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Gateway E-Series Reference Manual Download Page 110

CHAPTER 6: Troubleshooting

108

Recovering your system from the hard drive

To recover your system from the hard drive:

 

1

Remove all CDs and DVDs from the disc drives, 
disconnect all USB devices except the keyboard and 
mouse, then disconnect your Internet cable.

2

If you can still run Windows, click Start, All Programs, 
System Recovery, System Recovery, then click Yes. 
Your computer restarts, then the System Recovery 
program starts.

- OR -

Turn on or restart your computer and press F11 while 
your computer is starting.

3

Insert the Operating System Recovery CD/DVD when 
prompted. The System Recovery program starts.

Caution

Because of virus and spyware activity on the Internet, you should 

disconnect all Internet connections before recovering your system. After 
you recover your system, you can reinstall antivirus and firewall software, 
then re-enable the Internet connection to update antivirus definitions 
and install Windows Updates.

8512732.book  Page 108  Thursday, September 27, 2007  11:33 AM

Summary of Contents for E-Series

Page 1: ...REFERENCEGUIDE 8512732 book Page a Thursday September 27 2007 11 33 AM...

Page 2: ...8512732 book Page b Thursday September 27 2007 11 33 AM...

Page 3: ...tive strain 14 Positioning the computer case 14 Preparing power connections 14 Protecting from power source problems 14 Connecting to a broadband modem or network 15 Connecting a dial up modem 16 Star...

Page 4: ...d drive 44 Installing memory 46 Adding or replacing an expansion card 48 Replacing the front fan 50 Replacing the front I O board 53 Replacing the processor 55 Replacing the system battery 58 Replacin...

Page 5: ...ually 80 Chapter 6 Troubleshooting 83 Safety guidelines 84 First steps 84 Troubleshooting 85 Add in cards 85 Audio 85 CD or DVD drives 85 Diskette drive 87 Display 88 DVD drives 88 Ethernet 89 Expansi...

Page 6: ...g system recovery options 102 Recovering your system 103 Telephone support 110 Before calling Gateway Customer Care 110 Telephone numbers 111 Self help 111 Appendix A Legal Notices 113 Index 123 85127...

Page 7: ...bout This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 8512732 book Page 1 Thursday September 27 2...

Page 8: ...ss shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing your online User Guide In addition to this guide your User G...

Page 9: ...sistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you...

Page 10: ...CHAPTER 1 About This Reference 4 8512732 book Page 4 Thursday September 27 2007 11 33 AM...

Page 11: ...CHAPTER2 5 Checking Out Your Computer Front Back 8512732 book Page 5 Thursday September 27 2007 11 33 AM...

Page 12: ...VD CD drive Headphone jack Memory card reader or diskette drive optional Microphone jack Power button power indicator USB ports optional IEEE 1394 port optional Hard drive activity indicator 8512732 b...

Page 13: ...tion see Installing a printer scanner or other device on page 32 IEEE 1394 port optional Plug a IEEE 1394 also known as FireWire device such as a digital camcorder into this 6 pin port DVD CD drive Us...

Page 14: ...port Audio line in side speaker jack Ethernet network jack Lineout headphones front speaker jack Microphone jack USB ports Modem line jack optional Monitor VGA port Parallel port Serial port Voltage s...

Page 15: ...onlineUserGuide and Connecting to a broadband modem or network on page 15 Parallel port Plug a parallel device such as a printer into this port PS 2 mouse port green Plug a PS 2 mouse into this port M...

Page 16: ...Your Computer 10 PS 2 keyboard port purple Plug a PS 2 keyboard into this port Telephone jack optional Plug your telephone into this jack Component Icon Description 8512732 book Page 10 Thursday Sept...

Page 17: ...Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory card reader Usi...

Page 18: ...l to the floor Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye level Place your feet flat on the floor or on a footrest Keep ventilation...

Page 19: ...ppropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to th...

Page 20: ...ck Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition Take breaks to change your position stretch your muscles and relieve your eyes Find ways to...

Page 21: ...hile in another country Use the power selection switch on the back of your computer to set the voltage to 115V or 230V To verify that your system has the correct setting for your area check the voltag...

Page 22: ...and modem or network You can connect your computer to a broadband cable or DSL modem or to a wired Ethernet network To connect to a broadband modem or to an Ethernet network 1 Insert one end of the ne...

Page 23: ...s not turn on check the power cable connections 3 If you are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first u...

Page 24: ...off it does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your comp...

Page 25: ...start your computer Click Start Shut Down then click Restart Your computer turns off then turns on again OR If your computer does not turn off press and hold the power button until the computer turns...

Page 26: ...buttons Press these buttons to launch your Internet home page search or e mail programs Audio playback buttons Press these buttons to play your audio files and to adjust the volume Navigation keys Pr...

Page 27: ...en utilities like F Find Search R Run and E Computer Application key Press this key to access shortcut menus and help assistants in Windows Directional keys Press these keys to move the cursor up down...

Page 28: ...ators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These k...

Page 29: ...PS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press to open the Windows Start menu These keys can also be used in combination with other k...

Page 30: ...e computer screen This illustration shows the standard mouse As you move the mouse the pointer arrow on the screen moves in the same direction You can use the left and right buttons on the mouse to se...

Page 31: ...the mouse Select an object on the screen Position the pointer over the object Quickly press and release the left mouse button This is called clicking Start a program or open a file or folder Position...

Page 32: ...ce the disc in the tray with the label facing up or out 3 Press the eject button to close the tray Important When you place a single sided disc in the tray make sure that the label side is facing up o...

Page 33: ...laying DVDs and accessing data DVD RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R or DVD RW discs DVD RW R Installing programs playi...

Page 34: ...aying audio CDs playing DVDs accessing data and recording video and data to CDs and DVD RAM DVD R or DVD RW discs Blu ray Disc Installing programs playing audio CDs playing DVDs playing Blu ray Discs...

Page 35: ...old 50 GB of files about 23 hours of standard definition video or about nine hours of high definition video Blu ray Discs can be played on a Blu ray compatible player or a Blu ray drive equipped compu...

Page 36: ...discs to make backups of your data For more information see your online User Guide Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera t...

Page 37: ...card out of the slot Caution Before inserting a memory card into a slot make sure that the slot is empty or you could damage the card reader Caution Do not remove the memory card or turn off the comp...

Page 38: ...1 Insert the diskette into the diskette drive with the label facing up or to the right 2 To access a file on the diskette click Start then click My Computer Double click the diskette drive for exampl...

Page 39: ...er opens 2 Click and drag the slider up to increase volume and down to decrease volume 3 To mute the volume click Mute To restore volume click it again 4 Click in the top right corner of the window to...

Page 40: ...r will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the devic...

Page 41: ...cing an optical or diskette drive or a card reader Replacing the hard drive Installing memory Adding or replacing an expansion card Replacing the front fan Replacing the front I O board Replacing the...

Page 42: ...tatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards...

Page 43: ...ual power from your computer 4 Lay the computer down flat lift up the panel release latch then remove the panel 5 To replace the side panel line up the tabs on the top of the panel with the notches ne...

Page 44: ...rive bracket by lifting it out of the chassis 2 Set the hard drive bracket aside as far as the hard drive cables will permit You do not need to disconnect the cables 3 Push the four black plastic reta...

Page 45: ...zel into the slot in the top of the computer then press the bottom of the bezel against the computer until the bezel s tabs snap into the slots 6 Reinstall the hard drive bracket being careful not to...

Page 46: ...g and closing the case on page 37 2 Remove the bezel by following the instructions in Removing and installing the front bezel on page 38 3 Disconnect the component cables noting their locations and or...

Page 47: ...per on the new drive to be the same then go to Step 12 OR If you are replacing a 3 5 inch component lift the 5 25 inch component bay out of the chassis 6 Push up on the release latch on the 3 5 inch c...

Page 48: ...es you took previously 10 Replace the 5 25 inch component bay into the chassis 11 Slide the 5 25 inch component into the bay and push up on the release latch to move it to the Lock position 12 Reconne...

Page 49: ...ssis 3 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive 4 Move the drive release latch up away from the center of the br...

Page 50: ...tion 7 Reconnect the drive cables using the notes you took previously 8 Replace the hard drive bracket being carefulnotto pinch or kink the hard drive cables 9 Replace the side panel 10 Return your co...

Page 51: ...computer uses DIMM memory To install or replace DIMM memory 1 Remove the side panel by following the instructions in Opening and closing the case on page 37 2 Remove the hard drive bracket and set it...

Page 52: ...module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 6 Replace the hard drive bracket being...

Page 53: ...n the card retention lever 5 If you are replacing an expansion card remove the old card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways 6 If you are in...

Page 54: ...rive bracket being careful not to pinch or kink the hard drive cables 11 Replace the side panel Replacing the front fan To replace the front fan 1 Remove the side panel by following the instructions i...

Page 55: ...er you reinstall the component DVD drive shown 5 Pull the release latch down to the Unlock position on the 5 25 inch bay then slide the component forward and out of the bay 6 Lift the 5 25 inch compon...

Page 56: ...hen push up on the release latch to move it to the Lock position 13 Reconnect the cables using the notes you took previously 14 Replace the front bezel then replace the hard drive bracket being carefu...

Page 57: ...the computer 5 Position the new I O panel on the front of the computer then replace the screw 6 Connect the I O panel cable to the new I O panel 7 Replace the front bezel then replace the hard drive...

Page 58: ...he case on page 37 2 Remove the bezel by following the instructions in Removing and installing the front bezel on page 38 3 Remove the fan assembly by squeezing it slightly top to bottom and pulling i...

Page 59: ...k If the heatsink sticks to the processor twist it slightly to release it then try again Cautions If removing the heat sink also pulls the processor out of the processor socket the processor could be...

Page 60: ...pin hole in the processor socket then return the lever to its locked position 10 Place the new heat sink on the processor making sure the thermal paste is aligned between the heat sink and the process...

Page 61: ...the utility 4 Shut down your computer 5 Remove the side panel by following the instructions in Opening and closing the case on page 37 Warning Danger of explosion if battery is incorrectly replaced R...

Page 62: ...h the battery release tab The battery pops out of the socket 9 Make sure that the positive side of the new battery is facing up then press the battery into the socket until it snaps into place 10 Repl...

Page 63: ...Remove the side panel by following the instructions in Opening and closing the case on page 37 2 Remove the bezel by following the instructions in Removing and installing the front bezel on page 38 3...

Page 64: ...pinch or kink the hard drive cables 9 Replace the side panel Replacing the system board To replace the system board 1 Remove the side panel by following the instructions in Opening and closing the ca...

Page 65: ...of the bay 7 Lift the 5 25 inch drive bay from the chassis to remove it 8 Disconnect the power and data cables from the system board carefully noting their locations and orientation You will reconnec...

Page 66: ...u removed previously 14 If your replacement system board includes a processor go to the next step OR Follow the instructions in Replacing the processor on page 55 to move the processor from your old s...

Page 67: ...place the 5 25 inch component bay into the chassis 19 Slide the 5 25 inch component into the bay then push up on the release latch to move it to the Lock position Front panel Front CPU fan Power AUX M...

Page 68: ...onnect the fan cable to the system board then reinstall the fan 22 Reinstall any expansion cards you removed 23 Replace the front bezel then replace the hard drive bracket being careful not to pinch o...

Page 69: ...up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 8512732 boo...

Page 70: ...schedule Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard dr...

Page 71: ...e and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperature...

Page 72: ...free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circ...

Page 73: ...nitor use a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth To clean a CRT monitor use a soft cloth and glass cl...

Page 74: ...ways get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply onl...

Page 75: ...ecurity alerts and updates from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix To s...

Page 76: ...ck My Computer The My Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Deleting unnecessary files Del...

Page 77: ...k Yes Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and file and folder problems This program corrects file and folder problems and marks fla...

Page 78: ...problems that are found by following the on screen instructions 6 Click OK Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and stores th...

Page 79: ...starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over To defragment the hard drive 1 Disconnect your computer from the network 2 Click Start...

Page 80: ...fails or you accidentally delete files You should back up your files regularly to a writable optical disc if you have a recordable drive Use a backup device such as a recordable disc drive to do a com...

Page 81: ...as display Internet and e mail settings from your old computer to your new one using the Files and Settings Transfer Wizard Files can be transferred automatically to it as long as your old computer h...

Page 82: ...rsonal data files in the My Documents folder Look in your old computer s documents folder for personal data files To find files in the documents folder 1 In Windows XP click Start then click My Docume...

Page 83: ...arch 1 In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Res...

Page 84: ...CHAPTER 5 Maintaining Your Computer 82 8512732 book Page 82 Thursday September 27 2007 11 33 AM...

Page 85: ...CHAPTER6 83 Troubleshooting Safety guidelines First steps Troubleshooting Recovering your system Telephone support 8512732 book Page 83 Thursday September 27 2007 11 33 AM...

Page 86: ...that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Warning Never open your computer case while your computer is turned on and...

Page 87: ...ntify your drive type see Identifying optical drive types on page 27 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy prote...

Page 88: ...hat the disc label is facing up or out then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Clean the disc For more information see...

Page 89: ...protect error message Make sure that the write protection tab on the upper right corner of the diskette is down unprotected The diskette may be full Delete unnecessary files on the diskette and try ag...

Page 90: ...ideo cable is connected to the video port on your computer Connect a monitor that you know works to your computer Reinstall the device driver The color is not uniform Make sure that the monitor warms...

Page 91: ...etwork have the same workgroup name Make sure that all computers are using the same Subnet Mask If you assigned IP addressesto the computers make sure that all computers have different IP addresses Fo...

Page 92: ...th your expansion card Reseat the card For more information see Adding or replacing an expansion card on page 53 File management A file was accidentally deleted If a file was deleted while holding dow...

Page 93: ...To fix hard drive problems run the error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors on page 78 The hard drive cannot be accessed or you see...

Page 94: ...er ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more information see Modem dial up on page 95 You see an Unable to l...

Page 95: ...ernet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly For more information...

Page 96: ...window The memory card reader was temporarily uninstalled using the Safely remove hardware icon in the system tray Reboot your computer and your card reader will be re installed Modem cable or DSL My...

Page 97: ...e telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the...

Page 98: ...hone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service Try connecting with the modem at a l...

Page 99: ...mputer Some telephone cables do not meet required cable standards and may cause problems with the modem connection Shut down and restart your computer Run Windows modem diagnostics To run modem diagno...

Page 100: ...el The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Modems tab 3 Click th...

Page 101: ...network on page 15 your online User Guide or Ethernet on page 89 Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your compu...

Page 102: ...up To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the P...

Page 103: ...ter adding paper Sound You are not getting sound from the speakers Make sure that the volume controls are turned up For more information see Adjusting the volume on page 33 Make sure that mute control...

Page 104: ...ll having problems even after you follow troubleshooting steps you can use Microsoft System Restore to roll back your system to a previous condition when drivers and programs worked correctly Recoveri...

Page 105: ...rom the hard drive on page 108 Recovering specific files and software You can perform a partial recovery by recovering specific files such as device drivers and most pre installed software If you need...

Page 106: ...ion you want to install To select multiple items press and hold CTRL while clicking each item 3 Click Next The items you selected are installed When the installation is finished a message asks you if...

Page 107: ...ers or software and every 24 hours while your computer is turned on Microsoft System Restore takes a snapshot of your system settings and saves it as a restore point In most cases of hard to resolve s...

Page 108: ...m Restore dialog box opens 3 Click Restore my computer to an earlier time then click Next The Select a Restore Point dialog box opens 4 Click a bold date on the calendar Step 1 on the screen then clic...

Page 109: ...d and read all notices on the screen 7 Click Next then follow the on screen instructions to finish the restoration If completing Microsoft System Restore does not solve your problem restart Gateway Sy...

Page 110: ...the System Recovery program starts OR Turn on or restart your computer and press F11 while your computer is starting 3 Insert the Operating System Recovery CD DVD when prompted The System Recovery pro...

Page 111: ...at and Recover dialog box opens 6 Click Yes Files are restored to your hard drive When file recovery has finished the System Restore dialog box opens 7 Click Restart Your computer restarts and Windows...

Page 112: ...er s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s...

Page 113: ...see the following resources The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for Gateway supplied har...

Page 114: ...CHAPTER 6 Troubleshooting 112 8512732 book Page 112 Thursday September 27 2007 11 33 AM...

Page 115: ...APPENDIXA 113 Legal Notices Important safety information Regulatory compliance statements Environmental information Notices 8512732 book Page 113 Thursday September 27 2007 11 33 AM...

Page 116: ...of any kind into the computer ventilation openings Someproductsareequippedwithathree wirepowercordtomakesurethattheproduct is properly grounded when in use The plug on this cord will fit only into a...

Page 117: ...America FederalCommunicationsCommission FCC UnintentionalemitterperFCCPart 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FC...

Page 118: ...inuanceof servicemay be required Thetelephonecompany may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment oper...

Page 119: ...terations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their ow...

Page 120: ...ntenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the National...

Page 121: ...keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part...

Page 122: ...product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we...

Page 123: ...tered trademarks of their respective companies Macrovisionstatement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copy...

Page 124: ...APPENDIX A Legal Notices 122 8512732 book Page 122 Thursday September 27 2007 11 33 AM...

Page 125: ...e 7 broadband connection 15 modem 15 buttons See keys and buttons C cable modem 15 connecting 9 troubleshooting 94 Caps Lock indicator 19 21 22 card reader 7 cards adding expansion 48 inserting memory...

Page 126: ...10 line in 9 line out 9 microphone 7 9 modem 9 mouse 7 9 network 9 15 parallel 9 power 9 power cord 9 printer 7 9 PS 2 keyboard 10 PS 2 mouse 9 scanner 7 9 serial 9 side speaker 9 telephone 10 USB 7 9...

Page 127: ...oubleshooting 85 88 See also optical drive E editing buttons 19 electrostatic discharge ESD 36 ergonomics 12 Error checking 75 Ethernet jack 9 Ethernet network connecting 15 jack 15 expansion card add...

Page 128: ...system battery 58 Internet buttons 19 21 troubleshooting 92 96 J jacks See connections K keyboard buttons 19 20 cleaning 71 features 19 20 PS 2 port 10 troubleshooting 93 USB port 7 9 keys application...

Page 129: ...Authenticity 3 model number 3 modem cable 15 connecting 16 dial up 16 DSL 15 jack 16 modem jack 9 monitor cleaning 71 troubleshooting 88 monitor port 9 mouse buttons 23 changing settings 24 cleaning 7...

Page 130: ...or 7 source problems 14 Standby Resume 7 troubleshooting 99 turning off computer 17 turning on computer 16 power button 7 power supply replacing 60 printer installing 32 parallel port 9 setting defaul...

Page 131: ...bleshooting 101 speaker jack analog 9 Standby mode 7 starting computer 7 16 programs 24 static electricity 36 surge protector 14 system battery replacing 58 system board replacing 62 system identifica...

Page 132: ...omputer 7 16 tutoring fee based 111 U uninterruptible power supply UPS 15 updating Windows 72 UPS 15 USB port 7 9 32 V VGA port 9 video playing 28 volume adjusting 32 adjusting dial up modem 98 contro...

Page 133: ...8512732 book Page 131 Thursday September 27 2007 11 33 AM...

Page 134: ...MAN 3BAY MBTX PRO REF GDE R2 10 07 8512732 book Page 132 Thursday September 27 2007 11 33 AM...

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