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Quick Start & Troubleshooting Guide
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Caution:
You should only open your computer if you are an advanced user, or if you are asked to do
so by a qualified Gateway technician.
The screen freezes when the Gateway logo displays
When the computer starts, it first performs a test of all system requirements.
When the computer is functioning correctly, it emits a short beep and starts
up. However, if the test fails, the computer may freeze when the Gateway
logo displays.
Restart your computer
Press the
TAB
or
ESC
key to while the computer starts to display some
details.
Set the BIOS to default settings.
Press Del or F2 when starting your computer to enter the BIOS. This controls the hardware of your computer. You
should only enter the BIOS if you are an advanced user, or when asked to do so by a qualified technician.
1. Select
Exit
in the top menu using the arrow keys or mouse (if available).
2. Select the
Default Values
in the menu and press
Enter
. Press
OK
to confirm.
3. Select
Save Changes and Exit
and press
Enter
. Press
OK
to confirm.
4. The computer will automatically restart.
Try to start your computer with a different boot device.
Press
F12
when starting your computer to enter the boot menu (this feature may not be available on all
computers). If your first boot device is HDD, change it into CD or DVD using the arrow keys and press
Enter
to exit.
Disconnect or remove additional devices.
Please read
Removing additional external devices
,
Removing the battery
and
Removing additional internal
hardware
on page 35.
The screen freezes when the Windows logo displays
During the start-up process, Windows runs a number of checks. If it detects
incorrect settings, damaged or missing software or hardware components,
the system will likely hang. To fix this, try to restart your computer using one
of the options below.
Start your computer in Safe Mode to use basic files and drivers.
1. Switch your computer on.
2. When the Gateway logo appears, press
F8
to access the advanced
start-up options.
3. Use the arrow keys to highlight
Safe Mode
and press
Enter
.
Start with the Last Known Good Configuration.
This option will restore the system settings that were in effect the last time the computer started successfully.
This may cause your computer to lose data that you have entered the last time you used it.
1. Switch your computer on.
2. When the Gateway logo appears, press
F8
on your keyboard to access the advanced startup options.
3. Use the arrow keys to highlight
Last Known Good Configuration
and press
Enter
.
