Gateway Convertible Notebook pc User Manual Download Page 160

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152

www.gateway.com

Chapter 10: Troubleshooting

Telephone numbers

Gateway offers a wide range of customer service, customer care, and
information services.

Automated troubleshooting system

Telephone numbers

You can access the following services through your telephone to get
answers to your questions:

Service description

How to reach

Use an automated menu system and your telephone
keypad to find answers to common problems.

800-846-2118

Resource

Service description

How to reach

Answers by
Gateway

Get tutorial assistance for hardware
and software issues. This is a
fee-based service.

www.gateway.com/answers

Gateway
Customer Care

Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question. (See

“Before calling Gateway Customer
Care” on page 151

before calling.)

Gateway Customer Care
telephone numbers vary by
country or region. See the
label on the bottom of your
convertible tablet PC. For
more information, see

“Identifying your model” on
page 18

America Online

Get support for your America Online
ISP account.

800-827-6364 (US)

888-265-4357 (Canada)

Sales

Get information about available
systems.

888-888-2075 (US)
888-387-7752 (Canada)

Summary of Contents for Convertible Notebook pc

Page 1: ...Gateway Convertible Tablet PC User Guide...

Page 2: ......

Page 3: ...crosoft Certificate of Authenticity 19 Finding your specifications 19 Accessories 20 3 Getting Started 23 Installing the battery 24 Connecting the AC adapter 24 Protecting from power source problems 2...

Page 4: ...4 Using Windows XP Tablet PC 2005 55 Using Windows XP Tablet PC 2005 56 Using Tablet PC extensions 57 Calibration 57 Gestures 57 Pen button 58 Tips 58 Tablet Input Panel TIP 59 Using speech recogniti...

Page 5: ...let PC 89 Preventing static electricity discharge 90 Adding or replacing memory 91 Adding or replacing memory in the memory bay 92 Replacing memory under the keyboard 95 Replacing the hard drive kit 1...

Page 6: ...guidelines 128 First steps 129 Troubleshooting 130 Audio 130 Battery 130 CD drives 130 Device installation 130 Display 131 DVD drives 132 File management 135 Hard drive 136 Internet 137 Keyboard 138...

Page 7: ...v www gateway com A Safety Regulatory and Legal Information 155 Index 167...

Page 8: ...vi www gateway com...

Page 9: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using BigFix Using Your Computer guide Using online help...

Page 10: ...wer consumption for a greater battery life experience This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power Please rea...

Page 11: ...the most current drivers product specifications tutorials and personalized information about your convertible tablet PC Visit the Gateway Support Web site at support gateway com Using Support The Sup...

Page 12: ...grades By entering your serial number you get drivers specific to your convertible tablet PC Tap or click Browse All Downloads to walk through a step by step wizard to locate your drivers Customer Ser...

Page 13: ...automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway convertible tablet PC To start Help and Support Tap...

Page 14: ...e and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results tap or click the results header...

Page 15: ...es information on using Windows using the Internet sending a fax and changing power saving settings as well as other topics To access the Using Your Computer guide Tap or click Start All Programs then...

Page 16: ...8 www gateway com Chapter 1 Getting Help You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help...

Page 17: ...Convertible Tablet PC Identifying features Locating your convertible tablet PC s model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your convert...

Page 18: ...ules on page 64 To determine the type of drive in the modular bay examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 66 Important Your conve...

Page 19: ...digital camera MP3 player PDA or cellular telephone into the memory card reader For more information see Using the memory card reader on page 69 The memory card reader supports Memory Stick Memory St...

Page 20: ...ng the power switch mode see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide tap or click Start All Programs then tap or click Gat...

Page 21: ...lap If the air vents are blocked the convertible tablet PC may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your convertible t...

Page 22: ...gh this port This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway convertible tablet PC Ethernet jack Plug a 10 100 1000 Ethernet network cable...

Page 23: ...module into this bay For more information see Adding or replacing memory on page 91 Pen latch Slide to release the pen Battery latch Slide to release the battery For more information see Changing batt...

Page 24: ...rol buttons on page 41 for a description of each button LCD panel status indicators Inform you of the power status or when a drive is in use For more information see LED status indicators on page 33 K...

Page 25: ...your default e mail program your default Web browser online help and the My Computer window For more information see Multi function buttons on page 43 Keyboard Status indicators Inform you when a but...

Page 26: ...r convertible tablet PC contains information that identifies your convertible tablet PC model and its features Gateway Customer Care will need this information if you call for assistance Important The...

Page 27: ...reless communications device The label is located on the bottom of your convertible tablet PC Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom...

Page 28: ...arge capacity carrying cases if you need additional space for accessories or supplies Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are runni...

Page 29: ...latively inexpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more...

Page 30: ...22 www gateway com Chapter 2 Checking Out Your Gateway Convertible Tablet PC...

Page 31: ...ng the dial up modem Connecting to a cable or DSL modem or to an Ethernet network Turning your convertible tablet PC on and off Using the status indicators Using the keyboard buttons and the EZ Pad to...

Page 32: ...sing an AC adapter or your convertible tablet PC s battery The battery was shipped to you partially charged You should use the AC adapter right away to fully charge the battery Allow three hours for t...

Page 33: ...nvertible tablet PC s power connector Caution Make sure that you use the AC adapter that came with your convertible tablet PC or one of the same type purchased from Gateway Replace the power cord if i...

Page 34: ...tablet PC and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your convertible tablet PC Warning Do not attempt to disassemble...

Page 35: ...dem 1 Insert one end of the modem cable into the modem jack on the right side of your convertible tablet PC 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work...

Page 36: ...n use to connect to a cable or DSL modem or to an Ethernet network To connect to a cable or DSL modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back...

Page 37: ...cated on the left side of your convertible tablet PC For more information see Turning on the Power on Lid Lift feature on page 30 The power switch is preset to On Off mode However you can also set it...

Page 38: ...convertible tablet PC 2 As soon as it starts and you see a startup screen press F2 The BIOS Setup utility opens 3 Open the Advanced menu 4 Highlight Wake From Lid then select Enabled by pressing the...

Page 39: ...off your convertible tablet PC 1 Tap or click Start then tap or click Turn Off Computer The Turn Off Computer dialog box opens 2 Tap or click Turn Off Windows shuts down and turns off your convertible...

Page 40: ...n page 41 OR Press CTRL ALT DEL The Windows Security dialog box opens 2 Tap or click Task Manager The Windows Task Manager dialog box opens 3 Tap or click the program that is not responding 4 Tap or c...

Page 41: ...he disk status runs automatically When the checks are finished Windows starts Status indicators LED status indicators LED status indicators inform you when a drive is being used or indicate the power...

Page 42: ...d status LED blue battery is fully charged LED purple battery is charging LED blinking red battery charge is very low LED solid red battery is malfunctioning This LED only lights up when your converti...

Page 43: ...ou when a button has been pressed that affects how the keyboard is used Indicator Icon Description Caps Lock Caps Lock is turned on Scroll Lock Scroll Lock is turned on For more information see System...

Page 44: ...hortcut keys for Windows function keys for specific system operations and the Num Lock keys for the numeric keypad Tips Tricks You can attach an external keyboard to the convertible tablet PC or port...

Page 45: ...line to the end of a line up the page down the page to the beginning of a document or to the end of a document Volume keys Press these colored keys in combination with the FN key to increase or decrea...

Page 46: ...or or both displays at the same time A monitor must be plugged into the monitor port on your convertible tablet PC Enter Standby mode Slide the power switch to leave Standby mode For more information...

Page 47: ...The Pad Lock status indicator appears when this function is turned on Pause the text scrolling in a DOS screen Press this key combination again to continue scrolling The Scroll Lock status indicator...

Page 48: ...again to restore the sound For more information see Adjusting the volume on page 53 Increase the volume For more information see Adjusting the volume on page 53 Decrease the volume For more informatio...

Page 49: ...it is in tablet mode The buttons have dimples so you can press them with your pen Button Icon Press to Screen rotation Rotate the display orientation For more information see Changing display orienta...

Page 50: ...ss a second time to decrease the brightness below the normal dimmest setting Use this feature in dim lighting situations Press a third time to return the display to the normal brightness setting Impor...

Page 51: ...e programs associated with them The buttons have dimples so that you can press them with your pen Button Icon Press to E mail Open your default e mail program Internet Open your default Web browser He...

Page 52: ...he EZ Pad touchpad The EZ Pad consists of a touchpad two buttons and a rocker switch When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Left touchpad...

Page 53: ...d configuration and other touchpad settings see Changing the mouse or touchpad settings in Using Your Computer which has been included on your hard drive To access this guide tap or click Start All Pr...

Page 54: ...er the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it Tips Tr...

Page 55: ...convertible tablet PC s display responds only to your convertible tablet PC s pen Your convertible tablet PC will not respond to a PDA pen or the touch of a fingertip Steady your hand on the display s...

Page 56: ...from notebook mode to tablet mode 1 Open the LCD panel to the normal viewing position 2 Locate the rotation direction arrow on the LCD panel hinge 3 Rotate the LCD panel in the direction of the rotat...

Page 57: ...horizontal to portrait vertical or secondary landscape 180 degrees from the default using the Screen Rotation button For more information see Tablet control buttons on page 41 To change display orien...

Page 58: ...XtraDim to decrease the brightness below the normal dimmest setting Use this feature in dim lighting situations To use XtraBright XtraDim Press the XtraBright XtraDim button or press FN F8 on the key...

Page 59: ...age 12 2 Slide the pen into the holder with the pocket clip down until the pen clicks into place Caution A finger tap or PDA stylus has no effect on your convertible tablet PC s display and ink pens a...

Page 60: ...Started To remove the pen from our convertible tablet PC 1 Locate the pen latch on the bottom of your convertible tablet PC For more information see Bottom on page 15 2 Slide the pen latch until the...

Page 61: ...ternal speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 38 Tips Tricks For instru...

Page 62: ...E 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harm...

Page 63: ...Chapter 4 55 Using Windows XP Tablet PC 2005 Using Tablet PC extensions Adjusting tablet and pen settings...

Page 64: ...turn them into text or image files Sticky Notes make a quick note with your pen or voice and drop it into another program Document annotation insert handwritten notes into Word documents and other pro...

Page 65: ...ight handed writer to left handed writer To open the calibration program Double tap or double click Tablet and Pen Settings in the taskbar Tap or click Properties then tap or click Calibrate Follow th...

Page 66: ...and tap button tap to open right click menus when they are available Tips Hold the pen the same way you hold a writing pen and steady your writing hand by resting it on the display surface Line up the...

Page 67: ...enter data by hand soft keyboard or voice into a word processing program or a text entry form Access the TIP keyboard and writing pad by tapping or clicking the tabs near the bottom of the window To...

Page 68: ...your convertible tablet PC Input Panel s soft keyboard instead of the writing pad Using speech recognition The convertible tablet PC is designed to accept and interpret the human voice both for dicta...

Page 69: ...nctions Pen actions such as double tapping To change tablet and pen settings 1 Tap or click the Tablet and Pen Settings icon in the taskbar then tap or click Properties The Tablet and Pen Properties d...

Page 70: ...ings then tap or click OK Adjusting the Tablet PC Input Panel Settings To adjust writing pad writing tools and speech settings 1 Tap or click the Keyboard icon 2 Tap or click the Tools and Options ico...

Page 71: ...Using Drives and Ports Changing modules Using DVD drives Using the media card reader Using a PC Card Viewing the display on a monitor projector or television Connecting a video camera to your converti...

Page 72: ...ombination DVD CD RW drive To change bay modules 1 Make sure that the drive is empty 2 Turn off your convertible tablet PC do not place it in Standby or Hibernate mode 3 Close the LCD panel 4 Disconne...

Page 73: ...Changing modules 5 Turn your convertible tablet PC over so the bottom is facing up 6 Remove the module bay lock screw 7 Slide and hold the module bay latch The module may move out slightly 8 Slide th...

Page 74: ...ypes Look on the front of the drive for one or more of the following logos Important Some music CDs have copy protection software You may not be able to play these CDs on your convertible tablet PC If...

Page 75: ...e disc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important When you place a single sided disc in the tr...

Page 76: ...VDs with a DVD program or Windows Media Player Creating CDs You can use a CD burning program Windows XP Windows Media Player or Windows Movie Maker to copy or create data CDs create music CDs create v...

Page 77: ...The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard and Secure Digital Inserting a memory card To insert a memory card Insert the memory card into the memory card slot with th...

Page 78: ...en double tap or double click the file name Removing a memory card Important Insert the SmartMedia card with the label facing down Your convertible tablet PC only accepts 3 3V SmartMedia cards Importa...

Page 79: ...emoving a PC Card Your convertible tablet PC has a PC Card slot also known as a PCMCIA card slot This slot accepts one Type II card You do not need to restart your convertible tablet PC when changing...

Page 80: ...h the side of your convertible tablet PC To remove a PC Card 1 Tap or click the remove hardware icon in the taskbar the PC Card name then tap or click Stop OR Turn off your convertible tablet PC 2 Rel...

Page 81: ...t Your convertible tablet PC supports simultaneous LCD and CRT display Simultaneous display lets you control the presentation from your convertible tablet PC and at the same time face your audience To...

Page 82: ...e manufacturer or download the driver from the manufacturer s Web site 5 After the driver is installed button tap or right click any empty space on the desktop then tap or click Properties The Display...

Page 83: ...R 4 Start your convertible tablet PC Important Press FN F3 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor Important If an external monitor o...

Page 84: ...ck Appearance and Themes 6 Tap Double tap or click double click the Display icon The Display Properties dialog box opens 7 Tap or click the Settings tab 8 Tap or click Advanced The Multiple Monitors a...

Page 85: ...PC to be a television you can quickly switch between viewing the display on the LCD panel and viewing it on the television Important If you are traveling internationally you may need to change the vi...

Page 86: ...1394 cable to your video camera For the location of the IEEE 1394 port see Left on page 11 2 Connect the other end of the cable to the IEEE 1394 port on the side of your convertible tablet PC Importan...

Page 87: ...Chapter 6 79 Managing Power Checking and recharging the battery Recalibrating the battery Changing batteries Extending the life of the battery...

Page 88: ...er dialog box opens Pressing FN STATUS to view the power status box which opens in the upper left corner of the screen The power status box shows the current power source the battery charge level and...

Page 89: ...ecalibrate the battery periodically to maintain the accuracy of the battery gauge To recalibrate the battery 1 Connect the AC adapter then turn on your convertible tablet PC 2 As soon as your converti...

Page 90: ...ted to AC power you can change the battery while your convertible tablet PC is turned on If your convertible tablet PC is not plugged into an AC outlet you must turn your convertible tablet PC off whi...

Page 91: ...port replicator on page 113 2 If your convertible tablet PC is on and is connected to AC power go to Step 3 OR If your convertible tablet PC is on and is not plugged into an AC outlet save your work a...

Page 92: ...k to the unlocked position then slide the battery release latch 6 Lift the battery out of the bay 7 Place a recharged battery into the bay and press down until it snaps into place 8 Slide the battery...

Page 93: ...gs Close the LCD panel to turn off the display while you are not using your convertible tablet PC The display stays off until you open the panel again Use Hibernate mode for maximum power savings whil...

Page 94: ...plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile cigarette lighter use a power inverter Save the battery for times whe...

Page 95: ...ndby mode your convertible tablet PC reduces or turns off the power to most devices except memory However the information in memory is not saved to the hard drive If power is interrupted the informati...

Page 96: ...88 www gateway com Chapter 6 Managing Power...

Page 97: ...Chapter 7 89 Upgrading Your Convertible Tablet PC Adding and replacing memory Replacing the hard drive...

Page 98: ...rostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores a...

Page 99: ...odules designed for your Gateway convertible tablet PC for upgrading your memory SO DIMMs are located in two places inside your convertible tablet PC Both SO DIMMs can be upgraded For instructions on...

Page 100: ...electricity discharge on page 90 2 Turn off your convertible tablet PC 3 Disconnect the AC adapter modem cable and network cable 4 Disconnect all peripheral devices and remove any PC cards 5 Disconnec...

Page 101: ...the bottom is facing up 7 Remove the battery see Changing batteries on page 82 8 Loosen the two memory bay cover screws then remove the memory bay cover 9 If you are removing a module gently press ou...

Page 102: ...ule does not fit make sure that the notch in the module lines up with the tab in the memory bay 12 Gently push the module down until it clicks in place 13 Replace the memory bay cover and tighten the...

Page 103: ...uidelines under Preventing static electricity discharge on page 90 2 Turn off your convertible tablet PC 3 Disconnect the AC adapter modem cable and network cable 4 Disconnect all peripheral devices a...

Page 104: ...apter 7 Upgrading Your Convertible Tablet PC 8 Remove the two keyboard screws marked with a K 9 Turn your convertible tablet PC over so the top is facing up 10 Open the LCD panel to the normal viewing...

Page 105: ...convertible tablet PC by pulling the bezel toward you and at the same time lifting its front to clear the keyboard You will hear small snapping sounds as the bezel comes away from your convertible ta...

Page 106: ...98 www gateway com Chapter 7 Upgrading Your Convertible Tablet PC 13 With a small Phillips screwdriver remove the four keyboard screws and put them in a safe place Screws...

Page 107: ...or replacing memory 14 Lift the back edge of the keyboard then slowly rotate it toward you so it lies keys down on top of your convertible tablet PC Be careful not to damage the LCD panel or unplug t...

Page 108: ...ter 7 Upgrading Your Convertible Tablet PC Replacing the memory To replace the memory 1 Gently press outward on the clip at each end of the memory module until the module tilts upward 2 Pull the memor...

Page 109: ...e does not fit make sure that the notch in the module lines up with the tab in the memory bay 4 Gently push the module down until it clicks in place Reattaching the keyboard To reattach the keyboard 1...

Page 110: ...y press the keyboard down until it is flat all the way across The keyboard should easily fall into place Be careful not to damage the LCD panel 4 Replace the four keyboard screws 5 Slide the tabs on t...

Page 111: ...at all the way across 7 Turn your convertible tablet PC over so the bottom is facing up 8 Replace the two keyboard screws 9 Insert the battery then turn your convertible tablet PC over 10 Reattach the...

Page 112: ...in Using Your Computer which has been included on your hard drive To access this guide tap or click Start All Programs then tap or click Gateway Documentation 2 Follow the guidelines under Preventing...

Page 113: ...hanging batteries on page 82 9 Remove the two hard drive kit screws 10 Slide the old hard drive kit out of your convertible tablet PC 11 If your new hard drive already includes the hard drive kit brac...

Page 114: ...Place the new hard drive kit into the bay and slide it into the connector 17 Replace the screws that secure the hard drive kit to your convertible tablet PC 18 Insert the battery then turn your conve...

Page 115: ...Chapter 8 107 Using the Optional Port Replicator Identifying features Connecting and disconnecting the port replicator Securing the port replicator with a locking cable...

Page 116: ...more information see Securing your port replicator on page 114 Docking port Connect the convertible tablet PC to this port Warning Power is passed through this port This docking connection is certifie...

Page 117: ...eway com Left Left Component Icon Description USB port Plug USB Universal Serial Bus devices such as a diskette drive flash drive Iomega Zip drive printer scanner camera keyboard or mouse into this po...

Page 118: ...onnector Microphone jack Plug a microphone into this jack Headphone jack Plug amplified speakers or headphones into this jack The built in speakers are turned off when speakers or headphones are plugg...

Page 119: ...cable can be plugged into a cable modem DSL modem or an Ethernet network jack For more information see Connecting to a cable or DSL modem or to an Ethernet network on page 28 PS 2 keyboard port Plug a...

Page 120: ...e latch is in the fully raised position 2 Align the connector holes on the bottom of your convertible tablet PC with the docking posts on the port replicator 3 Press down on the docking release latch...

Page 121: ...rtible tablet PC from the port replicator 1 If your convertible tablet PC is off go to Step 2 OR If your convertible tablet PC is on tap or click Start then tap or click Undock Computer The Undock Com...

Page 122: ...the Kensington lock slot located on the left side of your convertible tablet PC To secure your convertible tablet PC and port replicator 1 Open the security ring on the port replicator 2 Attach your...

Page 123: ...9 115 MaintainingYourConvertible Tablet PC Caring for your convertible tablet PC Cleaning your convertible tablet PC Protecting your convertible tablet PC from viruses Updating Windows Restoring your...

Page 124: ...LCD panel can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your conve...

Page 125: ...uids directly on the display surface Avoid prolonged exposure to direct sunlight Use the special cleaning cloth included with your convertible tablet PC to wipe away dust and fingerprints Dampen the c...

Page 126: ...pen s point and also cause it to pick up abrasive particles that may scratch the display Therefore the pen ships with extra points and a replacement tool To replace the pen point 1 Use the replacemen...

Page 127: ...e a damp lint free cloth to clean your convertible tablet PC and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your conv...

Page 128: ...let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the convertible tablet PC screen Use a soft cloth and water to clean...

Page 129: ...ttached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will wa...

Page 130: ...9 Maintaining Your Convertible Tablet PC To scan for viruses 1 Tap or click Start All Programs Norton Internet Security then tap or click Norton Internet Security Norton Internet Security opens 2 Tap...

Page 131: ...he type of scan you want to make in the Scan for Viruses area To remove a virus 1 If Norton Internet Security finds a virus follow all on screen instructions to remove the virus 2 Turn off your conver...

Page 132: ...Windows Update to choose updates for your convertible tablet PC s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and f...

Page 133: ...estore 1 Tap or click Start All Programs Accessories System Tools then tap or click System Restore 2 Follow the on screen instructions Help and Support For more information about Windows Update in Win...

Page 134: ...grams System Recovery then tap or click Application Driver Recovery 2 Follow the on screen instructions Restoring your convertible tablet PC to the original configuration If Windows does not start or...

Page 135: ...Chapter 10 127 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems...

Page 136: ...accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 90 After you complete any maintenance tasks wher...

Page 137: ...are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the pro...

Page 138: ...an cause a system resource IRQ conflict Check IRQ usage to determine if there is an IRQ conflict To check IRQ usage 1 Tap or click Start then tap or click Control Panel The Control Panel window opens...

Page 139: ...st the brightness using the XtraBright XtraDim feature For more information see XtraBright XtraDim on page 50 The screen resolution is not correct Change the screen resolution from the Display Propert...

Page 140: ...tablet PC is not in standby or hibernate mode For more information see Changing power modes on page 86 The convertible tablet PC may be sending its display to an external monitor or television Press...

Page 141: ...vertible tablet PC is turned up For more information see System key combinations on page 38 Make sure that the Windows volume control is turned up Make sure that Mute controls are turned off For more...

Page 142: ...nal code must match The regional code on your DVD drive is determined by your convertible tablet PC s delivery address The regional code for the United States and Canada is 1 The regional code for Mex...

Page 143: ...a file was deleted while holding down the SHIFT key the file cannot be restored To restore deleted files 1 Double tap or double click the Recycle Bin icon 2 Button tap or right click the file you wan...

Page 144: ...king program Tips Tricks For instructions on deleting unnecessary files see Using Disk Cleanup in Using Your Computer which has been included on your hard drive To access this guide tap or click Start...

Page 145: ...ing a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See Back on page 13 or Back on page 110 to make sure that the connections have...

Page 146: ...rforming multiple downloads and having multiple programs open on your convertible tablet PC People are sending you e mail messages but you have not received any mail Tap or click the receive button in...

Page 147: ...on the screen The numeric keypad is turned on See Key types on page 37 for instructions on turning off your numeric keypad Memory You see a Memory error message Make sure that the memory module is ins...

Page 148: ...dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working te...

Page 149: ...e Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all s...

Page 150: ...d at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax...

Page 151: ...modem did not pass diagnostics The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conver...

Page 152: ...boxes Try a mouse you know is working to make sure that the mouse port works The external mouse works erratically Clean the mouse Some mouse pad patterns confuse optical mice Try the mouse on a differ...

Page 153: ...w your convertible tablet PC is having problems Make sure that you have correctly installed required software for the PC Card For more information see your PC Card s documentation Make sure that the P...

Page 154: ...ble tablet PC is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working devic...

Page 155: ...een the printer and your convertible tablet PC Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to...

Page 156: ...ick the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline tap or click Use Printer Offline to clear the check mark Wait until files have been printed befor...

Page 157: ...s not responding when you click or tap on the touchpad Turn on the touchpad Tips Tricks For instructions on how to adjust the volume control in Windows see Adjusting the volume in Using Your Computer...

Page 158: ...ivated TV out For more information see Viewing the display on a television on page 75 Make sure that the television is turned on and that the S Video cable is connected correctly Televisions in differ...

Page 159: ...e manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software...

Page 160: ...nswers by Gateway Get tutorial assistance for hardware and software issues This is a fee based service www gateway com answers Gateway Customer Care Talk to a Gateway Customer Care representative abou...

Page 161: ...information go to www gateway com answers Training Gateway provides the following computer based training Help and Support For more how to information about Windows tap or click Start then tap or cli...

Page 162: ...154 www gateway com Chapter 10 Troubleshooting...

Page 163: ...Appendix A 155 Safety Regulatory and Legal Information Safety information Regulatory statements Environmental information Notices...

Page 164: ...wire power cord to make sure that the convertible tablet PC is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unabl...

Page 165: ...y RF wireless communication devices may be present embedded in your notebook system These devices may operate in the 2 4 GHz i e 802 11b g LAN Bluetooth 5 2 GHz i e 802 11a LAN and traditional cellula...

Page 166: ...wireless devices Examples of common restrictions are listed below Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations requi...

Page 167: ...he FCC The wireless devices installed in this system are intended to be used indoors In some areas use of these devices outdoors is prohibited Operation of this device is subject to the following two...

Page 168: ...a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment...

Page 169: ...e required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures...

Page 170: ...hen wireless devices are on The power output of the wireless device or devices which may be embedded in your notebook is well below the RF exposure limits as set by Industry Canada Operation of this d...

Page 171: ...le line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in s...

Page 172: ...DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location EPA ENERGY STAR As an ENERGY STAR Partner Gateway has determined that this product meets...

Page 173: ...ctrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in...

Page 174: ...elopment Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and Whit...

Page 175: ...ge indicator 34 80 charge status 80 charging 24 81 conserving power 85 icons 80 installing 82 latch 15 locating 15 managing power 85 monitoring charge 80 purchasing 20 recalibrating 81 recharging 24 8...

Page 176: ...36 port replicator 112 projector 73 PS 2 keyboard 111 PS 2 mouse 111 television 75 to cable modem 28 to DSL modem 28 to Ethernet 28 to network 28 video camera 78 connections AC 3 digital audio 110 au...

Page 177: ...ching 38 troubleshooting 131 using 47 docking port 14 108 docking release latch 108 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 double clicking 46 51...

Page 178: ...us indicator 34 troubleshooting 136 headphone jack 12 110 help button 43 online 7 using 5 Help and Support 5 searching 6 starting 5 Using your computer link 5 Hibernate mode 86 hot swapping 71 I i Lin...

Page 179: ...el internal wireless 19 model number 15 serial number 19 wireless networking 19 labels 19 laser printer 21 latch battery 15 docking release 108 LCD panel release 10 pen 15 52 LCD brightness system key...

Page 180: ...media adjusting volume 53 playing DVD 68 using DVD drive 66 using Windows Media Player 68 muting sound 40 53 My Computer button 43 N navigation keys 36 37 network jack 14 28 111 troubleshooting 144 ne...

Page 181: ...85 button 12 38 changing modes 87 connector 14 24 110 conserving battery power 85 EmPower adapter 86 extending battery life 85 Hibernate mode 86 indicator 31 34 management 79 85 source problems 26 Sta...

Page 182: ...Help and Support 6 security features Kensington cable lock 11 13 108 Kensington lock ring 114 serial number 19 serial port 111 setting up safety precautions 156 shortcut menus accessing 46 shortcuts...

Page 183: ...viewing display on 75 tips pen 58 Toslink digital audio jack locating 110 touchpad buttons 44 45 clicking 45 double clicking 46 dragging screen objects 46 locating 16 moving pointer 44 45 moving scre...

Page 184: ...playing 68 S Video out jack 110 troubleshooting 150 video camera connecting 78 virus protecting against 121 removing 121 voice recognition 56 volume adjusting 40 53 adjusting modem 143 controls 37 53...

Page 185: ......

Page 186: ...MAN M275 USR GDE R0 6 05...

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