembly and Replacement 56 ...

Page 63: ...eshooting Troubleshooting System Check Procedures Power On Self Test POST Error Message Index of Error Messages InsydeH2O BIOS Beep Codes Index of Symptom to FRU Error Message Intermittent Problems Undetermined Problems ...

Page 64: ...t only Gateway products Non Gateway products prototype cards or modified options can give false errors and invalid system responses Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 60 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 62 Undetermined Problems on page 75 POST detects...

Page 65: ...rs reconnect the connector on the system board If the error still remains 4 Reconnect the external diskette drive CD ROM module 5 Replace the external diskette drive CD ROM module 6 Replace the main board Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure ...

Page 66: ...owing power sources Remove the battery pack Connect the power adapter and check that power is supplied Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter on page 60 Check the Battery Pack on page 61 Check the Power ...

Page 67: ...rrect 3 Repeat the steps 1 and 2 for both battery and adapter This helps you identify first the problem is on recharging or discharging To check the battery pack using hardware 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground See the following figure 3 If the voltage is still less than 7 5 Vdc after recharging replace the battery T...

Page 68: ...se is listed first This index can also help you determine the next possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 75 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function Important Perform the FRU replacement or actions in the sequence shown in the FRU Action co...

Page 69: ...l show Error Messages FRU Action Sequence Failure Fixed Disk Reconnect the hard disk drive connector Run Load Default Settings using the BIOS Setup Utility Test or replace the hard disk drive Test or replace the system board Stuck Key See Keyboard or Auxiliary Input Device Check on page 59 Keyboard error See Keyboard or Auxiliary Input Device Check on page 59 Keyboard Controller Failed See Keyboar...

Page 70: ...replace the system board Diskette drive A error Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility External Diskette Drive Check on page 58 Incorrect Drive A type run SETUP Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility System cache error Cache disabled Test or replace the system board CPU ID Test or replace the ...

Page 71: ... replace the LED board Test or replace the system board No beep power on indicator turns on and LCD is blank Test the power source battery pack and power adapter See Power System Check on page 60 Reconnect the LCD connector Check the hard disk drive Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board No beep power ...

Page 72: ...lize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Tes...

Page 73: ... device initialization 46h 2 1 2 3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for un...

Page 74: ...r I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external parallel ports 85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initiali...

Page 75: ...time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity...

Page 76: ...tialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory t...

Page 77: ...ss function key doesn t work Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board The LCD screen is unreadable Missing pels in characters The screen appears abnormal The wrong color is displayed Reconnect the LCD connector Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inve...

Page 78: ...ower System Check on page 60 Test or replace the battery pack Test or replace the power adapter Test or replace the hard drive battery connection board Test or replace the system board The system doesn t power off Test the power source battery pack and power adapter See Power System Check on page 60 Hold and press the power switch for more than 4 seconds Test or replace the system board The batter...

Page 79: ...sing the LCD Test or replace the LCD cover switch Test or replace the system board The system doesn t resume from hibernation mode Check the hard disk connection to the system board Test or replace the hard disk drive Test or replace the system board The system doesn t resume from standby mode after opening the LCD Test or replace the LCD cover switch Test or replace the system board The battery f...

Page 80: ... is set to Enabled Reinstall the device driver Test or replace the device cable Test or replace the device Test or replace the system board Symptom Error Action in Sequence The keyboard one or more keys does not work Reconnect the keyboard cable Test or replace the keyboard Test or replace the system board The touchpad does not work Reconnect the touchpad cable Test or replace the touchpad board T...

Page 81: ...lems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate a non defective FRU To isolate a failing FRU 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect ...

Page 82: ...he problem does not recur reconnect the removed devices one at a time until you find the failing FRU If the problem remains replace the following FRUs one at a time System board LCD assembly Important Do not replace a non defective FRU ...

Page 83: ...CHAPTER5 77 Jumper and Connector Locations Top View Bottom View ...

Page 84: ...out and connector location TOP view No Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR ...

Page 85: ...ion 11 CN9 Battery CNTR 12 CN10 PCI E socket 13 CN11 SIM card socket 14 CN12 PCI E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge 22 U14 North Bridge ...

Page 86: ...CHAPTER 5 Jumper and Connector Locations 80 ...

Page 87: ...CHAPTER6 81 FRU Field Replaceable Unit List Introduction Exploded Diagram Gateway EC38 FRU List ...

Page 88: ...er reasons a part number change is made it will not be noted on the printed Service Guide For GATEWAY AUTHORIZED SERVICE PROVIDERS your Gateway office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Gateway office to order FRU parts for repair and service of customer machines Important To...

Page 89: ...www gateway com 83 Exploded Diagram ...

Page 90: ...CHAPTER 6 FRU Field Replaceable Unit List 84 ...

Page 91: ...www gateway com 85 ...

Page 92: ...CHAPTER 6 FRU Field Replaceable Unit List 86 ...

Page 93: ...www gateway com 87 ...

Page 94: ...0N 002 ADAPTER ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP 65JH DB A LV5 LED LF AP 06501 026 ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA 1650 22AC LV5 LED LF AP 06503 024 ADAPTER HIPRO 65W 19V 1 7X5 5X11 YELLOW HP A0652R3B 1LF LV5 LED LF AP 0650A 012 ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP 65MH B A LV5 LF LF AP 06501 027 ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA 1650 22AG LV5 LF AP 06503 0...

Page 95: ...00MAH MAIN COMMON ID AS09D31 W HALOGEN FREE BT 00603 082 BATTERY SONY AS 2009D LI ION 3S2P SONY 6 CELL 4400MAH MAIN COMMON ID AS09D41 W HALOGEN FREE BT 00604 039 BATTERY PANASONIC AS 2009D LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON ID AS09D51 W HALOGEN FREE BT 00605 041 BATTERY SIMPLO AS 2009D LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON 2 2CG ID AS09D71 W HALOGEN FREE BT 00607 078 BATTE...

Page 96: ... MM 895373 KI SPH01 003 BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928 11 BT 21100 005 TOUCHPAD 56 PCR0N 001 OPTION 3G MODULE GTM382EL LC 21300 007 QUALCOMM 3G MODULE GOBI2000 LC 21300 011 SSD TRANSFER BOARD 55 PCR0N 005 CARD READER BOARD 55 PCR0N 003 AUDIO BOARD 55 PCR0N 006 D SUB DC IN BOARD 55 PCR0N 007 Category Part Name and Description Acer Part No ...

Page 97: ...7 AAMVN 010 POWER CORD ISRAEL 27 AAMVN 011 POER CORD 3PIN ITALIAN 27 AAMVN 009 POWER CORD 3PIN UK 27 AAMVN 004 POWER CORD 3PIN SWISS 27 AAMVN 006 POWER CORD AUSTRALIA W LABEL 27 AAMVN 003 POWER CORD 3PIN CHINA 27 AAMVN 005 POWER CORD SOUTH AFRICA AIL 27 AAMVN 007 POWER CORD 3PIN USA 27 AAMVN 001 DC IN CABLE 65W 50 PCR0N 007 BLUETOOTH BOARD CABLE 50 PCR0N 010 Category Part Name and Description Acer...

Page 98: ...04 SSD TRANSFER BOARD CABLE 50 PCR0N 005 CARD READER BOARD CABLE 50 PCR0N 003 AUDIO BOARD CABLE 50 PCR0N 006 TOUCHPAD BUTTON BOARD CABLE 50 PCR0N 002 TOUCHPAD CABLE 50 PCR0N 009 LED BOARD CABLE 50 PCR0N 001 CCD CABLE 50 PCR0N 012 LED LCD CABLE 50 PCR0N 011 Category Part Name and Description Acer Part No ...

Page 99: ...VER BRACKET ASSEMBLY HDD COVER 42 PCR0N 001 DIMM COVER 42 PCR0N 002 TOUCHPAD BUTTON BOARD BRACKET 33 PCR0N 001 UPPER CASE 60 PCR0N 002 LOWER CASE 60 PCR0N 001 HDD CONNECTOR 20 PCR0N 001 HDD BRACKET 33 PCR0N 002 LCD COVER 13 3 SILVER 60 PCR0N 006 Category Part Name and Description Acer Part No ...

Page 100: ...eable Unit List 94 LCD BEZEL 13 3 W CCD HOLE 60 PCR0N 005 LCD SECURING PLATE 33 PCR0N 005 HINGE RIGHT 33 PCR0N 004 HINGE LEFT 33 PCR0N 003 FAN FAN 23 PCR0N 001 HDD HARD DISK DRIVER Category Part Name and Description Acer Part No ...

Page 101: ...SEAGATE 2 5 5400RPM 320GB ST9320320AS CROCKETT SATA LF F W 0303 KH 32001 008 HDD HGST 2 5 5400RPM 320GB HTS545032B9A300 PANTHER B SATA LF F W C60F KH 32004 002 HDD HGST 2 5 5400RPM 320GB HTS545032B9A300 PANTHER B SATA LF F W C60F KH 32007 007 HDD WD 2 5 5400RPM 320GB WD3200BEVT 22ZCT0 ML160 SATA LF F W 11 01A11 KH 32008 013 HDD SEAGATE 2 5 5400RPM 500GB ST9500325AS WYATT SATA LF F W 0001SDM1 KH 50...

Page 102: ...CHAPTER 6 FRU Field Replaceable Unit List 96 HEATSINK 60 PCR0N 003 KEYBOARD Category Part Name and Description Acer Part No ...

Page 103: ...B I140A 063 KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 86KS BLACK US INTERNATIONAL W HEBREW GLOSSY KB I140A 086 KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK UK GLOSSY KB I140A 084 KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 86KS BLACK THAILAND GLOSSY KB I140A 082 KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK SPANISH GLOSSY KB I140A 079 KEYBOARD ACER AC4G JM41 INTERNAL 14 ST...

Page 104: ... KN 1GB09 009 MEMORY SAMSUNG SO DIMM DDRIII 1066 1GB M471B2874DZ1 CF8 LF 64 16 0 065UM KN 1GB0B 019 MEMORY SAMSUNG SO DIMM DDRIII 1066 1GB M471B2873EH1 CF8 LF 64 16 0 055UM KN 1GB0B 028 MEMORY HYNIX SO DIMM DDRIII 1066 1GB HMT112S6AFP6C G7N0 LF 64 16 0 065UM KN 1GB0G 019 MEMORY MICRON SO DIMM DDRIII 1066 2GB MT16JSF25664HY 1G1D1 LF 128 8 0 07UM KN 2GB04 004 MEMORY ELPIDA SO DIMM DDRIII 1066 2GB EB...

Page 105: ...HT 47 PCR0N 005 RUBBER FOOT FRONT LEFT 47 PCR0N 003 RUBBER FOOT MIDDLE RIGHT 47 PCR0N 006 NAME PLATE AS3810T 40 PCR0N 001 NAME PLATE AS3810TG 40 PE70N 001 NAME PLATE AS3810TZ 40 PE60N 001 SCREW SCREW M2 5 3 0 MACH CROSS BROWN 86 PCR0N 001 SCREW I25040M PATCH 86 PCR0N 002 SCREW I30035M HARDEN 86 PCR0N 003 Category Part Name and Description Acer Part No ...

Page 106: ...2 0 5 0MM CROSS BNI PATCH 86 PCR0N 004 SCREW M2 0 4 0MM CROSS NI PATCH 86 TQP0N 006 SCREW M2 5 2 5MM CROSS BNI PATCH 86 TQP0N 002 SCREW M2 3 PATCH 86 PCR0N 005 SCREW 86 AAMVN 002 SPEAKER SPEAKER 23 PCR0N 002 Category Part Name and Description Acer Part No ...

Page 107: ...APPENDIXA 101 Model definition and configuration Information not available at time of printing ...

Page 108: ...APPENDIX A Model definition and configuration 102 Model RO Country Acer Part No Description CPU LCD SO DIMM 1 SO DIMM 2 HDD 1 GB ODD Wireless LAN Bluetooth VoIP Phone ...

Page 109: ...APPENDIXB 103 Test compatible components Introduction Microsoft Windows Vista Environment Test ...

Page 110: ... Monitor ViewSonic Professional Series G220 21 Monitor Philips 109P 19 Monitor MAG 810FT II 19 Monitor LCD Monitor ViewSonic 19 LCD VA1912W Monitor ViewSonic 20 LCD VA2012W Monitor Samsung 22 LCD 225DW Monitor Philips 15 150B5 Monitor ASUS 22 LCD MW221u monitor EIZO 17 LCD FlexScan L586 monitor HDMI Port Test LCD TV BenQ VH3243 32 HDMI LCD TV Panasonic TC 37MPK 37 HDMI LCD TV BenQ VL3735 LCD TV US...

Page 111: ...eless LAN Adapter Afast Ethernet Adapter USB2 0 D Link Wireless LAN adapter 802 11a b or b only D Link AirPlus DWL 120 2 4GHz Wireless USB Adapter USB Storage Zynet 2 5 External Enclosure SATA Usb2 0 Box Sony 2 5 ExtERNAL BOX Slim Kit USB 2 0 Mass Storage 2 5 HDD combo case IO DATA 250GB eSATA HDD SanDisk Cruzer USB Flash Drive Micro 1 0GB HP DL702 USB 128MB Digital Drive Transcend USB 512MB Flash...

Page 112: ...s6 Transcend SD 512MB Transcend 150X Ultra Speed SD 4GB Transcend SD HC 4GB A DATA 150X Turbo SD 4GB A DATA miniSD 512MB KINGMAX mini SD Adapter 512MB Mini SD Toshiba SDHC 4GB Class4 SanDisk Micro SD 6GB TOSHIBA Micro SD 2GB MMC MMC Plus MMC Pro RS MMC RS MMC Mobile A DATA MultiMedia Card 256MB A DATA MultiMedia Card plus 1GB 200X A DATA RS MMC 256MB Transcend MMC Plus 4GB Transcend RS MMC 512MB R...

Page 113: ...APPENDIXC 107 Online support information ...

Page 114: ...oad information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed inform...

Page 115: ... HDMI TV out jack 13 I intermittent problems 75 J jumper and connector locations top view 78 K keyboard USB port 13 keyboard or auxiliary input device check 59 M memory card reader locating 13 memory check 60 microphone built in 17 mouse USB port 13 P ports See connections power system check 60 battery pack 61 power adapter 60 printer USB port 13 S scanner USB port 13 system block diagram 10 check...

Page 116: ...Index 110 ...

Page 117: ......

Page 118: ...MAN GODZILLA SVC GDE R1 07 08 ...

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